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Oma52
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Re: Intermittent Stingray channel issue (can't get back to normal channels)
We have Optic tv and had the issue with Stingray music last week. This issue only started when Telus decided to abruptly insert commercials mid song. It took us about 20 frustrating minutes before we stumbled over a work around. We are now leery of going back into music again. With the number of complaints I’ve seen here I’m convinced it’s not a user issue, but a Telus/stingray issue and I am not sure how getting our equipment info will make any difference as it seems to be a source issue. Take the commercials out and hopefully it’ll go back to normal. With what we pay Telus for Optic TV this should not be happening. A response with its now a fixed issue would be appreciated. our email is <This post has been edited by a Mod to remove personal info>6.3KViews0likes5CommentsRe: Intermittent Stingray channel issue (can't get back to normal channels)
William Cooper here. We had the same problem with stingray last week. Took us about 20 minutes to get back to regular subscribed channels. Started when your company inserted Telus ads in the middle of the music programming. Have been leery of going back to Stingray music in case we get stuck in there again. With the number of complaints I’ve read here, it’s not a user issue, it’s a Telus or a Stingray issue. Take the ads out of Stingray and maybe it will go back to the way it was before those commercials were inserted.7.8KViews0likes3Comments