No Pre-Authorized Payment

[TheLamma]

It seems that billing support is closed right now, so I thought I would check here in the meantime.

I’ve had pre-authorized payments setup for about a year and a half now with no issues at all. I was just looking at my May bill, and it appears that my April bill was never paid, so now I have late fees (and presumably a credit ding). However, I never received any sort of notice. Has anyone run into this before?

I’m also curious about the following, if anyone happens to know:

- If it is due to a Telus error, how likely is it that I can get the credit report reversed?
- Am I expected to view payment every single time? Pre-authorized payments are on the due date, so it is kinda too late to fix things if this happens
- Does Telus normally send notice when there is a failure?

I don’t care too much about the fee itself ($2.50 or something like that), it is more about the hassle, future concern, and credit. Thanks!

[WestCoasterBC]

Any billing or account issues, will need to be dealt with contacting Telus. Hope you get it all sorted out. 

[TheLamma]

Thanks, I’ll definitely be contacting them when I can. I was mainly curious to see if anyone has had something similar happen or have experience with this sort of thing. Cheers!

[NFtoBC · Accepted solution]

Generally there is no negative credit report until 90 days, but I suggest calling in to get your pre authorized payments reinstated, and ask. You can also get your credit report, often through your bank.

[TheLamma]

Thank you, this really put my mind at ease. I called in and everything was much simpler than I expected - it seems that they have upgraded their systems (for the better) since I last called, even for EPP. Cheers!

[xray]

Do you see any pending transactions on that credit card? I check all my CC transactions every few days to look for anything unusual. It only takes a minute on my phone. It's saved me a lot of problems over the years. Vendors double charging, fraudulent usage, etc.

I also set up notifications whenever there is a charge over a certain value so I'm used to seeing an email whenever my Telus bill is paid.

[TheLamma]

I didn’t check for that last month, but now that you mention it I don’t recall seeing anything pending last month (I check my credit card app regularly). I have it all sorted now, though!