Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

703 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1081 Posts

Latest topics in Mobility

Super Slow and unreliable LTE & 5G

Switched to Telus from Rogers a few months ago and am on their business 5G account. Switched cause of the deal I got, but have been finding the LTE/5G to be horrible. I'm in Richmond, but go to Vancouver, Burnaby, Surrey and Coquitlam often. In every...

TKO604 by Just Moved In
  • 1 replies
  • 0 kudos

Store policy

Visited a recent store location before entering the store I was asked for ID. My concern is that there was a google nest at the front door possibly recording my ID etc. Without fully agreeing to it because I had no choice. I believe there is a better...

AndySil by Just Moved In
  • 1 replies
  • 0 kudos

Regularly loosing phone connection

Hello, I live in St-Lazare, Quebec. For the past week or so, when I call someone on my phone, the connection just dies within 5 mins and I need to call the person back again. After a few callback to the same person, it seems ok for longer. This is a ...

Steffan by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Connection fee

I tried to get two new phones on line and ended up going to the Telus store for them. Got bill and was charged a connection fee plus an extended warranty fee for both phones which was not mentioned at all. Service rep on line was able to cancel said ...

Br99 by Neighbour
  • 4 replies
  • 0 kudos

New Customer / Ready to go back to Shaw

We recently signed up with business mobility. We spoke to a rep on Dec 6 , we were told as soon as we receive the sim cards we can begin using right away. We made arrangements to change our numbers over and around 2weeks later we received our SIM car...

AJPye by Just Moved In
  • 1 replies
  • 0 kudos

Telus Mobility Scamming

Last year in March i called telus for my internet services issue and then the customer rep said they have good mobility plans, I told them its fine and they opened account and they said i will get SIM cards in mail but after couple months waiting we ...

Sudesh by Just Moved In
  • 3 replies
  • 1 kudos

TELUS inactivate our phone line without permission

Telus deactivated our mobility account in the Telus App, and we are not receiving any messages or calls. We can't even call you guys to fix your own mistake! This issue began when we tried to fix our rate in January. Kim, the agent who processed our ...

Wian by Neighbour
  • 1 replies
  • 0 kudos

Customer Service

Hi I am looking for the phone number to call to speak to a representative and wondering if they are available in the weekend. I want to make payment arrangements and tried to on chat, however they told me I have to call.

ShawnH by Friendly Neighbour
  • 1 replies
  • 0 kudos
Friendliest neighbours
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