Crave subscription

I have always had crave premium pack apart of my Pik Tv subscription.  Since yesterday I haven't been able to access it, and it says I don't have a subscription. Used the chat option on the app, sent a private message and now on the phone for over 40 minutes.  Passed between 3 people and no one has a clue how to fix it. 

Telus customer service is getting worst and worst. I've spent hours in the past month on the phone with Telus. No apologies, nothing. Just hours of my day on the phone with Telus for numerous issues. If I didn't have a year of my term left I'd be done with Telus today.