Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

736 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1160 Posts

Latest topics in Mobility

Tried of slow data connection

This service is so annoying, I’m ready to go back to Roger’s. I’ve called multiple times about how slow the connection is. Can make calls and send txt no problem. But then Google or Spotify won’t even load. Multiple speed tests 1-5mbps. Unbelievable ...

BigEasy by Neighbour
  • 392 Views
  • 11 replies
  • 0 kudos

Unacceptable Trade-In Credit Delay

Beyond frustrated with the extended delay in receiving credit for my trade-in. Following instructions from Telus, I mailed my iPhone 12 Pro Max via Canada Post and it was received by Telus Dec 5, 2023 (Canada Post Tracking confirmed). Jan 23, 2024 fi...

Shenn by Just Moved In
  • 290 Views
  • 5 replies
  • 0 kudos

Porting number to Bell

I called bell and got them to send two porting requests to bring my existing Telus number(s) over. I was told to expect texts from Telus to confirm.I never received any texts for either numbers. This is two times I've tried the request and I've seen ...

Rate Increase

I had two phones on my account. When I received my February 2024 bill I noted that one of the phones was at the same rate as previously, probably due to it being on a contract. The other phone which is only for emergency/unanticipated situation use a...

Me21 by Just Moved In
  • 1236 Views
  • 4 replies
  • 0 kudos

Online ordering taking forever?

I placed an order via the Telus app on April 7th for a refurbished iPhone 14 Plus and received the order confirmation email with my order number and it said I should receive a shipping confirmation email shortly once it’s been shipped. It has now bee...

*UPDATE* Scammed by a real Telus agent.

This is an update to my previous forum. All I can really say without writing too much is, Telus has been the worst service I've ever been provided. Each agent will tell you something different, and no one keeps their word. Initially was promised $30 ...

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