Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

707 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

763 Posts

Latest topics in Mobility

How can you check your device balance?

I've been looking everywhere on the website AND the App. I followed instructions but there is NO infomartion like they assured me. They started a new device plan with no new device in sight and i can't get rid of it.

Unable to submit Support Requests

My Credits is off my bill for 2 months. Ending up I've paid 52.20$ each month for the past 2 months. I've called the customer service 866-558-2273 which always direct me to create a Support Reqest, saying a billing expert will help me. But each time ...

airclub by Neighbour
  • 196 Views
  • 3 replies
  • 0 kudos

Mobility call control not working as well?

Is anyone else getting spam calls that are making it through call control? Over the past few days I've had the same number making it through my call control 1-833-390-3721. When I look at the call control log it says globally accepted number, however...

1985Guy by Neighbour
  • 132 Views
  • 2 replies
  • 0 kudos

Worst Customer Service Ever

I had to call Telus mobility support to complete a mobility web order. I kid you not, 3.5 hours and 5 reps later who I can barely understand….still not resolved. I used to work for Telus. This customer support has to be the worst in the world regardl...

Shyke by Neighbour
  • 202 Views
  • 2 replies
  • 1 kudos

Looks like something’s gone wrong.

Every time I try to get a new device I get this error. The subscriber is eligible for a new phone. The account has a $0 balance. I get to Device payment options and that’s what it says. I have tried on mobile and web on computer

Gamble by Neighbour
  • 90 Views
  • 1 replies
  • 0 kudos

Moto G Pure

So we recently got a whole bunch of Moto G Pure for the business. Decent phones, but Telus has sold them with a 32bit os. (The phone is 64Bit). We need 64 bit to run required applications. I spoke to Telus reps and they have informed me that Telus do...

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