My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Missed payment due to Covid 19

My bill was due on April 06 due to Covid 19 I lost my job and I couldn’t make my payment. I applied for CERB and received money on April 11. I paid past due right away but TELUS reported payment to Credit bureau. My credit has been dropped almost 80 ...

Saqib by Just Moved In
  • 3315 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrade

I am currently on a bring you own device plan was wondering how I go about upgrading with that ? Everywhere I look it says yoy need to pay off the remaining device balance but I never got a device at all so yea. Any help is appreciated

Corvo18 by Just Moved In
  • 2290 Views
  • 2 replies
  • 0 kudos

Resolved! Unable to change rate plan online?

I've been trying to cancel/pause my plan for months now as I'm overseas. I've called several times and sat on hold for 2+ hrs. The Live Chat is down (assuming due to COVID impacts), however there is no web form or email contact. I've tried to change ...

laurens by Just Moved In
  • 6864 Views
  • 4 replies
  • 0 kudos

Resolved! Favorite 10

How do i update my 10 favorite numbers? I know this is not offered now in any of the plans, but i understand that if you already have it, like I do, you should be able to update them. I have done so in the past no problem, but now cannot find the way...

cathyruth by Just Moved In
  • 1973 Views
  • 1 replies
  • 0 kudos

Webmail access on Android.

I have been trying to setup my email on to my android phone. The problem I am having is no matter what email app I have tried it will not connect. Even after speaking with support and being walked through it, it will not connect. I have read some pla...

DanP by Just Moved In
  • 1862 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t upgrade plan through My Telus

I’m currently on a “Your Choice Premium” plan that gives me unlimited talk/text and US coverage, with a 6GB add-on that I share with my wife’s “Your Choice Premium”. Her plan has a bonus 2GB added to the shared data pool. I’d like to switch into the ...

Kaadk by Just Moved In
  • 3495 Views
  • 1 replies
  • 0 kudos

Resolved! Peace of mind connect plan

If I connect a tablet that has texting capability to my peace of mind connect plan is texting from the tablet included or extra?

SWA by Neighbour
  • 5725 Views
  • 7 replies
  • 0 kudos

Resolved! Switching from Prepaid to Monthly wth same phone number

I was just wondering how I would be able to switch from a prepaid plan to a monthly plan but keep the same phone number? There is a link in the prepaid management page that says "Switching to a monthly plan" but directs to the monthly plan store page...

ic3dloc by Neighbour
  • 9357 Views
  • 6 replies
  • 0 kudos