My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! New to Telus and sim card not activating

I just went from Koodo to Telus for the 10gig for $60 promo deal. It's been over over 5 hours now and I'm still waiting for my Telus sim card to activate, and all I get is "sim not provisioned". I went back to the Telus store to find out about the "s...

HalfzeRO by Just Moved In
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  • 1 replies
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Resolved! Can't Link New Account - waiting for owner approval

Hey guys. New to Telus. Trying to set up my account. I'm seeing an error that my account number is linked to another account and that a request for access has been sent to the owner of the account. Any help? I've already ensured that I'm using the co...

JustinVN by Just Moved In
  • 4079 Views
  • 2 replies
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Resolved! Question regarding vacation suspension

I can't reach 611 at this time, because wait times are exceeding 1 hour (likely because of the plan offers). I would like to place my phone on a 3 month vacation suspension, my billing cycle ends on the 28th of every month. I know that I will be pror...

cstyles by Just Moved In
  • 1928 Views
  • 1 replies
  • 0 kudos

Resolved! Acct Number

I don't have my original agreement so I can't find my acct number.Please help.

HelpMe1 by Just Moved In
  • 2430 Views
  • 3 replies
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Resolved! Mistakenly paid account number

Hi i made a terrible mistake. I paid a telus bill and only to find out it did not much with my real telus account number.would there any possible for me to re-transfer that fund to put into my real account?

Iyah92 by Just Moved In
  • 2054 Views
  • 1 replies
  • 0 kudos