Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

736 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

826 Posts

Latest topics in Mobility

Worst Customer Service Ever

I had to call Telus mobility support to complete a mobility web order. I kid you not, 3.5 hours and 5 reps later who I can barely understand….still not resolved. I used to work for Telus. This customer support has to be the worst in the world regardl...

Shyke by Neighbour
  • 484 Views
  • 3 replies
  • 1 kudos

Telus mobility solicitations (a SCAM?)

I have had Telus cellular plan since the 80's. I got an unsolicited call from a person claiming to be a Telus rep who knows the details of my phone plan and has great offers that will not cost$ me anything. We are recoding this call for quality assur...

Rocky3 by Rockstar
  • 68 Views
  • 1 replies
  • 0 kudos

Streaming throttling

Hi, why is there such throttling of streaming from my mobile device? I’m on a 5G+ plan (with a 15 Pro Max phone), but I can barely watch Twitch or YouTube at 720p. Speedtest always shows 200+ Mbps and otherwise the internet is really fast, but what i...

kusius by Friendly Neighbour
  • 5603 Views
  • 33 replies
  • 0 kudos

Activation email for stream+ Telus films error

I've been fully activated on everything stream plus offers since the day I signed on, yet I continue to receive an "Action required: Activate your TELUS Films & Series subscription" email every few days. More of a mild annoyance than anything, but st...

Why does TELUS keep billing incorrectly.

I had to call in last month for the same issue and go through an hour on the phone with monkeys (yes literal monkeys) screaming in the background of the support rep I got, just to get this fixed. Now once again, my bill came out, I paid it, and just ...

Elochai by Organizer
  • 382 Views
  • 4 replies
  • 0 kudos

My TELUS App Issues!!

What have you done to the my TELUS app. I am on the app trying to view my mobility bill and 1. I am redirected to My TELUS Web (with a not "Let's redirect you for a better experience and access to all features, manage this account on My TELUS web") I...

Tango435 by Friendly Neighbour
  • 160 Views
  • 1 replies
  • 0 kudos

Billing Investigations

Good Day,I received an unacceptable response via email when I requested a phone call to discuss the up charging on my bill.Please provide an email to contact.

ETM by Neighbour
  • 131 Views
  • 1 replies
  • 0 kudos