Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

766 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1209 Posts

Latest topics in Mobility

Bring It Back Program and Telus is so untrustworthy

So my term was up, usually I go in store to do the bring it back but I’ve done it a good few times now so I figured I’d save myself time and do it online.Never. Again.I got the text saying my phones been accepted so look out for a credit, great! I kn...

bailx13 by Friendly Neighbour
  • 64 Views
  • 6 replies
  • 0 kudos

Poor Plan Options

Is it just me or do the plans on offer seem like they are very poor in terms of options. I don't need 200 GB of data. I have wifi and internet with Telus. Why would I need 200 GB's .120 is more than enough for me and my wife but the only option for u...

Jjmh1991 by Just Moved In
  • 12 Views
  • 0 replies
  • 0 kudos

Telus Mobility Number

Just received a call from the number 1 (833) 382-8432 that shows up as Telus, and the person over the phone was offering Koodo mobile plans for Telus internet customers. I tried searching up the number but don't seem to find anything. Is this a legit...

WH9 by Just Moved In
  • 108 Views
  • 2 replies
  • 1 kudos

Resolved! Device Care

It dosent look like there is a repair center in Kamloops? I went to the Mobile klinik in Aberdeen Mall but they told me they do not do insurance claims.Looks like my only option is to drive 2 hours to Kelowna ?

ralcra by Just Moved In
  • 91 Views
  • 2 replies
  • 0 kudos

Bring it back program is a joke

I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged me for the phone. I called Telus and asked if I cou...

Farmer1976 by Friendly Neighbour
  • 5072 Views
  • 18 replies
  • 4 kudos

Where is my phone?

I did an online device trade in with Telus back in December 2023. According to Telus Device Trade-in instructions, I should get notified by SMS when they have received and assessed my device but I didn’t receive anything from them at all. I started t...

cindy_t by Just Moved In
  • 1714 Views
  • 9 replies
  • 0 kudos

Extra data charges

Confused as to extra billing charges recently on my Telus monthly bill and exceedingly long wait as per trying to talk to an agent. if travelling I do have the Easy Roam plan but I have not been travelling but all of a sudden am getting extra data us...

No Service in the US

Once again I am in the US an unable to send or receive phone calls despite having the US-Canada Plan. I went to a Telus store in Vancouver and was told they could not resolve the issue in Canada and would have to wait until I was in the US. So here I...

Mango63 by Neighbour
  • 146 Views
  • 4 replies
  • 0 kudos

Pixel 8

Recently there are lots of people selling their BNIB Pixel 8 in marketplace, most of them are from Telus, if it is a 'bring it back' phone, what will happen if the person stop paying. Is there anyway to avoid.

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