User Profile
TheLamma
Neighbour
Joined 4 years ago
User Widgets
Contributions
No Pre-Authorized Payment
It seems that billing support is closed right now, so I thought I would check here in the meantime. I’ve had pre-authorized payments setup for about a year and a half now with no issues at all. I was just looking at my May bill, and it appears that my April bill was never paid, so now I have late fees (and presumably a credit ding). However, I never received any sort of notice. Has anyone run into this before? I’m also curious about the following, if anyone happens to know: - If it is due to a Telus error, how likely is it that I can get the credit report reversed? - Am I expected to view payment every single time? Pre-authorized payments are on the due date, so it is kinda too late to fix things if this happens - Does Telus normally send notice when there is a failure? I don’t care too much about the fee itself ($2.50 or something like that), it is more about the hassle, future concern, and credit. Thanks!Solved16KViews0likes6Comments