Forum Discussion
Bug in Credit Check Webform
Forgive me if this is the wrong place to post this, but I can't find support for Telus' website or app.
I can't add a mobile service to my cart. During the "Verifying details with a credit check" step, I get an error saying my BC driver's license number is invalid. See screenshot.
I tried different family members’ BC driver’s licence numbers and none pass validation. It appears to be a bug in the web form.
1 Reply
TELUS_SupportOfficial Support Team
Hello PronouncedZed, this is the right place and we'll always do our best to help TELUS customers. In this case it's tricky since we don't have access to the system in question because we don't activate/sell services here. We'll send you a private message shortly, thanks !
