I have never subscribed to Koodo services. In early July, one of your third-party agents visited my home and recommended Telus services. He was aware that we were already using Telus internet and had access to our account information. He informed us ...
I am looking to switch to stream plus but I already have Disney plus and Amazon paid for, for the year. Do I lose the months I have left remaining on those accounts?
I feel bad for the Telus reps @ 611 who have to defend Telus' nonsensical customer service, but it doesn't stop me from getting annoyed by the nonsensical-ness. It states clearly on the Telus website that you can turn off Easy Roam. Apparently not. I...
Hi, So I think Telus is awesome. I’ve been a customer of theirs for approximately 20 years. When my son turned 11, I added another phone under my name for him to use until 3 weeks or so when he turned 21 and went to a different company. We stay loyal...
Hello, I want to give a shoutout to a customer rep Kawal who really helped me out and was patient with me in sorting out my billing and provider transfer back to Telus. I accidentally hung up when he mentioned that I'll be transferred over to a revie...
Ported 10 hours ago - not able to send or receive SMS - no error messageTried Sim card in several devices - same result.Telus 24/7 support phone is just a robot that tells me they are closed... seriously unhappy with lack of support.
Dear Telus Management, I am writing to express my deep dissatisfaction with the customer service I received while attempting to clarify the details of my new contract and discounts. My recent experience has left me feeling frustrated, undervalued, an...
Dear Telus Customer Support, I am writing to express my concern and frustration regarding recent interactions with a Telus salesperson named Nia, who visited our home to promote a home security package. We were offered a package deal, and after all t...
Koodo wrongly sent my name to collections I have bee On the past for about 5 hours between yesterday and this morning, but no ones seems to know how to help me. My Koodo lines were canceled by a clerk who called in Koodo CS and obtained confirmation ...
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