Forum Discussion

BigG667's avatar
BigG667
Neighbour
27 days ago

Crave TV issues

I have a subscription to the Crave Premium but I can’t access all content or download shows on my IPad. This happens frequently in which I am able to sign in and everything will work fine and then I’ll get locked out. I can sign in and watch free content but many shows are still locked out. I checked my Telus account and I am paying for premium so I should be able to watch anything on Crave. I can’t understand why I keep getting locked out. I can’t be the only person with this problem.

 

3 Replies

  • I’m able to log in to the Crave App on all my devices with My Telus credentials, but unable to access a lot of the content. (Shopping Cart Displayed). I have a subscription for Crave Premium through Telus which should allow me to download content for offline viewing on my iPad. I have been doing this for years and now I can’t go one week without the Crave app crashing. I have been researching online and this is a common problem.

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      TELUS_Support
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  • TELUS_Support's avatar
    TELUS_Support
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    That's odd. So you've downloaded the Crave app and made sure you're using the correct My TELUS credentials?