Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

708 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

764 Posts

Latest topics in Mobility

Mobility call control not working as well?

Is anyone else getting spam calls that are making it through call control? Over the past few days I've had the same number making it through my call control 1-833-390-3721. When I look at the call control log it says globally accepted number, however...

1985Guy by Neighbour
  • 174 Views
  • 3 replies
  • 0 kudos

bring it back

I recently cancelled my subscription and my bring it back device was due to be returned. My cancellation email said that I can return my device to a store or contact telus to arrange shipping. The store said they couldn't do anything for me. After an...

DevinP by Neighbour
  • 384 Views
  • 7 replies
  • 0 kudos

SCAM BILLING AFTER RENEWING MY BUSINESS PLAN

I am being over billed after a Telus agent called me to renew my contact on some offer. When I renewed the contract, I had been sent a huge bill of 1800+ and when I am contacting to investigate for the last week, every one on customer service puts on...

Ejaz by Neighbour
  • 47 Views
  • 1 replies
  • 0 kudos

Switched from Koodo to Telus no more 5G+

Good evening, I recently switched from Koodo to Telus as Koodo offered a Telus plan I could switch to that was more data than I had at Koodo. I made the switch and I no longer see 5G+ and only see 5G my speed for internet is genuinely slower and I ha...

Anonymous by Not applicable
  • 155 Views
  • 2 replies
  • 0 kudos

How can you check your device balance?

I've been looking everywhere on the website AND the App. I followed instructions but there is NO infomartion like they assured me. They started a new device plan with no new device in sight and i can't get rid of it.

Unable to submit Support Requests

My Credits is off my bill for 2 months. Ending up I've paid 52.20$ each month for the past 2 months. I've called the customer service 866-558-2273 which always direct me to create a Support Reqest, saying a billing expert will help me. But each time ...

airclub by Neighbour
  • 223 Views
  • 3 replies
  • 0 kudos
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