Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

711 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

784 Posts

Latest topics in Mobility

Billing Discrepancies and Service Concerns

Dear Telus Customer Support, I am writing to express my concern and frustration regarding recent interactions with a Telus salesperson named Nia, who visited our home to promote a home security package. We were offered a package deal, and after all t...

CC222 by Neighbour
  • 442 Views
  • 4 replies
  • 1 kudos

easy roam

I feel bad for the Telus reps @ 611 who have to defend Telus' nonsensical customer service, but it doesn't stop me from getting annoyed by the nonsensical-ness. It states clearly on the Telus website that you can turn off Easy Roam. Apparently not. I...

MG007 by Just Moved In
  • 13 Views
  • 0 replies
  • 0 kudos

Bait and switch

I recently was offered a smoking deal just like another poster said. The difference with me is that I took it then was told one of the 2 phones I wanted wasn't in stock. This went on for over a week and by the time I could talk to someone about it ap...

OhComeOn by Neighbour
  • 1066 Views
  • 3 replies
  • 2 kudos

Stream +

I am looking to switch to stream plus but I already have Disney plus and Amazon paid for, for the year. Do I lose the months I have left remaining on those accounts?

5G extender

Looking for recommendations on a 5G booster. Since I changed to IPhone 15 I can not get a solid connection to the local tower. thanks

phamlin1 by Just Moved In
  • 37 Views
  • 0 replies
  • 0 kudos

Telus misrepresented just about everything

I was enticed to leave my Service Provider and join Telus expecting a better experience. I ended up paying an additional $1800 for 5 new iPhones which are inferior to the ones I had. I’m paying an additional $100 per month for a much worse service. I...

Marz by Neighbour
  • 1779 Views
  • 7 replies
  • 0 kudos

Unhappy with the sales team for a new phone

I looked online and found a deal for a plan and a new phone. I went down to the actual kiosk and spoke to an associate who reviewed and confirmed the plan with me. I was on my lunch hour so I told him I'd have to come back the next day to have more t...

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