Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

765 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1210 Posts

Latest topics in Mobility

Bring It Back Program and Telus is so untrustworthy

So my term was up, usually I go in store to do the bring it back but I’ve done it a good few times now so I figured I’d save myself time and do it online.Never. Again.I got the text saying my phones been accepted so look out for a credit, great! I kn...

bailx13 by Just Moved In
  • 6 Views
  • 0 replies
  • 0 kudos

Telus Mobility Number

Just received a call from the number 1 (833) 382-8432 that shows up as Telus, and the person over the phone was offering Koodo mobile plans for Telus internet customers. I tried searching up the number but don't seem to find anything. Is this a legit...

WH9 by Just Moved In
  • 93 Views
  • 2 replies
  • 1 kudos

Useless customer service employees name archie

I created a case on 4th June 2024 regarding my phone connectivity issue, called on 19th June at 7:30 pm for update, support associate name Archie, he doesn’t know how to handle, asking so much question business name phone number account number case n...

Resolved! Device Care

It dosent look like there is a repair center in Kamloops? I went to the Mobile klinik in Aberdeen Mall but they told me they do not do insurance claims.Looks like my only option is to drive 2 hours to Kelowna ?

ralcra by Just Moved In
  • 79 Views
  • 2 replies
  • 0 kudos

Bring it back program is a joke

I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged me for the phone. I called Telus and asked if I cou...

Farmer1976 by Friendly Neighbour
  • 5028 Views
  • 18 replies
  • 4 kudos

Where is my phone?

I did an online device trade in with Telus back in December 2023. According to Telus Device Trade-in instructions, I should get notified by SMS when they have received and assessed my device but I didn’t receive anything from them at all. I started t...

cindy_t by Just Moved In
  • 1695 Views
  • 9 replies
  • 0 kudos

Extra data charges

Confused as to extra billing charges recently on my Telus monthly bill and exceedingly long wait as per trying to talk to an agent. if travelling I do have the Easy Roam plan but I have not been travelling but all of a sudden am getting extra data us...

No Service in the US

Once again I am in the US an unable to send or receive phone calls despite having the US-Canada Plan. I went to a Telus store in Vancouver and was told they could not resolve the issue in Canada and would have to wait until I was in the US. So here I...

Mango63 by Neighbour
  • 127 Views
  • 4 replies
  • 0 kudos

Pixel 8

Recently there are lots of people selling their BNIB Pixel 8 in marketplace, most of them are from Telus, if it is a 'bring it back' phone, what will happen if the person stop paying. Is there anyway to avoid.

Friendliest neighbours
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