We just switched from Rogers to Telus and now our Telus bill does not reflect the plan that was sold to us by sales rep who came to our home. which Telus number is best to call to get this corrected?
What is the best Telus number to call to get our bill and plan straightened out. We are not being billed for what was promised to us by sales rep who came to our home.
I looked online and found a deal for a plan and a new phone. I went down to the actual kiosk and spoke to an associate who reviewed and confirmed the plan with me. I was on my lunch hour so I told him I'd have to come back the next day to have more t...
I was enticed to leave my Service Provider and join Telus expecting a better experience. I ended up paying an additional $1800 for 5 new iPhones which are inferior to the ones I had. I’m paying an additional $100 per month for a much worse service. I...
Made the mistake of signing up for home and mobile services with Telus after speaking to a door to door Telus representative. Some family members also signed up at the time for home services. We were told our $70 connection fee would be waived and th...
Hello there, I can't seem to be able to change my sim card. I am on my account and I clicked plan and devices. I don't see anywhere that I can change my sim card. These are the options that I have below. Device & Plan SummaryChange Plan & Add-OnsChan...
I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged me for the phone. I called Telus and asked if I cou...
I keep on getting calls from people with South Asian accents about Telus Mobility promotions. I've already complained to Telus Mobility and they told me that they will put my number on the no contact list. Despite this, I still get calls. Just five m...
My house is a farraday cage, and I *have* to use wifi calling. It's not great. Sometimes I get robot-voice, underwater-voice, and really bad audio dropouts -- like I'm hearing every third word. We have have gigabit fibre, and the call quality issues ...
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