[Megathread] TELUS Rewards

Hi, I had 459.22 Telus Rewards points as of December 2023, and last week I was shocked to find out that the points have suddenly expired. If I had known about this, I would have cashed in the expiring points for rewards. I only found out about this when I got the March 13, 2025 note from Telus saying that Telus is improving the Rewards program, and that points worth 1 unit in the current plan will be worth 1,000 units starting May 1, 2025. Then, to see what my current point balance was, I logged on to my account, and was horrified to find out that I had well under 100 points, when I had 531.44 points as of my December 28, 2024 statement. Going back through my old bills, I now see (March 2025) that Telus said, in the fine print at the bottom of my December electronic bill, that the points were going to be expiring; but, honestly, who would be reading the fine print after 10-15 years of collecting points without interruption. I couldn’t find any letter or e-mail from Telus other than this. A change of this magnitude surely should have been highlighted to customers. Would I be able to get those 459.22 points reinstated? I have been a Telus customer for about 40 years … going back to BC Tel in the 1990s and in the 1980s with AGT in Alberta (both of which merged to form Telus). Thanks for your consideration.

Just noticed that Telus has cancelled point rewards credits. Truly sucks! I've been a customer for 40 years and feel I've been punished for my loyalty! In my business I reward loyalty, Telus takes it for granted!

hi - I'd like to know why I am not receiving points for my TELUS Smart Home Security plan (I used to, but it now shows zero points and zero activity).

I attempted to get a $100 gas gift card but it left me in labor & couldn't finish the transaction, did I lose the $100 or can it still be redeemed.

I attempted to get a $100 gas gift card but could not get it to go through. Will it still be in limbo. How can I get it?

I don't see the option to select to use rewards credits to pay towards bill. Has it been discontinued or is it no longer in the rewards catalog?

I haven't been able to access any Telus Rewards in over a year. I have 121 points currently and they are apparently unredeemable. The temporarily unavailable message doesn't mean anything.

I’ve been trying to resolve the issue of my missing Anniversary Rewards points (10 points) for two billing cycles now. A three day chat ordeal through the app, which was terminated by your agents before the issue was resolved. Another unsuccessful attempt to resolve by telephone after submission of an online form to management. Just terrible, terrible service over what should be the simplest of issues. The irony is, you don’t have any real “rewards” I want anyways. I guess it’s just the principle of it at this “point”. Thanks for your time. 

I keep getting the "You are temporarily unable to redeem this item.You may please try again later." error.. it's been months that I am trying to redeem in-stock rewards and I have enough points.

I've never been able to redeem my Telus rewards, I have enough points for a $50 uber gift card and it's in stock. I keep getting this message: "You are temporarily unable to redeem this item.You may please try again later." after I click on text me/call me to authorize the redemption. I called support and they aren't helpful. I'm feeling extremely frustrated.