My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Latest topics

how do we adjust our spam control setting now, 2016 August

Previous advice suggests going to the High Speed and select home services, etecetera. "High Speed" does not appear for my account, I have optik. That pretty much wipes out the value of the rest of the script. How do I get to the webpage where I can a...

a1a37001 by Just Moved In
  • 5 replies
  • 1 kudos

change channels

hiI want change my bundle subscription and just want keep the Filipino channels.Can I do it online?

Mc_1998 by Just Moved In
  • 1 replies
  • 0 kudos

Scam CRA

Got called from 6479466639 to talk about income tax. I know its a scam but asked what they wanted. He told me he wanted his d#@k in his mouth! Haha... chances aren't good. Can this # get shut down or reported?

Joni by Just Moved In
  • 4 replies
  • 0 kudos

moving to a non-Telus building this Sunday

Hi - my acct # is ********* I am moving this weekend to a non-Telus serviced apartment building. How do i return the OptikTV devices and cancel my account for internet and TV service? Thanks for your help, Pierre Arpin***Message edited to remove pers...

Pytarpin by Just Moved In
  • 1 replies
  • 0 kudos

Bill cycle

Why is it I am being billed for the next month on my current bill? the optick tv is not being pre billed just internet. I got a bill saying i owe for june - july usage then july - august usage is added on. My mobility doesn't pre bill me. Niether doe...

Natefrogg by Just Moved In
  • 1 replies
  • 0 kudos
Jbs by Just Moved In
  • 1 replies
  • 0 kudos


Made a payment to reactivate my home services and contactacted telus. Been 30hrs and I'm still waiting for them to reactivate my services.Have done this before and only tolk them 30minwhy dose it take so long this time? Been trying to call telus back...

FatHog by Neighbour
  • 5 replies
  • 0 kudos

West lock fiber

what's the scoop with apartments and condos in Westlock getting connected to tells fiber

steve3327 by Just Moved In
  • 1 replies
  • 0 kudos