I need help ASAP please

Yesterday I started the process of becoming a customer with Telus on the phone with a customer support agent. I was switching over from Public Mobile.

When we got to the part of activating my service when confirming "Yes" to the text from Telus, I was instructed to restart my phone, and the agent told me she would call me back in 2 minutes.

We got disconnected due to the service switch, and so I restarted my phone. Well 24 hours later I still don't have service, and the agent never made an attempt to contact me via email since we got disconnected.

I've tried contacting support through VoIP services. I've tried the Telus chatbot, which only directs me to phone support. I've tried making a Telus account but I never get the email to register (although I was able to make an account for the online forums here).

Can I please get some help with finishing setting up so I can have serbice? This has been an extremely frustrating and **********ty process.