Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

759 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1194 Posts

Latest topics in Mobility

Terrible reception

I moved to Stouffville Ontario almost a year ago. Once we moved we were no longer able to make calls, calls will fail, couldn’t hear people. I couldn’t even call Telus to complaint. I had to drive to Markham to get service to call Telus about this is...

Harpkaur by Just Moved In
  • 33 Views
  • 1 replies
  • 0 kudos

Poor Network in my home area

I am with Telus with 2 lines. At my home address, the network connection is Very very very very poor. Even though I have enabled the WIFI calling, the calls gets disconnected or the other person can't hear anything. Even on the driveway out side my h...

Credit Report

I’m not really sure what to say here. I grew up in B.C. Had a Telus cell account for 13 years, internet and a land line way back when. I left B.C. In 2014, and put my cell # of 13 years on hold/ dormant. When I returned, 6 months later, my # had be s...

Dropped calls

I live in sw Calgary. Near the rockyview hospital. I work on Southland drive. I am constantly getting dropped calls at home and near work. Telus mobility reception is terrible on Southland between 14 st sw and 24 street and from Southland drive to Gl...

5xazd by Just Moved In
  • 95 Views
  • 2 replies
  • 0 kudos

Playback Error - Decoder Failed

Using an adroid tablet when in the Telus TV+ app and click on any recordings I get "Playback Error - Video playback unavailable, error TVPE-99999. Decorder Failed: c2.android.avc.decoder". I also get this error when I go into Guide and select a chann...

VP84 by Friendly Neighbour
  • 325 Views
  • 4 replies
  • 0 kudos

Billing issues after account closed

I have closed my mobility services with Telus in January of this year (2024) due to moving to other country. I called the customer service. Was redirected to the billing department. I’ve paid all the outstanding balance and was told everything was ok...

Dropped calls in GTA and outside of GTa

Does anyone else experienced non stopped drop calls with Telus network? For the past two years my wife and I are not able to connect any calls and if they do connect they drop off. Wondering if anyone else in the GTA is experiencing this?

cralph by Just Moved In
  • 128 Views
  • 1 replies
  • 0 kudos
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