Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

752 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1185 Posts

Latest topics in Mobility

Resolved! Samsung Galaxy S21+ prepaid

I have a Telus prepaid account with a Chinese cell phone and I would like to keep this prepaid account since there is money in it and buy myself a Samsung Galaxy S21+, is that I can put it on my prepaid account, is it compatible and just put my SIM c...

Why does it cost so much to hold a phone number

When you have had a telus mobile number since 1996, why are you charging me $50 a month to ‘pause the line’ or hold the phone number for me till we get back from a 2 year international trip? Is this Telus way of saying that they no longer want us as ...

GRS by Just Moved In
  • 107 Views
  • 3 replies
  • 0 kudos

S22 Security Patches/Updates

I'm wondering why the S22 series is no longer receiving the monthly security patches. Yet, Samsung states the S22 is still on the list to receive them.Is this a Telus issue/feature? thanks Scott

Plan increased without notice

I am a current subscriber with eight lines on my account. My most recent bill had all but one of the plans increased by five dollars per month. There was no advance notice. I have read through my previous bill - all 24 pages of it I cannot find this ...

Lmac1 by Just Moved In
  • 407 Views
  • 4 replies
  • 1 kudos

Chat Agent - Setting up payment arrangement

Hello Good morning everyone I need some help please or advice. I chatted with a Telus agent yesterday who set up a payment arrangement with me and said I would receive an email confirmation after of the dates and amounts. I did not receive the email,...

ShawnH by Helpful Neighbour
  • 114 Views
  • 5 replies
  • 0 kudos

Resolved! Customer Service

Hi I am looking for the phone number to call to speak to a representative and wondering if they are available in the weekend. I want to make payment arrangements and tried to on chat, however they told me I have to call.

ShawnH by Helpful Neighbour
  • 570 Views
  • 2 replies
  • 0 kudos

Resolved! Question about disconnection with no warning.

Hi there,I was just curious what is Telus's code of conduct when disconnecting mobile services? I will be honest, my family has run into some major financial hardships and my payments fell behind and I was trying to do what I could with what I had. B...

KJade88 by Neighbour
  • 189 Views
  • 3 replies
  • 0 kudos

Resolved! Calls to Apple Watch immediately bounce to Voice Mail

So we have two Apple Watch cellular users in our household.. just discovered that when either user is away from their iPhone (or their iPhone is turned off) and is relying on their Apple Watch to receive voice calls, they are out of luck. All calls i...

DeanoYVR by Friendly Neighbour
  • 378 Views
  • 5 replies
  • 0 kudos

Network connectivity issues

Over the last few weeks my iphone 12pro has been dropping the network, im in downtown vancouver and I am on 3g a lot of the time and cycle my airplane mode multiple times per day. As I have understood it may be an issue related to an iphone update; a...

Friendliest neighbours
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