Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

759 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1196 Posts

Latest topics in Mobility

Dropped calls

I live in sw Calgary. Near the rockyview hospital. I work on Southland drive. I am constantly getting dropped calls at home and near work. Telus mobility reception is terrible on Southland between 14 st sw and 24 street and from Southland drive to Gl...

5xazd by Just Moved In
  • 0 replies
  • 0 kudos


I received a phone call from a fairly reasonable sounding individual. I didn't trust it so requested he email me. The email is almost reasonable as well. I feel like many could fall for it. Here's the email follow up to the phone call: Telus Promotio...

outpost76 by Just Moved In
  • 4 replies
  • 0 kudos

Credit Report

I’m not really sure what to say here. I grew up in B.C. Had a Telus cell account for 13 years, internet and a land line way back when. I left B.C. In 2014, and put my cell # of 13 years on hold/ dormant. When I returned, 6 months later, my # had be s...

Resolved! Scam?

I received a phone call from the number +1 866-558-4146, asking what motivated me to leave telus (I recently move to other company). So I give her my reasons, ans she said that she had an awesome offer. So I proceeded with the call, and I asked her a...

Andoria by Just Moved In
  • 1 replies
  • 0 kudos

Playback Error - Decoder Failed

Using an adroid tablet when in the Telus TV+ app and click on any recordings I get "Playback Error - Video playback unavailable, error TVPE-99999. Decorder Failed:". I also get this error when I go into Guide and select a chann...

VP84 by Friendly Neighbour
  • 4 replies
  • 0 kudos

Worst customer service.

After being a Telus customer since the late 90’s I have to say this is the worst customer service ever. Over 2 hours to get a replacement Apple Watch activated. Numerous arguments with the agents (yes multiple agents), being told what I wanted wasn’t...

TBone81 by Just Moved In
  • 0 replies
  • 1 kudos

Billing issues after account closed

I have closed my mobility services with Telus in January of this year (2024) due to moving to other country. I called the customer service. Was redirected to the billing department. I’ve paid all the outstanding balance and was told everything was ok...

Friendliest neighbours
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