Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

701 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1079 Posts

Latest topics in Mobility

Telus Mobility Scamming

Last year in March i called telus for my internet services issue and then the customer rep said they have good mobility plans, I told them its fine and they opened account and they said i will get SIM cards in mail but after couple months waiting we ...

Sudesh by Just Moved In
  • 337 Views
  • 3 replies
  • 1 kudos

Connection fee

I tried to get two new phones on line and ended up going to the Telus store for them. Got bill and was charged a connection fee plus an extended warranty fee for both phones which was not mentioned at all. Service rep on line was able to cancel said ...

Br99 by Just Moved In
  • 63 Views
  • 1 replies
  • 0 kudos

TELUS inactivate our phone line without permission

Telus deactivated our mobility account in the Telus App, and we are not receiving any messages or calls. We can't even call you guys to fix your own mistake! This issue began when we tried to fix our rate in January. Kim, the agent who processed our ...

Wian by Neighbour
  • 106 Views
  • 1 replies
  • 0 kudos

Customer Service

Hi I am looking for the phone number to call to speak to a representative and wondering if they are available in the weekend. I want to make payment arrangements and tried to on chat, however they told me I have to call.

ShawnH by Friendly Neighbour
  • 88 Views
  • 1 replies
  • 0 kudos

4g/5g mobile data stopped working on all devices.

Two days ago, all phones and tablets on my account (5 devices) stopped being able to use mobile data when connected to 4g or 5g network. I've had to go into all settings and switch to 3g. Is this happening to anyone else? When will this be fixed?

Mars by Just Moved In
  • 145 Views
  • 2 replies
  • 0 kudos

Asurion/Mobile Klinik Repair Runaround

So the screen on my phone cracked a little while back. It's a Pixel 7 Pro. I've been getting the run around between Telus support, Asurion and Mobile Klinik on what to do. All the mobile kliniks say the screen is on backorder. When I try to fill out ...

Rod_yeg by Just Moved In
  • 97 Views
  • 1 replies
  • 0 kudos
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