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vikramsaxena's avatar
vikramsaxena
Neighbour
2 years ago
Solved

Wrong Charges - Getting Bills from both ADT and Telus

Hi,

I was ADT customer and moved to Telus home security. Telus never informed ADT that I am now moved to Telus. ADT is still sending me bills. Now they gave my name to collections department and they are sending me emails and calls. When i call ADT, they ask me to talk to Telus and when i call Telus they ask me to call ADT. Why a customer has to run here and there. If they didn't merge properly, its their issue. its a mental harassments. Any one else too on same boat as me?

  • Hello I have the same issue. please let me know who you contacted. 

    thank you

2 Replies

  • Hello I have the same issue. please let me know who you contacted. 

    thank you

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager

    Have you spoken with our SmartHome Security team about this?