Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

706 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

761 Posts

Latest topics in Mobility

Unable to submit Support Requests

My Credits is off my bill for 2 months. Ending up I've paid 52.20$ each month for the past 2 months. I've called the customer service 866-558-2273 which always direct me to create a Support Reqest, saying a billing expert will help me. But each time ...

airclub by Neighbour
  • 151 Views
  • 2 replies
  • 0 kudos

Looks like something’s gone wrong.

Every time I try to get a new device I get this error. The subscriber is eligible for a new phone. The account has a $0 balance. I get to Device payment options and that’s what it says. I have tried on mobile and web on computer

Gamble by Neighbour
  • 57 Views
  • 1 replies
  • 0 kudos

Moto G Pure

So we recently got a whole bunch of Moto G Pure for the business. Decent phones, but Telus has sold them with a 32bit os. (The phone is 64Bit). We need 64 bit to run required applications. I spoke to Telus reps and they have informed me that Telus do...

Switched from Koodo to Telus no more 5G+

Good evening, I recently switched from Koodo to Telus as Koodo offered a Telus plan I could switch to that was more data than I had at Koodo. I made the switch and I no longer see 5G+ and only see 5G my speed for internet is genuinely slower and I ha...

Telus phone not sending texts

Hi, my # is receiving texts just fine, able to make calls, and can use data, but for the last week I can't send texts (I have a second number which is why I’ve not dealt with this yet). The text just says not sent or sending failed. Using my sim in 3...

Mobility call control not working as well?

Is anyone else getting spam calls that are making it through call control? Over the past few days I've had the same number making it through my call control 1-833-390-3721. When I look at the call control log it says globally accepted number, however...

1985Guy by Neighbour
  • 98 Views
  • 1 replies
  • 0 kudos

West Brant - Brantford very poor cell phone coverage

Hi - I just moved to the West Brant area, and the cell phone coverage is absolutely terrible. The calls keep dropping and there is no LTE coverage in the area. What is the solution to this problem? I feel like with the population booming in this area...

usmkh89 by Neighbour
  • 1433 Views
  • 3 replies
  • 0 kudos
Friendliest neighbours
Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.