Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

713 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1092 Posts

Latest topics in Mobility

Rate Increase

I had two phones on my account. When I received my February 2024 bill I noted that one of the phones was at the same rate as previously, probably due to it being on a contract. The other phone which is only for emergency/unanticipated situation use a...

Me21 by Just Moved In
  • 98 Views
  • 3 replies
  • 0 kudos

Iphone 13

Has any one had issues with 13 I phone ? thanks I heard cause there smaller then I phone XR and 12 and 7 7 plus alot cant hear conversation they have to yell to be heard. thanks

Sales fraud

am writing to bring to your attention a serious issue regarding one of your associates, Amanjot, and the promised Interac e-Transfer deposit.Upon signing up for your services, Amanjot assured me of a $250 Interac e-Transfer deposit as part of a promo...

Vbanga by Just Moved In
  • 25 Views
  • 2 replies
  • 0 kudos

Bring It Back

I'm so annoyed at this program. I returned my phone 7 months ago and am now just getting charged $300. It's a very misleading program. Now I'm worried as I joined it again. Anyone else had issues?

Leahdi by Just Moved In
  • 29 Views
  • 1 replies
  • 0 kudos

Where is my phone?

I did an online device trade in with Telus back in December 2023. According to Telus Device Trade-in instructions, I should get notified by SMS when they have received and assessed my device but I didn’t receive anything from them at all. I started t...

cindy_t by Just Moved In
  • 546 Views
  • 4 replies
  • 0 kudos

Complaint about the mobility data signal

I'd like to file a complaint against Telus technical service. Last month, I switched my mobile plan from call/text to a 100GB data plan because my newly rented apartment didn't have wifi installed yet. However, starting on the fourth day of the plan,...

Erin2 by Neighbour
  • 119 Views
  • 4 replies
  • 0 kudos

Poor cell service Murrayville, BC

My cell calls keep dropping or people say they phone me and it goes straight to voicemail but my phone doesn't ring. I called Telus and they said because the lamps were changed in Murrayville the cell service is terrible and it's not in their budget ...

Support Up Selling and not resolving issues

Spent just over 2 hours on the phone with OFF-SHORE support. Few things I noticed:1. Every agent I was supposedly passed to had the same voice inflection and mannerisms. Is this normal?2. Instead of trying to resolve the issues, I was constantly bein...

Vio1 by Just Moved In
  • 218 Views
  • 1 replies
  • 1 kudos

Trade ins

I was given a quote for the phone I sent in the email said it would take 14 days to get me my payment that was back on February 1st 2024 it's now February 28th with no credit and I've sent 5 emails but have yet to get a response any ideas?

Friendliest neighbours
Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.