My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Resolved! I want to go peperles

I am not sure, Please have patients with me. I am 84 years old. next week. I thought I did go on your net and tried to register. My account number is ----. I just wonder if it is now registered in your Telus system. I tried to phone but was disconnec...

rkoenen by Just Moved In
  • 1 replies
  • 0 kudos

Can I do the telus internet install by myself?

I just took a day off to go to my vacation home in Invermere so my telus tech could install my internet (from Calgary). He/She did not show. Says they tried to contact me, but I have no missed call or voicemail... I also verified the number on file.I...

Rocky by Just Moved In
  • 1 replies
  • 0 kudos

Telus not accepting their own errorr

Just returned from 4 months away. Telus cancelled service for TV stating I had not done the temporary suspension request, thus had not paid enough $$$. I had arranged in Dec/13 to do the suspension but apparently it is not recorded. Now they are char...

DMH by Just Moved In
  • 1 replies
  • 1 kudos

Connection to mail server refused

Hello,I have linked my telus webmail with Thunderbird on 24.5.0 on Ubuntu. I am receiving email but when I try to send anything, I get a notice saying "could not connect to mail server; the connection was refused. I have set my Inco...

hjlb by Just Moved In
  • 2 replies
  • 0 kudos

Telus services

I've have a username and password for Telus services but can't remember the website.

LG Smart TV

my initial post.lg smart tv message "premium service is affected by your internet connection. contact your internet service provider for internet connection problems" when i select netflix for example, message "network is disconnected. please check t...

cook by Just Moved In
  • 0 replies
  • 0 kudos

Resolved! Price after 12 months?

I have a friend who is considering switching to Telus and taking the $89 per month deal for TV essentials, Internet 25 and the free TV.However, they have a very valid query in that they want to know what the price will increase to after the first 12 ...

Freeduff by Just Moved In
  • 1 replies
  • 0 kudos

I want to disable Text-to-Landline

These are incredibly annoying, and I'm tired of people just assuming it's a cell. And the irony is that Telus is trying so hard to keep landline services active, yet this service creates absolutely NO incentive to keep the line (basically it's tellin...

Viridel by Friendly Neighbour
  • 7 replies
  • 0 kudos

Resolved! e.Bill says Browser Unsupported (Firefox 29.0)

When I try to access my e.Bill, I get this message. I'm using Firefox 29.0 which is new this week. Is it possible the Telus web page needs updating? PS: This used to work with previous versions of Firefox. And it still works with Internet Explorer.

Bill42 by Neighbour
  • 14 replies
  • 0 kudos

pre- authorized payment

Hi, Days ago, I set my pre-authorized payment and wanted to pay my April 7th bill. I saw the pre-authorized option has showed "debit", so I think my setting is successful. However, today I checked my online acount, it shows "Remaining balance due Apr...

ilu0916 by Just Moved In
  • 2 replies
  • 0 kudos