Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

753 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1185 Posts

Latest topics in Mobility

Stream+ & Prepaid Annual Prime Membership

I am looking to add a Stream+ subscription but I already have an existing annual Amazon Prime subscription that ends in September 2024. I can't seem to find any details about what happens when I add Stream+.Does any of the following happen?1. Pause m...

Cancelling Smartwatch Plan?

Hi, I am a current Telus customer and I have a mobility plan. I am considering purchasing an LTE Samsung Smartwatch NOT from Telus and adding it to my account with the "OneNumber" feature. I understand there is a monthly fee to enable this feature. I...

mmmmmm by Just Moved In
  • 42 Views
  • 0 replies
  • 0 kudos

Resolved! Samsung Galaxy S21+ prepaid

I have a Telus prepaid account with a Chinese cell phone and I would like to keep this prepaid account since there is money in it and buy myself a Samsung Galaxy S21+, is that I can put it on my prepaid account, is it compatible and just put my SIM c...

Why does it cost so much to hold a phone number

When you have had a telus mobile number since 1996, why are you charging me $50 a month to ‘pause the line’ or hold the phone number for me till we get back from a 2 year international trip? Is this Telus way of saying that they no longer want us as ...

GRS by Just Moved In
  • 137 Views
  • 3 replies
  • 0 kudos

S22 Security Patches/Updates

I'm wondering why the S22 series is no longer receiving the monthly security patches. Yet, Samsung states the S22 is still on the list to receive them.Is this a Telus issue/feature? thanks Scott

Plan increased without notice

I am a current subscriber with eight lines on my account. My most recent bill had all but one of the plans increased by five dollars per month. There was no advance notice. I have read through my previous bill - all 24 pages of it I cannot find this ...

Lmac1 by Just Moved In
  • 437 Views
  • 4 replies
  • 1 kudos

Chat Agent - Setting up payment arrangement

Hello Good morning everyone I need some help please or advice. I chatted with a Telus agent yesterday who set up a payment arrangement with me and said I would receive an email confirmation after of the dates and amounts. I did not receive the email,...

ShawnH by Helpful Neighbour
  • 154 Views
  • 5 replies
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Resolved! Customer Service

Hi I am looking for the phone number to call to speak to a representative and wondering if they are available in the weekend. I want to make payment arrangements and tried to on chat, however they told me I have to call.

ShawnH by Helpful Neighbour
  • 608 Views
  • 2 replies
  • 0 kudos

Resolved! Question about disconnection with no warning.

Hi there,I was just curious what is Telus's code of conduct when disconnecting mobile services? I will be honest, my family has run into some major financial hardships and my payments fell behind and I was trying to do what I could with what I had. B...

KJade88 by Neighbour
  • 224 Views
  • 3 replies
  • 0 kudos
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