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Dogmom
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Joined 5 years ago
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EPP
I am looking at options for renewing my EPP plan. I’m curious as to why the device cost with EPP is the same as without EPP, and over Christmas it was actually $5 more with the EPP “discount”. Also on the consumer site the $45 connection fee is waived if purchased online plus there is a $55 bill credit but EPP has neither of these offers. While I understand that the plans are offered at a discount that shouldn’t mean that everything els is more. I spent close to an hour on the phone with customer service, he was rude and argumentative and not at all helpful. Even though I asked several times to speak with someone from loyalty or a supervisor he never did allow it. I’m dreading having to phone back so any suggestions would be helpful.Solved3.4KViews0likes1Comment