My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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YOUR SUPPORT WAIT TIMES ARE A JOKE

Get your act together Telus I've been on the phone for over 50 minutes no callback option and 18 people in the online chat queue? This is completely unacceptable if we serviced our customers this poorly we'd be out of business

DAP by Neighbour
  • 15124 Views
  • 13 replies
  • 5 kudos

Resolved! Pay

I need pay my bill, but this web site not take my payment

Post Secondary discount

So we were convinced to switch from Shaw to Telus after repeated visits by Telus and in part the offer of an ongoing post secondary student discount to our tv services that could be applied following the expiration of the current 6 month discount. Tw...

Baygulls5 by Just Moved In
  • 4071 Views
  • 2 replies
  • 0 kudos

Resolved! Call Waiting

Would like to know how much it cost to add call waiting to my home phone line?

Credit on a closed account

Was on hold with Telus for 25 minutes, and threw in the towel. Cancelled my Telus home internet account. Received a statement saying the account was closed and that I had a $25 credit. I would like to just apply this to my mobility account. How can I...

Jilly by Just Moved In
  • 14687 Views
  • 2 replies
  • 0 kudos

Email self serve AWOL

Umm so as of right now My Account only shows a list of Email addresses and their associated identities there is no option to manage?

Resolved! Wifi

Does Telus provide a "porn free" wifi service? Is there also an "adult free" service for TV, meaning no adult option? If not, I feel these services should be offered by the viewers choice, and not come directly with the service.

Gemma by Just Moved In
  • 10433 Views
  • 1 replies
  • 0 kudos

Frustration with My Account

I'm a new Telus customer with PureFibre 150/150 and Optik TV. Here are some real frustrations as a new customer:- PureFibre customers seem to have different support resources that are not well publicised- every time I use Chat I am told that I need t...

JJR by Coach
  • 4539 Views
  • 2 replies
  • 0 kudos

Resolved! Billing

Why am I still getting billed. I never signed a term contract. I havnt used any of the home services since October. All telus property was sent back in November. Yet I am confused to be billed $50 a month. How do I make it stop

Thepokey by Just Moved In
  • 5194 Views
  • 2 replies
  • 1 kudos

myTELUS Homepage Top Stories and Weather

For the last few days the Top Stories and Weather widgets on the myTELUS homepage do not load. They were working fine before. I am using the Microsoft Edge browser. I have cleared my browser history, restarted the application and re-booted my PC. I h...

Geoff99 by Neighbour
  • 36689 Views
  • 13 replies
  • 3 kudos