Missing Rewards

[kira0086]

So I just noticed I lost a lot of reward points and coming here just made me realized that all my points are expired? I was saving up my points and now I just lost 80% of my rewards points. I'm so disappointed and upset about this. I will admit that I rarely read the bill and relies solely on the emails about how much I owe in bill payment but you could've at least add a message to the bottom of that email to tell me the points would expire. 

I'm really at a lost right now. 

[Crystal_123]

I have been trying to redeem my points for WEEKS and I keep getting an error message "You recently updated your contact information connect to your TELUS Rewards account. This information update is still in progress and you cannot make a redemption at this time." I have NOT updated my information and have tried calling them a number of times and the wait time is over 2 hours. I do not have time to sit on the phone and wait. I have now lost over 100 points over THEIR error. How is this fair?

[kira0086]

Let me add that I read the bill on the Telus app quite often and I don't remember that bill stating the rewards were expiring otherwise I would've redeemed.