I received a text message this morning saying I had "used up all of your high speed data". We have two devices each of 200Gb data. This was less than 24 hours into my new data/billing month. Obviously there is no way I used 200Gb in 24 hours, over 1 ...
During the phone conversation representative told me that I have a promotion on my account if I upgrade my plan, then I can upgrade my device toso the agent change the plan from $25 monthly to $65 monthly, and then mention that I cannot upgrade my de...
Around Dec 2023, I reported my S21 lost/stolen to a Telus operator. Instead of telling me that Telus does not provide the insurance offered, she sent me a new phone on a new line. Since Dec 2023, I have been paying for 2 contracts and 2 devices. Even...
Hi, I am a Mobility for Good - Youth plan holder and I am very grateful for the reduced pricing of this plan. However, I have noticed that the 3G data limit has often been an issue for me. The reduced data speed also makes it hard to use the internet...
Suddenly today wifi calling stopped working. I've done all the typical troubleshooting options. is there an outage occurring? When can I expect it to be back up? telus service is almost non-existent where i live, so i rely on the wifi calling capabil...
I'm a current Telus Mobility customer, and my 2-year Bring It Back period ends on March 1, 2025. If I want to upgrade my device before then, can I simply bring my phone back to the store, pay the remaining balance, and start a new term? Or are there ...
Made the mistake of signing up for home and mobile services with Telus after speaking to a door to door Telus representative. Some family members also signed up at the time for home services. We were told our $70 connection fee would be waived and th...
Hi there - is it possible to activate a new Prepaid SIM card with one of the limited-time offers (i.e. BONUS100), and then transfer my existing Prepaid phone number onto this newly activated Prepaid account?
Sadly what I thought looked like a good deal has turned into a nightmare.I wanted to sign up for the "Nationwide Talk & Text 100" plan, which has a bonus of "unlimited nationwide minutes, SMS and 2GB monthly for one year with new activations. Promo C...
I was swindled into Altimas internet service a year ago when a Telus rep was going door to door. Since I was with Telus for over 15 years I was so excited to finally get back Telus Internet after moving from BC. This was one of the worst decisions I ...
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