Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
771 PostsLatest topics in Mobility
Activation email for stream+ Telus films error
I've been fully activated on everything stream plus offers since the day I signed on, yet I continue to receive an "Action required: Activate your TELUS Films & Series subscription" email every few days. More of a mild annoyance than anything, but st...
Ordered iPhone 16 for Black Friday and it still hasn’t shipped
I ordered the iPhone 16 on November 21st since there was a deal for Black Friday. It is now December 8th, so it has been 10 business days and I haven’t even gotten a shipping email yet. There’s been no update on the order since I placed it. I underst...
can't activate disney plus subscription
I've been having this issue for several weeks, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I have been re...
Bad data speeds since May 2024...was better before...
Since May of this year my samsung galaxy s24 ultra download and upload speeds are so bad.. Before may I was getting around 400-500mbps down... Not anymore... It's been always I mean always at 120-160mbps down.. Upload not good too... Surrey, BC area ...
Login Failed, Error Code:LGN-301
I have cleared cache and data and reinstalled the My Telus app in Android 14 which however did not solve login issue. I cannot download my billing statement from Telus webpage from desktop which requires me to get the billing statement from My Telus ...
Resolved! Black Friday order is not processed
I ordered a mobility plan with eSIM during black Friday and it is still not processed. I really want to get it before next Monday due to some personal issue.I am asking here as I I were not able to call in (always need to wait) and there is no online...
Resolved! SIM move from locked iPhone to new unlocked iPhone.
I presently have an iPhone 7 Plus that is locked to Telus. Can I move the SIM card from the iPhone 7 Plus to a new unlocked iPhone 15 Plus purchased from Apple as is or do I need to have my iPhone 7 Plus unlocked before moving to the new phone? If I ...
South West Edmonton Cell Service
I have been living in the Keswick/Windermer/SW area of Edmonton since 2016 and we keep getting told by Telus that, it’s a “new” area, hence the bad cell service. The dead zones around the SW are an absolute JOKE. For what we’re being charged, somethi...
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
Link Pixel watch with different phone number under the same family plan
Hi, As part of the black Friday deal I got 4 lines and 2 pixel watches. When I check my Telus app, I found one of the watch has been linked with the wrong number in my family account. I am wondering if I will need to contact Telus to make the switch ...
