Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

738 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1164 Posts

Latest topics in Mobility

Service Consistency

Is anyone else experiencing issues with SMS, having to retry sending text messages? Or issues getting phone calls? My location is in Eastern Ontario, so curious if there are issues.

Easy roaming extra charges

I was on vacation out of Canada with data turned off for primary TELUS number (I have used other travel sim).However,they charge me for 4 days in roaming even the data was turned off. When I call to complain ,customer support told me that if I don't ...

Bring it back

I received a message at the anniversary date that i had to return my iPhone 13 or be charged 390. I returned it on Jan 12th. Before the dead line. Phone is in perfect condition....and telus has charged me 390 regardless. And charged me 60 dollars for...

Ksang77 by Just Moved In
  • 3 replies
  • 0 kudos

4g/5g mobile data stopped working on all devices.

Two days ago, all phones and tablets on my account (5 devices) stopped being able to use mobile data when connected to 4g or 5g network. I've had to go into all settings and switch to 3g. Is this happening to anyone else? When will this be fixed?

Mars by Just Moved In
  • 7 replies
  • 0 kudos

International Wifi Calling

I cannot find out if Telus charges for international wifi calling. Can anyone tell me? My data roaming is off and my wifi calling is on. Thanks

rbend by Just Moved In
  • 1 replies
  • 0 kudos

Bait and switch

I recently was offered a smoking deal just like another poster said. The difference with me is that I took it then was told one of the 2 phones I wanted wasn't in stock. This went on for over a week and by the time I could talk to someone about it ap...

OhComeOn by Just Moved In
  • 2 replies
  • 1 kudos

Samsung Galaxy Z Fold 4 and Asurion

This is a long one so strap in.In August of 2022 I upgraded to the Z Fold 4 and I loved it, however in December of 2023 after a flight home from Halifax I folded open my phone to discover it wasn't laying flat anymore (Which it was laying flat on the...

BrittPap by Just Moved In
  • 1 replies
  • 0 kudos

Plan increased without notice

I am a current subscriber with eight lines on my account. My most recent bill had all but one of the plans increased by five dollars per month. There was no advance notice. I have read through my previous bill - all 24 pages of it I cannot find this ...

Lmac1 by Just Moved In
  • 1 replies
  • 0 kudos
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