My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Switching from Prepaid to Monthly wth same phone number

I was just wondering how I would be able to switch from a prepaid plan to a monthly plan but keep the same phone number? There is a link in the prepaid management page that says "Switching to a monthly plan" but directs to the monthly plan store page...

ic3dloc by Neighbour
  • 6 replies
  • 0 kudos

Resolved! telus suspended my acciunt for "suspicious activity"

This happened because I never called them back after phone number transfer failed despite telling the Telus CSR at the Internet kiosk that 778-two two eight - three13 four number mightn't work. WHEN IT WAS MY FIRST PHONE THIS HAPPENED AND YOU GUYS AU...

sageb1158 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Refund Text Message

Not sure if this message is legit or a scam? Got a text message from a 705-242-8301 number telling me to click a link from and it brings me to an interac etransfer page saying I have a $75.50 “mobile refund” and to enter my ban...

Resolved! Service agreement

Im on a corporate account. Back in October I did an early upgrade over the phone and was sent the new service agreement. I gave authorization over the phone once I had looked over the agreement and the order was processed. Now I am being told that my...

Telly by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Tax on Bring it Back program

I understand that sales tax is paid upfront at sign up on the financed amount of the device, ie device cost minus Bring it Back cost. I'm wondering if there's also sales tax on the monthly Telus Easy Payments over the 24 months. If so, then we're pay...

Resolved! Who do I speak with about my old account?

I paid my account off after it was sent to collections and less than a month of canceling my account. Now its showing on my credit bureau saying it is not paid. Who do I talk to?

ecomeau11 by Just Moved In
  • 1 replies
  • 0 kudos