Hello. The option of using Rewards points to go towards your bill has been discontinued. There are still many other options, and our team is always looking into all options for point redemption in the future!
Well that's a bit disappointing to hear as I thought that was a great reward just for paying your bill. Glad I used my $50 credit a couple of months ago while it was still an option.
That is extremely disappointing to hear. The bill credit really helped with annual budgeting and was one of the factors in deciding to keep Telus' relatively expensive mobility service. Can the Telus Rewards Mastercard be used to pay a monthly bill?
I am also very disappointed. Being able to use Telus rewards points towards paying my bill was one of the factors I used to calculate that bundling Telus services was cheaper than other internet/mobility/security bundles. Not so much anymore. I hope Telus reinstates this option soon.
Discontinuing the bill credit as a reward option is a real disappointment. It was one of the reasons for keeping our home service with Telus. It makes no sense to deliberately poke your customers in the eye. If your team is looking "into all options" maybe they could start by looking at the option of reinstating this bill credit option!!
Once logged in to your TELUS Rewards account, you can click on 'Catalogue' at the top (in between 'Dashboard' and 'How it works', or the white button on the right hand side underneath your point total where it says 'Browse rewards catalogue'.
