Dear Telus Customer Support, I am writing to express my concern and frustration regarding recent interactions with a Telus salesperson named Nia, who visited our home to promote a home security package. We were offered a package deal, and after all t...
I have never subscribed to Koodo services. In early July, one of your third-party agents visited my home and recommended Telus services. He was aware that we were already using Telus internet and had access to our account information. He informed us ...
I feel bad for the Telus reps @ 611 who have to defend Telus' nonsensical customer service, but it doesn't stop me from getting annoyed by the nonsensical-ness. It states clearly on the Telus website that you can turn off Easy Roam. Apparently not. I...
I recently was offered a smoking deal just like another poster said. The difference with me is that I took it then was told one of the 2 phones I wanted wasn't in stock. This went on for over a week and by the time I could talk to someone about it ap...
I am looking to switch to stream plus but I already have Disney plus and Amazon paid for, for the year. Do I lose the months I have left remaining on those accounts?
I was enticed to leave my Service Provider and join Telus expecting a better experience. I ended up paying an additional $1800 for 5 new iPhones which are inferior to the ones I had. I’m paying an additional $100 per month for a much worse service. I...
We just switched from Rogers to Telus and now our Telus bill does not reflect the plan that was sold to us by sales rep who came to our home. which Telus number is best to call to get this corrected?
What is the best Telus number to call to get our bill and plan straightened out. We are not being billed for what was promised to us by sales rep who came to our home.
I looked online and found a deal for a plan and a new phone. I went down to the actual kiosk and spoke to an associate who reviewed and confirmed the plan with me. I was on my lunch hour so I told him I'd have to come back the next day to have more t...
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