Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

711 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

777 Posts

Latest topics in Mobility

Unhappy with the sales team for a new phone

I looked online and found a deal for a plan and a new phone. I went down to the actual kiosk and spoke to an associate who reviewed and confirmed the plan with me. I was on my lunch hour so I told him I'd have to come back the next day to have more t...

Karenvan by Just Moved In
  • 17 Views
  • 0 replies
  • 0 kudos

Telus misrepresented just about everything

I was enticed to leave my Service Provider and join Telus expecting a better experience. I ended up paying an additional $1800 for 5 new iPhones which are inferior to the ones I had. I’m paying an additional $100 per month for a much worse service. I...

Marz by Neighbour
  • 1634 Views
  • 5 replies
  • 0 kudos

Terrible Customer Service and billing errors

Made the mistake of signing up for home and mobile services with Telus after speaking to a door to door Telus representative. Some family members also signed up at the time for home services. We were told our $70 connection fee would be waived and th...

madivan7 by Neighbour
  • 135 Views
  • 2 replies
  • 0 kudos

Change sim card

Hello there, I can't seem to be able to change my sim card. I am on my account and I clicked plan and devices. I don't see anywhere that I can change my sim card. These are the options that I have below. Device & Plan SummaryChange Plan & Add-OnsChan...

pinny by Neighbour
  • 44 Views
  • 1 replies
  • 0 kudos

Bring it back program is a joke

I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged me for the phone. I called Telus and asked if I cou...

Farmer1976 by Friendly Neighbour
  • 8248 Views
  • 20 replies
  • 4 kudos

How to diagnose bad wifi calling quality?

My house is a farraday cage, and I *have* to use wifi calling. It's not great. Sometimes I get robot-voice, underwater-voice, and really bad audio dropouts -- like I'm hearing every third word. We have have gigabit fibre, and the call quality issues ...

dsjstc by Friendly Neighbour
  • 67 Views
  • 1 replies
  • 0 kudos
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