Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

710 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

770 Posts

Latest topics in Mobility

Bring it back program is a joke

I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged me for the phone. I called Telus and asked if I cou...

Farmer1976 by Friendly Neighbour
  • 8008 Views
  • 19 replies
  • 4 kudos

Terrible Customer Service and billing errors

Made the mistake of signing up for home and mobile services with Telus after speaking to a door to door Telus representative. Some family members also signed up at the time for home services. We were told our $70 connection fee would be waived and th...

madivan7 by Just Moved In
  • 19 Views
  • 0 replies
  • 0 kudos

Add a smartwatch Plan with separate number

Do I need to talk with Telus to setup a smartwatch plan? I want the watch to not have my number, but it's own number. I can't find anything on the web or the app to add it (unless I buy a new watch through telus).

Ellester by Just Moved In
  • 52 Views
  • 4 replies
  • 0 kudos

Dishonest /Network Issues/ Dropped Calls

I had this whole situation typed up and ready to post and guess what … the internet glitched and it’s all gone .The short version is that over the last 6 months the Telus service has been horrible , I have called to complain multiple times with no ef...

Sreslyn by Neighbour
  • 1556 Views
  • 2 replies
  • 0 kudos

Telus customer service is horrible

Telus has messed up on my bill multiple times in the pastfew months. Recently by charging me 3 times for a bring it back that was already returned. Then decided to go ahead and change 3 of my plans on their own. First agent I spoke to was great and t...

Mesa by Neighbour
  • 62 Views
  • 1 replies
  • 0 kudos

Streaming throttling

Hi, why is there such throttling of streaming from my mobile device? I’m on a 5G+ plan (with a 15 Pro Max phone), but I can barely watch Twitch or YouTube at 720p. Speedtest always shows 200+ Mbps and otherwise the internet is really fast, but what i...

kusius by Friendly Neighbour
  • 3392 Views
  • 31 replies
  • 0 kudos

Horrible service

I am tired of Telus and their billing service. They keep adding extra stuff to. Won’t even give me a notice from getting shut off. I am not resigning a contract with them!

Unregistered Sim message

We are relatively new Telus customers with 2 phones added at the same time. Only about 6 weeks as customers and one of the phones is showing a message "Unregistered Sim". When I try to setup the SIM online, I get a message that the sim is already in ...

Andhe01 by Neighbour
  • 71 Views
  • 1 replies
  • 0 kudos
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