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Communication problems
I recently was sold home services from an agent that was not available in my service area at the time. I cancelled the services the day after installation. There was an outstanding balance of 26.10$ that I was unaware of. I found an email from a collection agency in my junk folder threatening a credit score hit if the balance wasn’t paid. I received no email no message through the app or paper billing saying I had an outstanding balance. Just a email from a collection agency. I called Telus to report the problem and was told I would get a call from an account manager within 48 hours to discuss. It’s been a week and a half and no call. I have been a loyal mobility customer for over 25 years and Telus hits me with a credit ding over 26$ I didn’t know about, and they don’t follow through with calling to sort it out. So hey Telus. You can say good bye to a long time customer over 26$ and the inability of your support team to call and sort things outMyTELUS App Showing Wrong Phone Number After Agent-Assisted Transfer”
Hi everyone, I’m trying to figure out a strange MyTELUS app issue. At the top of the app, where my name appears next to the arrow that opens the sidebar, it’s showing my dad’s phone number instead of mine. This started right after a TELUS agent helped complete a number transfer on the account. The transfer itself worked, but now the app is pulling in the wrong number even though the account is under my name. I’ve tried logging out, reinstalling the app, and refreshing the account details, but the incorrect number still shows. TELUS claims they’ve fixed it on their end and that it may take up to 48 hours for the correct number to display. It feels really strange, but it sounds like a temporary display glitch related to backend account syncing and caching after the transfer. Is there someone here who can investigate this further, or has anyone experienced the same issue? Thanks in advance for any insight.
Wrong Rewards Tier Level
According to MyTelus Account (where I find my Telus Bills to download) my account has 4 services. But I have only been assigned the Platinum Rewards level. I have all 4 Services listed as Eligible Services: Postpaid Telus Mobility Account, PureFibre Internet, Optik TV, and Smart Home Security. Why have I not been assigned the Diamond Rewards Level?
MyTELUS app showing wrong "Primary" name and number after EPP setup
Hi everyone, I just set up a brand new EPP plan with TELUS, but I’m running into a really annoying issue. Even though the account is entirely in my name, the MyTELUS app header shows my dad’s phone number under my name. When I tap that top bar to view accounts, his name and number show up there as well, making it look like he is the primary owner. I’ve spent the day being bounced around. Tech support told me that my dad's number is the main line, but they couldn't help because it's an EPP plan and to call that department instead. When I finally reached EPP support, they insisted my line is definitely the main one and that the app is just "showing it differently." I find that hard to believe. I want my own info to show up at the top of my own account. What's weird is that in the "Plans" section of the app, both of our names and numbers are assigned perfectly. It’s literally just the main dashboard and the account selector that are messed up. Has anyone dealt with this before? Is there actually a way to fix the primary display number, or am I stuck with this glitch?My Online Account has been hacked
Hi Telus. I received an email that my online account was deactivated even i didnt do any request. I tried to retrieve my account by doing the forgot password, but the attempts were unsuccessful as i did not received any link on my email. I double check account details and the number and email address were changed by someone i dont recognized. I believe my account has been compromised. Please help me.Be aware and get everything in writing related to Telus offers
4 months ago I cancelled my existing Optik TV and bonded internet 150 service and upgraded to Telus Pure Fibre 3G internet. At the the same time I had a Shaw/Rogers 1G service that was costing $75.00 per month and the contract was ending. I chose not to renew the Rogers and go with Telus based on the newly place fibre in my neighbourhood. After a lot of time on the phone I was transferred to L&R which provided a great offer for Telus fibre. I was quoted 82.50/month. I have no idea if that included gst or not. The first bill was confusing with all the old service credits etc. My issue is that my bill is now 121.80/month, not what I was quoted. It looks like it is 95/month but all of a sudden I'm paying $7.00/month for each email address I have (3 in total). Speaking to customer service, they tell me that the emails cost that amount and were created when I switched to Pure fibre services. I have the option of cancelling them to save the 21.00. I have never in the past had to pay for email address and have been using these Telus email accounts since 2009. I cannot lose them as all email communications are tied to them. No mention of the additional costs where ever disclosed to me. Almost $40/month more then I was told. Spoke with customer service and was transferred again to L&R. Finally gave up waiting on hold and came here.
Wrong Perks email
When I try to redeem a perk through the MyTelus app I get a notification that a confirmation email will be sent to an email address that is no longer valid and have access to it. This email is my wife’s old email from Shaw before we moved our services to Telus. In my profile I don’t see that email anywhere and I cannot find a way to delete it from the rewards records. Any ideas will be appreciated
