Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

828 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

998 Posts

Latest topics in Mobility

Telus mobility return

Hi I am trying to return a mobility device. I was told I will be send a waybill in 24 -48 hours. Nothing a week later. Customer care, loyalty, escalation team no one seems to know or have means to contact the team responsible for sending the waybill....

Price Match

I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on their end. i would like to resolve this asap.

Elinikki by Neighbour
  • 1095 Views
  • 12 replies
  • 0 kudos

Bring it back

Hello! I have a phone that’s contract ended on the 22nd of December and had a bring it back amount attached to it that I was gonna pay off monthly after my contract ended so I can keep the phone but as soon as my first 2025 bill came out the bring it...

Useless chat bots

Does Telus have any humans still working for them. All I ever get is a useless stupid chat or that does nothing but give me the runaround. When I get back to CANADA I’ll be dropping my Telus Mobility account

RobR135 by Just Moved In
  • 14 Views
  • 0 replies
  • 0 kudos

Legitimacy of this number

Good evening, I was looking at RedFlagDeals and came across a post about a promotion. I called the number +1 866-558-4146 and was transferred to the sales department, then to the loyalty department. A representative mentioned pricing of $30 per month...

Identity Verification through reauthid.com not working

I'm trying to complete my Telus web store order and I need to go through the identity verification process where I upload a picture of my ID and a selfie. The online process isn't working for me, is there a way that I can go to a corporate store to c...

Gnarly by Neighbour
  • 83 Views
  • 1 replies
  • 0 kudos

What should my 5G+ 350GB data speed be at min?

I am in Winnipeg, MB I am 3GB into my 350GB 5G+ data plan I don't have wifi and my speeds are showing up around 5.85Mbps(Download) & 13.8Mbps(upload) and hasn't gone higher then 25Mbps for each of those. What's going on I am in the 5G coverage area f...

Price Match

Have been trying to submit a price match but the online form link is not working. Is there a new link?

pch2004 by Neighbour
  • 89 Views
  • 1 replies
  • 0 kudos

Telus Customer Service

What happened to Telus Customer Service???Used to be the leader and the reason I have been a loyal Telus custiomer for years. But this is about to change!!Need to upgrade my phone. Everywhere I ask, I get a different price for the phone. Incredible.H...

Bill1234 by Neighbour
  • 425 Views
  • 3 replies
  • 1 kudos
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