Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
770 PostsLatest topics in Mobility
Bad data speeds since May 2024...was better before...
Since May of this year my samsung galaxy s24 ultra download and upload speeds are so bad.. Before may I was getting around 400-500mbps down... Not anymore... It's been always I mean always at 120-160mbps down.. Upload not good too... Surrey, BC area ...
Login Failed, Error Code:LGN-301
I have cleared cache and data and reinstalled the My Telus app in Android 14 which however did not solve login issue. I cannot download my billing statement from Telus webpage from desktop which requires me to get the billing statement from My Telus ...
Resolved! Black Friday order is not processed
I ordered a mobility plan with eSIM during black Friday and it is still not processed. I really want to get it before next Monday due to some personal issue.I am asking here as I I were not able to call in (always need to wait) and there is no online...
SIM move from locked iPhone to new unlocked iPhone.
I presently have an iPhone 7 Plus that is locked to Telus. Can I move the SIM card from the iPhone 7 Plus to a new unlocked iPhone 15 Plus purchased from Apple as is or do I need to have my iPhone 7 Plus unlocked before moving to the new phone? If I ...
South West Edmonton Cell Service
I have been living in the Keswick/Windermer/SW area of Edmonton since 2016 and we keep getting told by Telus that, it’s a “new” area, hence the bad cell service. The dead zones around the SW are an absolute JOKE. For what we’re being charged, somethi...
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
Link Pixel watch with different phone number under the same family plan
Hi, As part of the black Friday deal I got 4 lines and 2 pixel watches. When I check my Telus app, I found one of the watch has been linked with the wrong number in my family account. I am wondering if I will need to contact Telus to make the switch ...
Sale scam technique?
Got a call from Telus. Talked to a Philippines female agent by the name Jess of Activation Team. She said Telus has a promotion now. A Mobility plan for 3 countries Canada-USA-Mexico plan with unlimited calling to and from 3 countries, 200 GB data fo...
credits and discounts has been canceled after asking for a new mobile line
Hi,at the Black Friday i called Telus to get me a new mobile line for my daughter if there's a deal like i got previously for my other kids as a loyal customer with Telus.after the agent review my account he said i can't offer you a deal or credits l...
Complaint Regarding Customer Service Experience and Billing Issues
Dear Telus Management, I am writing to express my deep dissatisfaction with the customer service I received while attempting to clarify the details of my new contract and discounts. My recent experience has left me feeling frustrated, undervalued, an...
