Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Discuss and/or ask questions about TELUS Mobility devices and equipment.
736 PostsDiscuss and/or ask questions about TELUS Mobility services and solutions.
826 PostsI had to call Telus mobility support to complete a mobility web order. I kid you not, 3.5 hours and 5 reps later who I can barely understand….still not resolved. I used to work for Telus. This customer support has to be the worst in the world regardl...
When checking my messages history not all of my messages are showing. Why? Is it something I did? If I delete them from my mobile device does that remove them from my messaging history?
I have had Telus cellular plan since the 80's. I got an unsolicited call from a person claiming to be a Telus rep who knows the details of my phone plan and has great offers that will not cost$ me anything. We are recoding this call for quality assur...
Hi, why is there such throttling of streaming from my mobile device? I’m on a 5G+ plan (with a 15 Pro Max phone), but I can barely watch Twitch or YouTube at 720p. Speedtest always shows 200+ Mbps and otherwise the internet is really fast, but what i...
There are insufficient funds in the account" when you try to make a call. There is plenty of money in the account. When you try to call the number it goes straight to voicemail. This phone is set up on autotop up, has been for months, nothing has cha...
I've been fully activated on everything stream plus offers since the day I signed on, yet I continue to receive an "Action required: Activate your TELUS Films & Series subscription" email every few days. More of a mild annoyance than anything, but st...
I had to call in last month for the same issue and go through an hour on the phone with monkeys (yes literal monkeys) screaming in the background of the support rep I got, just to get this fixed. Now once again, my bill came out, I paid it, and just ...
What have you done to the my TELUS app. I am on the app trying to view my mobility bill and 1. I am redirected to My TELUS Web (with a not "Let's redirect you for a better experience and access to all features, manage this account on My TELUS web") I...
Good Day,I received an unacceptable response via email when I requested a phone call to discuss the up charging on my bill.Please provide an email to contact.
I am trying to find out which debt collection agency has bought my Telus account debt to settle the account and get the active status changed on my credit report. The account was cancelled, but it is still reflecting missed payments on my credit repo...
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