Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

727 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

807 Posts

Latest topics in Mobility

Mobility for Good - Youth Plan Suggestion

Hi, I am a Mobility for Good - Youth plan holder and I am very grateful for the reduced pricing of this plan. However, I have noticed that the 3G data limit has often been an issue for me. The reduced data speed also makes it hard to use the internet...

heyo by Just Moved In
  • 27 Views
  • 2 replies
  • 0 kudos

Why am I paying for 2 contracts because I got an operator

Around Dec 2023, I reported my S21 lost/stolen to a Telus operator. Instead of telling me that Telus does not provide the insurance offered, she sent me a new phone on a new line. Since Dec 2023, I have been paying for 2 contracts and 2 devices. Even...

Ray71 by Just Moved In
  • 12 Views
  • 0 replies
  • 0 kudos

wifi calling not working?

Suddenly today wifi calling stopped working. I've done all the typical troubleshooting options. is there an outage occurring? When can I expect it to be back up? telus service is almost non-existent where i live, so i rely on the wifi calling capabil...

mattf1 by Just Moved In
  • 146 Views
  • 7 replies
  • 0 kudos

Bring It Back Early

I'm a current Telus Mobility customer, and my 2-year Bring It Back period ends on March 1, 2025. If I want to upgrade my device before then, can I simply bring my phone back to the store, pay the remaining balance, and start a new term? Or are there ...

Terrible Customer Service and billing errors

Made the mistake of signing up for home and mobile services with Telus after speaking to a door to door Telus representative. Some family members also signed up at the time for home services. We were told our $70 connection fee would be waived and th...

madivan7 by Neighbour
  • 399 Views
  • 4 replies
  • 1 kudos

Leaving Telus after 15 years

I was swindled into Altimas internet service a year ago when a Telus rep was going door to door. Since I was with Telus for over 15 years I was so excited to finally get back Telus Internet after moving from BC. This was one of the worst decisions I ...

Ian25 by Neighbour
  • 788 Views
  • 2 replies
  • 1 kudos

Asurion

The other day my screen broke on my Samsung Z flip 4 . Trying to call Asurion , after 4 time of me trying to enter my # and being hung up by Asurion cause I was unable to enter my number . Am thankful Telus was able to patch me threw . So they can't ...