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My Mobility Account
Forum discussion about TELUS Mobility accounts.
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MyTelus App

Upgraded my phone from iPhone 11 to the iPhone 16 and having login issues with the MyTelus app. I can log in no problem on the Safari browser but when entering the exact same credentials into the app to log in, it is saying incorrect username or pass...

kmaries by • Neighbour
  • 231 Views
  • 4 replies
  • 0 kudos

Mobility Account Cancelation.

My mobility account has been canceled due to payment issues which i have later resolved and payed the all the payments. Therefore, I need my account to activated and restored. Thanks, Abdullahi.

Why am I receiving emails from Telekom Law?

Is this email valid or a scam?My daughter recently switched from her own account to mine ( yes, I am that mother who helps her children out)The same day we switched her account over, she wanted to upgrade to a new phone, and she was with the bring ba...

Gramma68 by • Neighbour
  • 326 Views
  • 5 replies
  • 0 kudos

Why Two account number showing up in My Telus Web?

When I log into 'my Telus web' account on my PC, it's showing two account numbers. The first one with 6 subscribers is mine and I have access to it. The other account number is ******ed out and I have no access to it or why it's even there. It even h...

NoraC by • Neighbour
  • 132 Views
  • 1 replies
  • 0 kudos

Disappointed with monthly plan charges

Good afternoon, I just had a call with the loyalty department and to my disappointment there is nothing that can be done for a long term customer that has 5 numbers, streaming and internet with Telus!All I was asking is to try to reduce the monthly c...

Dimmis by • Neighbour
  • 173 Views
  • 1 replies
  • 0 kudos

Device return emails

In your emails regarding the return of devices, it would be extremely helpful if you included the actual name of the device being returned (for example, iPhone 16, Galaxy Watch Ultra, etc.), in addition to the internal TELUS request number indicated ...

jayc1 by • Neighbour
  • 258 Views
  • 1 replies
  • 0 kudos

Resolved! Telus Mobility Login

Anyone else having problems accessing the My Telus login page? When I try to log in, I receive a "Verify you are human" page and they want you to tick a box. This comes up three times before it takes me to the login page. I enter my info and it comes...

cstil by • Friendly Neighbour
  • 1259 Views
  • 11 replies
  • 0 kudos

Amazon Gift Cards

I'm very disappointed that you're not offering Amazon gift cards any longer. Amazon has hundreds of thousands of items so there is always something that appeals to everyone. Frankly, there isn't another vendor on your list that I want to redeem my po...

Nikosmom by • Neighbour
  • 243 Views
  • 1 replies
  • 0 kudos

Telus refuses to remove account

After 12 hours ... yes TWELVE hours ... of talking to Telus, they refuse to remove an account that was never activated. It still shows up with monthly billings, and it shows up on my credit rating. Was going to sign up for Telus mobility, but changed...

Out by • Friendly Neighbour
  • 251 Views
  • 2 replies
  • 0 kudos
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