I have tried to get someone to talk to about my sons account for over a month. I received one voice message a month a go saying someone wold call me back. Nothing. Is these some way to get customer service? I have used the form 5 times now.
I had to call Telus mobility support to complete a mobility web order. I kid you not, 3.5 hours and 5 reps later who I can barely understand….still not resolved. I used to work for Telus. This customer support has to be the worst in the world regardl...
I've been looking everywhere on the website AND the App. I followed instructions but there is NO infomartion like they assured me. They started a new device plan with no new device in sight and i can't get rid of it.
My Credits is off my bill for 2 months. Ending up I've paid 52.20$ each month for the past 2 months. I've called the customer service 866-558-2273 which always direct me to create a Support Reqest, saying a billing expert will help me. But each time ...
Hi,I am currently with Rogers, but thinking of signing up with Telus. My partner is currently with Telus but wants to stop her plan. I'd like her phone number and she has no issues with me having it. If I sign up with Telus, can I port her number to ...
My house is a Farraday cage and I need to use wifi calling when I'm inside. I've got a Pixel 7, and I've enabled wifi calling. However, if I get too near a window, the phone switches back to mobile calling, which has VERY poor quality. I want to use ...
Every time I try to get a new device I get this error. The subscriber is eligible for a new phone. The account has a $0 balance. I get to Device payment options and that’s what it says. I have tried on mobile and web on computer
So we recently got a whole bunch of Moto G Pure for the business. Decent phones, but Telus has sold them with a 32bit os. (The phone is 64Bit). We need 64 bit to run required applications. I spoke to Telus reps and they have informed me that Telus do...
I just purchased the pass and now I have zero cell service. I've tried every suggestion on the Telus website but nothing has worked. I feel like I've wasted my money.
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