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Please help, I am still waiting for purolator waybill
I have already cancelled my services a few months back and contacted with Telus multiple times to get a purator lable. but I still didn't recieve the label. I still have telus equipment sitting in my basement in dust. I would like to send them back. Would appreciate some assistance with this as the ai chat bot is useless and I am done waiting on hold to discuss the same thing/get the run around. Thanks.
Customer service operating hours
I just called customer service to attempt to resolve a bill which is different from the amount promised by Tellus rep. After extensive "discussions" with a useless chatbot, and repeated requests to talk with a human being, the system told me that the office is closed. It is 7 AM in BC, hence 10 in Montreal. Apparently Telus arbitrarily says that staff will not talk to BC customers before 0900 PDT, although of course they will talk with customers from back east at same time With this approach, I would have to call during my working hours, which would get me fired. What to do? My phone is [mod edit - private info] should a Telus agent wish to cal me, BEFORE 0900 PDT. I prefer to be called after 0600 PDT, but will answer anytime.MyTELUS app showing wrong "Primary" name and number after EPP setup
Hi everyone, I just set up a brand new EPP plan with TELUS, but I’m running into a really annoying issue. Even though the account is entirely in my name, the MyTELUS app header shows my dad’s phone number under my name. When I tap that top bar to view accounts, his name and number show up there as well, making it look like he is the primary owner. I’ve spent the day being bounced around. Tech support told me that my dad's number is the main line, but they couldn't help because it's an EPP plan and to call that department instead. When I finally reached EPP support, they insisted my line is definitely the main one and that the app is just "showing it differently." I find that hard to believe. I want my own info to show up at the top of my own account. What's weird is that in the "Plans" section of the app, both of our names and numbers are assigned perfectly. It’s literally just the main dashboard and the account selector that are messed up. Has anyone dealt with this before? Is there actually a way to fix the primary display number, or am I stuck with this glitch?
