[Megathread] TELUS Rewards

[A-B]

Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! From Winners and Uber gift cards, to brand new electronics, and other great items...you can earn points to redeem simply by being a valued TELUS customer! Let's check out some details on the program and how you can start earning!

How it Works

TELUS Rewards is a free program that enables eligible new and existing TELUS customers to earn points on their monthly bill and redeem them for amazing rewards. Earn 2% in points for every dollar spent on eligible Home Services, and an extra 2 points every month simply by linking your TELUS Post-paid Mobility account as long as its active! For example, if you spend $100 per month, you'll earn 2 points! There's also an Enrollment bonus just for starting up, and even a bonus on your anniversary! Get bonus points after each year of membership! Awesome!

If you have 2 or more of these products, you're eligible for our Rewards program:

- Home Phone

- Internet

- Optik TV

- Satellite TV

- Pik TV

- SmartHome Security

- A linked Post-paid TELUS Mobility account

How to Sign Up

It's easy! All you need to do is sign up via your My TELUS account. Visit our page HERE and simply click on the green 'Access your rewards' button to get started. If you don't have a My TELUS account, there's a link right below that button to get you registered. Then you can start earning!

FAQ

For answers to any other questions you may have, be sure to check out our handy FAQ page or reach out to our team at 1-888-811-2323 to speak with our team!

[Hder]

I don't see the option to select to use rewards $50 credit to pay towards bill.  Is it discontinued or not in the rewards catalog?

[polecat]

@Hder  Its there  go to your account follow the rewards catalog it's a long way down on the list,

[xray · Accepted solution]

It's under the Telus Services category. I just used it a couple of days ago. Note that you can only redeem for Telus services credit once every 12 months.

[narcosis219]

I've redeemed for a bill credit for years now, but I can't find the option anymore! No "TELUS Services" category either

[gigi23]

I can’t find the option for Telus services either. How would you pay the bill using Telus rewards?
Thank you

[BridgeGuy]

Yes, I had the same question. I cannot find the bill credit option anywhere.

[Deliverator]

Same here. Has anyone found the bill credit option?

[VernonBC]

The bill credit option went away last year as far as I know. I got to use it twice but not in the past year.

[TELUS_Support]

This is correct; the option to redeem Rewards points towards your TELUS bill is no longer available, though as with anything else our team is always exploring catalogue opportunities for the future.

[lpnangel56]

Disappointed with the telus points system. I have quite a few points. Can't use them for anything. What's the point in having them?

[SADavis]

Can you tell me how you were able to navigate to this category.  I was just told by a service rep that this redeemption option is no longer available. 

[GaryZ1]

How long does it take for a redeemed item to be processed.  I ordered 2 Amazon Gift cards 3 days ago and still not sent to my email?????  This is my 1st redemption othe than applying as a credit/payment to my account.

[polecat]

@GaryZ1  Made same mistake. Use rewards to get 100 $ prepaid mastercard it took over 4 months for it to show up. Never again as soon as it gets to 25 it goes on account. Good luck maybe. Polecat 

[xray]

Waiting 3 or more days for shipping from a vendor during Black Friday/Cyber Monday week shouldn't surprise anyone. As for Amazon gift cards specifically, they come from Amazon and you can imagine how busy they were this week.

[RobEdmonton]

I saw some text on the TELUS Rewards page telling me to link my TELUS Mobility account to earn extra points, but I couldn't find any instructions on how to do this. Has anyone been able to do this?

Thanks.

[NFtoBC]

There is a ‘link accounts’ option in My Telus once you login, however all mobility accounts are not eligible. For instance, business accounts or other corporate linked accounts such as discounted employee accounts are ineligible.

[SeamsToBeSunny]

Hello, I redeemed points for On Demand Rewards and one was a five pack which should have been good for 120 days but when I purchased an On Demand Movie yesterday no coupon was applied. Is there a way to see my coupons left before I order the movie that has a cost?

[FuzzyLogic]

I saw our coupons when we access "On Demand" on our PVR. On the left is a section for "Deals | Coupons". They were there with an expiration date as well as other information.

[SeamsToBeSunny]

I see the 3 dollar movies but no accounting of On Demand Credits I purchased with my reward points. Thanks though....

[starchoice]

Not sure why this is listed as "Solved" because it is not. I have the same problem. I know where the coupons are "supposed to be". I had six coupons when I subscribed and I know the expiry date. I used three of them, most recently just within the last couple of days. So, same situation here. I went into the "On Demand" yesterday, only to find $3 movies in the "Deals/Coupons" section. There were no coupons there, not even a listing of my used ones. The balance was due to expire in October. Now I have nothing. Since it appears that I am the second one to post about this, TELUS is for some reason deleting coupons!