Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

778 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1243 Posts

Latest topics in Mobility

Swap plans on numbers for same account

Hi, I have only recently started a 2 year term plan with Telus that I can’t use, since my preferred phone is 3G. Telus doesn’t support 2G/3G networks and mms doesn’t work with older models. Right now I’m using a secondary SIM with Rogers as my main p...

Door to door rep scammed me

I just got signed up by a representative named “Michael” (I don’t even know if that’s his real name) in Brampton, ON last night at 9pm? He was going door to door apparently and he knew I was in a rush to go somewhere but what can I do as I wanted to ...

Pockyy08 by Just Moved In
  • 0 replies
  • 0 kudos

group messaging fails to download

I recently switched from Bell to Telus on my Pixel 8. MMS and RCS worked fine while on Bell. Now that I'm on Telus, I'm constantly getting errors in the google messages app that it can't download. It just shows this I've tried everything... reboot, c...

oggie by Just Moved In
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Text to email not working the last few days?

I use text to email all the time for reminders, but this week, my texts are no longer arriving. (Earlier in the week, I'd suddenly get an entire day's worth in a few minutes). (Android, Google Pixel sending to Yahoo. My "text email" is in my yahoo co...

Crystals by Just Moved In
  • 2 replies
  • 0 kudos

contract determination

so why would U have to charge me 400 some what when the worrantee is done from Samsung ? the battery quit working I asked tio get new phone with out been peanalized no luck anyhow using a Samsung S22 Aultra. Love it. How does the systom know what dev...

Watch been offerd 0$ now wont take offer

so the old watch is gone they wont offer me the new at 0.00 a month on contract. anyhow they said they will ship the new one to my billing address I am so fed up I told them I cant say yes to offer they need to call my worker to ask them if ok to do ...

Formal complaint

A manager advised a supervisor would call me back after 24-48 hours. No call back and been almost two weeks. Submitted escalation form a week ago and no callback. Is this normal behaviour? Does Telus just say they will call back and never do?

insisted by Just Moved In
  • 4 replies
  • 1 kudos

Seller did not apply the promo

The telus Seller promised my monthly would be 55$. I move from virgin to Telus. Then the bills for the last 3months is more than 100$. And Telus to apply the fix told me i must pay my bill first. Is this not a sort of scam from Telus?

How do you get Service retention service.?

I was with Telus for a very long time prior so here’s my story last year March I took over my phone which was a company phone. I was told a certain rate a month 180 that was the least amount two years payout in 1000. I also got the insurance in case ...

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