Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
776 PostsLatest topics in Mobility
Wifi calling suddenly stopped working
The wifi calling feature just stopped working at some point today. We have next to no cell reception at home so we rely on wifi calling completely. It was working fine at 9:00 am but I noticed at 3:00 pm I was unable to make any calls. I have done an...
Price Match
I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on their end. i would like to resolve this asap.
Price Match - What’s going on???
I went to a Telus store a week before Black Friday because my bring back device was due and asked the employee if I could get a price match if Telus had better deals on Black Friday.The employee said yes and gave me a paper with 2 QR codes on it. One...
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
Resolved! Is the website flakier than normal right now?
I recently changed my plan and my call control was taken off. I've added it back but when I try to look at my call log or add to the 'accepted list' I get nothing. Tried a different browser, same thing. Logged in from my phone and I don't even see a ...
Price Match request not processed
Phones purchased with Bring it Back on Nov 28 @ $17 a month @ Telus store. Black Friday price changed Nov 29 to $10. Submitted price match requests same day ( 2 phones ) and received text the requests would be processed in 15 days. No response or ack...
Scam or bad representative?
I’ve been getting calls on my cell phone from someone claiming to be from Telus Mobility despite me asking not to be called for sales/marketing purposes. The calls always come when I am busy at work. I happened to be home today so when I got the call...
Wifi Calling
Greetings!I have gone through the tutorial here and a few of them online, but there is no way, it would seem, for me to access wifi calling on my Galaxy S22 Ultra. Is there something I'm missing? Anyone who has done this, can you tell me if there was...
Can't change contact info online in prepaid Mobility account
Hi, I have a prepaid mobility account linked to my Telus Home services account. There is an option in the mobility account to "update your contact information" but when I click that link I get the message "Sorry, you are not authorized to access this...
Stream+ Premium unable to active the subscription
Hi, when i went to link my amazon, disney, netfix account to stream+ but it always shows this error.Sorry, your subscriptions list is not available at this time. Please try again or check back later.Already talked to the telus technical departnment p...
