Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

778 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1247 Posts

Latest topics in Mobility

Dropping and horrible reception

I am having SO MANY issues, that I have never had before, with Telus reception. Everywhere, not just in my housei can't even think of answering my phone in my house, whereas before I could no question. I try outside, and it cut in and out. Everyday, ...

AliciaT by Neighbour
  • 0 replies
  • 0 kudos

Cost of texts

5+ Unlimited US, Canada, Mexico. Plan says unlimited talk, text in the US. In a subset of plan details it says texts are $.60/per. So the “cost” of texts is not part of the “special price”! It seems a little underhanded buyer Beware

Customer Service Review

Hi, I'm not much for telemarketers but I just had a really good service call with a Telus employee and I would like to write a positive review for them. Where would I do this?

Convert prepaid to other plan

I got a prepaid talk and text 100 for a special project while I'm abroad. Turns out, prepaid does not work while traveling. I need urgent access to the voicemal and would like to use voice and text under this number. Is there a way to convert the pre...

monttoro by Friendly Neighbour
  • 1 replies
  • 0 kudos

Access to mailbox from abroad with talk & text

Hi, for a project, I got a separate talk and text 100 prepaid sim card. The website and the sales clerk said it works internationally, but this is not the case (it can only receive talk and text from abroad). I'm traveling right now (I'm in Europe) a...

monttoro by Friendly Neighbour
  • 3 replies
  • 0 kudos

Long Distance Calls over Facebook Messenger

I was under the impression that phone calls made using Facebook Messenger are not charged long distance fees. I called a relative in the US using this format and was charged LD fees?!! Could someone clarify this for me?

Streaming throttling

Hi, why is there such throttling of streaming from my mobile device? I’m on a 5G+ plan (with a 15 Pro Max phone), but I can barely watch Twitch or YouTube at 720p. Speedtest always shows 200+ Mbps and otherwise the internet is really fast, but what i...

kusius by Neighbour
  • 6 replies
  • 0 kudos


I live in Belle River Ontario ( Lakeshore Region near Puce) We have the worst cell phone signal strength and a massive dead zone where not only does your DATA not work, but your Phone Cell strength is zero and also doesn't work. Last Summer our Mayor...

Door to door rep scammed me

I just got signed up by a representative named “Michael” (I don’t even know if that’s his real name) in Brampton, ON last night at 9pm? He was going door to door apparently and he knew I was in a rush to go somewhere but what can I do as I wanted to ...

Pockyy08 by Neighbour
  • 1 replies
  • 0 kudos

I’ve been lied to and scammed

I’ve switched two phones from Rogers(great provider) to Telus because of the unbelievable deal offered to me $80 after tax for both lines ($40each). Telus does record all conversations so I know they have record of the conversation but now they will ...

Mgsl by Neighbour
  • 1 replies
  • 0 kudos
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