Wrong item being charged to My Oct bill

Telus was contact for my concern on the subject on Nov 3 2025. Obviously, this item, TELUS OUTDOOR CAMERA OCF -2417250 for $218.58, was not ordered by me and should never appeared on my Oct 25 Telus bill. A replied mail was sent saying that more information was needed.  My inquiry is so obvious if Telus did ever made a  quick review which I believed they did not and sent me this 'Blank' answer. I was in a hurry to leave town and I place enough funds in my account to meet at least 2 months payment to the regular Telus bill. In furious, I replied and cc:[email protected] to ensure telus received it. I trust Telus will amend the Oct 2025 bill which I had my biggest confidence as I have been customer for over 20 years. I  came back in mid Dec 2025 and discovered my auto payment account was overdrawn and the Nov 2025 was returned for NSF. This is an insult to me as I never ever has this with any of my bankers in my life. Even worse, Telus put an NSF charge of $50.00 to my account. I am very furious to the whole incident and being treat in this way for a loyal customer. 

1. Had it not been the above item being erroneously charged to my account, the whole chain of mishap would not been happened,
2. Had someone in Telus handles the reconciliation and corrects it, this matter will not ballooned to this stage,
3. Operation-wise, the 'BLANK' e-mail, so feel by me, should provide a return e-mail address and not simply NO REPLY address. There is not courteous to customer. It causes a wast of time to customer and the message will have to float around to reach the appropriate personnel in Telus.
4.  I demand an official apology and revert the NSF of $50.00 in my account.

On another note, I appreciate the Customer Service Representative, name Israel, who take the initiative and time to do find out what causes this charge.

Kenneth Koo