Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

754 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1185 Posts

Latest topics in Mobility

Why does it cost so much to hold a phone number

When you have had a telus mobile number since 1996, why are you charging me $50 a month to ‘pause the line’ or hold the phone number for me till we get back from a 2 year international trip? Is this Telus way of saying that they no longer want us as ...

GRS by Just Moved In
  • 162 Views
  • 4 replies
  • 0 kudos

Ulefone Armor 26

Telus doesn't seem to offer any phones with micro SD options which interest me, and that means looking elsewhere for phones. The Sonim XP10 simply doesn't offer me what I want for the price, as far as storage and memory go. I'm curious about the Ulef...

Stream+ & Prepaid Annual Prime Membership

I am looking to add a Stream+ subscription but I already have an existing annual Amazon Prime subscription that ends in September 2024. I can't seem to find any details about what happens when I add Stream+.Does any of the following happen?1. Pause m...

Cancelling Smartwatch Plan?

Hi, I am a current Telus customer and I have a mobility plan. I am considering purchasing an LTE Samsung Smartwatch NOT from Telus and adding it to my account with the "OneNumber" feature. I understand there is a monthly fee to enable this feature. I...

mmmmmm by Just Moved In
  • 56 Views
  • 0 replies
  • 0 kudos

Resolved! Samsung Galaxy S21+ prepaid

I have a Telus prepaid account with a Chinese cell phone and I would like to keep this prepaid account since there is money in it and buy myself a Samsung Galaxy S21+, is that I can put it on my prepaid account, is it compatible and just put my SIM c...

S22 Security Patches/Updates

I'm wondering why the S22 series is no longer receiving the monthly security patches. Yet, Samsung states the S22 is still on the list to receive them.Is this a Telus issue/feature? thanks Scott

Plan increased without notice

I am a current subscriber with eight lines on my account. My most recent bill had all but one of the plans increased by five dollars per month. There was no advance notice. I have read through my previous bill - all 24 pages of it I cannot find this ...

Lmac1 by Just Moved In
  • 440 Views
  • 4 replies
  • 1 kudos

Chat Agent - Setting up payment arrangement

Hello Good morning everyone I need some help please or advice. I chatted with a Telus agent yesterday who set up a payment arrangement with me and said I would receive an email confirmation after of the dates and amounts. I did not receive the email,...

ShawnH by Helpful Neighbour
  • 179 Views
  • 5 replies
  • 0 kudos

Resolved! Customer Service

Hi I am looking for the phone number to call to speak to a representative and wondering if they are available in the weekend. I want to make payment arrangements and tried to on chat, however they told me I have to call.

ShawnH by Helpful Neighbour
  • 613 Views
  • 2 replies
  • 0 kudos
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