TELUS Neighbourhood

Resolved! 611 automatically hangs up on me!! Where is customer service??? Someone call me ASAP please

Resolved! BEEN ON HOLD FOR A COMBINED 4 HOURS!! I JUST WANT MY PHONE UNLOCKED!!!!!!!!

I called in waited for 2 hours then they just hung up on me. Called again and had 2 phones going at once after an hour and a half they again hung up/disconnected me, I'm currently still waiting on the 2nd phone. AND ALL I NEED IS MY SAMSUNG S8 UNLOCK...

Resolved! New to Telus and sim card not activating

I just went from Koodo to Telus for the 10gig for $60 promo deal. It's been over over 5 hours now and I'm still waiting for my Telus sim card to activate, and all I get is "sim not provisioned". I went back to the Telus store to find out about the "s...

Resolved! Can't Link New Account - waiting for owner approval

Hey guys. New to Telus. Trying to set up my account. I'm seeing an error that my account number is linked to another account and that a request for access has been sent to the owner of the account. Any help? I've already ensured that I'm using the co...

Resolved! Question regarding vacation suspension

I can't reach 611 at this time, because wait times are exceeding 1 hour (likely because of the plan offers). I would like to place my phone on a 3 month vacation suspension, my billing cycle ends on the 28th of every month. I know that I will be pror...

Resolved! Acct Number

I don't have my original agreement so I can't find my acct number.Please help.

Resolved! why would TELUS send accounts to collections with little to no notice

I have been a solid TELUS customer for many years without incident. I canceled a mobility account almost 2 years ago. Imagine my surprise and disappointment when I received a collections notification in the mail just the other day. Apparently I did n...

Resolved! Mistakenly paid account number

Hi i made a terrible mistake. I paid a telus bill and only to find out it did not much with my real telus account number.would there any possible for me to re-transfer that fund to put into my real account?

Resolved! previous numbers called