Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Home
- Forums
- Account
- My Home Account
- Re: Telus Rewards - You are temporarily unable to ...
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-03-2022 05:11 PM - last edited September
Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! From Winners and Uber gift cards, to brand new electronics, and other great items...you can earn points to redeem simply by being a valued TELUS customer! Let's check out some details on the program and how you can start earning!
How it Works
TELUS Rewards is a free program that enables eligible new and existing TELUS customers to earn points on their monthly bill and redeem them for amazing rewards. Earn 2% in points for every dollar spent on eligible Home Services, and an extra 2 points every month simply by linking your TELUS Post-paid Mobility account as long as its active! For example, if you spend $100 per month, you'll earn 2 points! There's also an Enrollment bonus just for starting up, and even a bonus on your anniversary! Get bonus points after each year of membership! Awesome!
If you have 2 or more of these products, you're eligible for our Rewards program:
- Home Phone
- Internet
- Optik TV
- Satellite TV
- Pik TV
- SmartHome Security
- A linked Post-paid TELUS Mobility account
How to Sign Up
It's easy! All you need to do is sign up via your My TELUS account. Visit our page HERE and simply click on the green 'Access your rewards' button to get started. If you don't have a My TELUS account, there's a link right below that button to get you registered. Then you can start earning!
FAQ
For answers to any other questions you may have, be sure to check out our handy FAQ page or reach out to our team at 1-888-811-2323 to speak with our team!
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-22-2022 02:39 PM
It's under the Telus Services category. I just used it a couple of days ago. Note that you can only redeem for Telus services credit once every 12 months.
99 REPLIES 99
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
Hi @ZoeM - We've confirmed that we are no longer supporting this particular reward but our Rewards team is constantly looking for new opportunities for new inventory. We are sorry for the inconvenience!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
That is extremely disappointing!!!! Why would you discontinue such a popular one. Amazon is great for anyone!!! So disappointing 😞 and not happy!!
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
We hear you! Our team is always working on the catalogue of rewards for the future, so stay tuned!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
Yes I'm very disappointed with your rewards program now that you no longer have the Amazon option to redeem points. Please let the rewards team that you need to get this option back immediately.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
Hi @nordme58 - We hear you and we will pass this feedback along to the Rewards Team as they are always looking for ways to bring more value to the Rewards program
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
- last edited
a week ago
by
El-Eric
Couldn’t agree more! Bring back the Amazon Rewards.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
Does anyone know if the Amazon gift cards will be back in stock to redeem for the telus rewards?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
Already answered in the existing discussion.
@TELUS_Support wrote:Hi @ZoeM- We've confirmed that we are no longer supporting this particular reward but our Rewards team is constantly looking for new opportunities for new inventory. We are sorry for the inconvenience!
If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
Thank you for the update. I do agree with others that it is hard to see it go. If our discussions here add any input to what gets added and removed for the rewards catalog I would like to say the current selection isn't great. Most of the e gift cards and rewards in general are not ones I used. Amazon, Google play, and restaurant gift cards are what I use most and now Amazon Google play and many of the restaurant gift cards are gone. Hopefully they will be brought back soon
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
Where is amazon gift cards I can't find them
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
They are no longer stocking them I asked them a couple weeks ago and they replied they are no longer supporting them. Can see in their rely in the existing discussion above
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
September
-1 to telus for discontinuing the Amazon Gift Cards. Nice move guys. You really know what your customers want!
...and no, "TELUS_Support", clearly you DON'T hear us. However, we hear YOU clearly giving us, your customers, the runaround. Your "team" lol. How many people does it take to get in contact with Amazon and order some girt cards? Your "team" is clearly incompetant on a significant level.
Leave it up to telus to take away useful options from their customers!
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
September
I would be pleasantly surprised to find my assumptions here are not so. That as Telus says, it's no longer supporting this particular reward, is not incompetence as suggested, but rather, a strategic corporate decision due to a given reward's popularity, but in the reverse. In this case, Amazon Gift Cards. On its face, it seems that there must not be enough of a built-in incentive with Amazon for Telus Rewards or they would continue it . . . that loyalty and Telus customer satisfaction, is not enough.
I, too, am not happy with their decision.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a month ago
Strategic corporate decision = Telus wasn't getting a bonus from Amazon most likely. So sad the "big boys" play like this leaving we minions out in the outhouse.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
September
I keep getting the "You are temporarily unable to redeem this item.You may please try again later." error.. it's been months that I am trying to redeem in-stock rewards and I have enough points.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
September
I've never been able to redeem my Telus rewards, I have enough points for a $50 uber gift card and it's in stock. I keep getting this message: "You are temporarily unable to redeem this item.You may please try again later." after I click on text me/call me to authorize the redemption. I called support and they aren't helpful. I'm feeling extremely frustrated.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
September
Hello! Send us a private message and we can discuss further on this, thanks!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
October
Hello, I have the same issue. Can't redeem any points
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
October
Hi there, can you send us a private message?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 weeks ago
I am also having the same issue. I've been trying to redeem my points for 2 different $50 e-cards and web or app, I get the same thing every time, "You are temporarily unable to redeem this item...". Very frustrating.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 weeks ago
Just this week I was able to redeem the $50 bill credit - I should have been able to do that last June.
