TELUS Neighbourhood

New packages

I am looking for what Telus is offering under the new CRTC rules. 

gift?

I have had my home service hooked up for about a week now and I'm suppose to get a laptop and a tracking number with it but I have been waiting almost a month now since they said that so I'm just a little curious

disconnected cables

Contract end Date.

Where do I find my contract end date on my bill?

Home phone reset to start again.

I would like to have my home phone turned back on after a holiday 

House phone has a busy dial tone

When i go to call out it has a busy dial tone and when people call me they say that its telling them they are calling a number in a diff town. I dont have a phkne to call telus not sure what to do

We have had a no dial tone issue with home phone since the installation in September.

We have an intermittent loss of dial tone and the intermittent need to reboot the system. After initial troubleshooting and the purchase of a new phone set, we have been advised that this is a known software issue and a fix is being worked on. This h...

DATA USAGE fees - Not Recorded by hourly basis - DATA Theft happening

As a long time Telus Customer who has always been mostly happy with the service and fees, I am no longer satisfied with the new DATA USAGE money grab. Here's my main reason why I am ticked off: 1) There is no hourly usage chart to show the customer h...

Changing pass key

How do we change the pass key on our modem/account to one we can remember