My Home Account

How to use up you reward points

I used points to get a $50 bill discount. But you can only do this once a year. QUESTION can you get more than ONE Telus in store preloaded mastercard or is that once a year also. I want to use the points up - putting on account would be the best but...

I need an extension to pay my bill

Hi I received an email giving me 24 hours to pay 109.00 and can't pay until the 19th I looked for online chat the hold on the phone is too long

First bill

I'm seeing my first optik and Internet bill online. I've opted for paper bill but have yet to receive it in mail. Does it usually arrive later?

Moving home service from fibre optik back to a copper neighbourhood

I have just moved and no longer have fibre optik access. I spoke to Telus today for 48 minutes. 61% of my PVR has recordings but I can't access them. All my series recordings have been wiped out. It took them 48 minutes, 3 phone call and 1 technician...

Increased Internet charge

Hi, I just received your bill today! I was paying 90 dollars last month! How come my bill this month is 95 dollars? Chung

B lock

How to block incoming call on the landline

ringing and knocking on my door

Hi. I was very displeased when a door to door sales rep from Telus rang and knocked at my door yesterday and today December 21st. I have a NO SOLICITING sign on my window. When I answered the door tonight the rep said that it is Telus’ policy to ring...

My 24 month contract has been closed no explanation

I called Telus in Nov.15 2019 and asked if I could stop my service while we visit our sick mother for three months.They said (Telus customer support) that just disconnect your router and boxes and there would be no charge.Now it seems my 24 month int...

Rewards page

Is it just me or does the Reward Page list things in a vertical manner ? Makes it really hard to read ..I usually give up after a few minutes. Please,,,list rewards horizontally like every other sight does, !!!

Resolved! picture gallery

Why do I get hundreds of game images when I download pictures from my phone to my computer?

TELUS Neighbourhood

Latest topics

How to use up you reward points

I need an extension to pay my bill

First bill

Moving home service from fibre optik back to a copper neighbourhood

Increased Internet charge

B lock

ringing and knocking on my door

My 24 month contract has been closed no explanation

Rewards page

Resolved! picture gallery

Issue with Telus Rewards (Oura Ring Offer)

Communicating with Telus

Account won’t load, via App or Web page

2 step verification peeve

Google the gate keeper sucks

Telus Mastercard gift card

Perk benefits

Set up Amazon Prime not working in My Telus web ap...

Telus Rewards

Moving Optic TV