My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Amazon Gift Cards

Two major disappointments today: discovered that Amazon gift cards are no longer available and the "cost" of redeeming points now includes extra points over and above face value. Amazon gift cards were a wonderful benefit of my Telus account. Will Am...

doug1955 by Just Moved In
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Representative

Yesterday I had spoken with a representative who was top notch!.He was super friendly and in a matter of minutes he hooked up another phone line to my account. After the call I didn't receive the link to leave a review. Anyways I just wanted to say t...

disappointing customer support

I spoke to an agent today as I had paid more than intended on my bill, because the CC payment screen does not ask for any confirmation and autofills the payment amount. He assured me a reversal was not a problem. Because of an issue with my banking I...

knave1 by Neighbour
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  • 2 replies
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Door to door Sales

My situation is eerily similar to those posted on this thread. I had a 2 salespeople at my door on the Friday before Labour day this year. I explained that I was happy with my provider. He said he had an offer that I must hear and pestered me to tell...

Cas23 by Neighbour
  • 200 Views
  • 5 replies
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Billing problems

So this is a little long but: I had the talk and messaging 10 plan, as I don;t use my phone a lot. Telus raised the price from $10 a month to $13. OK, whatever. I have it charge my credit card directly for renewal rather than going though account bal...

GForbes1 by Friendly Neighbour
  • 338 Views
  • 8 replies
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Disney Plus Premium Downgraded Accidentally

Hi, I had a Disney Plus Premium account through the Stream Plus Premium subscription with Telus. I received the 24 months of standard Disney Plus through the recent signup promo so both show in my Telus account. When I went to redeem the standard sub...

ajsvxx by Neighbour
  • 127 Views
  • 1 replies
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Loyalty Offers

I'm currently Telus EPP with an expiring bring it back contract. I've been trying to get a hold of loyalty to discuss options without success as I know some friends who are currently paying $25 less per line for better services than I am currently re...