Ported 10 hours ago - not able to send or receive SMS - no error messageTried Sim card in several devices - same result.Telus 24/7 support phone is just a robot that tells me they are closed... seriously unhappy with lack of support.
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
Just ported over 4 lines from Rogers and I'm having issues with how the shared data is displayed. 3 Lines are showing as shared data with the 4th line showing on its own and not sharing for some reason. Had an issue yesterday where it showed reduced ...
I have complained several times about the poor cell service in the West lake Subdivision through the mobility app with no reply or communication from TELUS. Every one that has TELUS as a provider in this neighborhood has complained to no avail. Is th...
Hi. My 2 year mobile phone contract is ending soon so I was wondering if I need to renew or if I will just be switched to a monthly plan? Also, if possible when the contract ends, am I able to switch to a lower cost plan? Any and all help with this w...
Want to put Money on my Telus Prepaid account. Went to store and was told they were short staffed so would have to wait at least 1.5 hours, if not more! Tried online (as I used to do), and says services are not working. This has been the case for at ...
I received a text message this morning saying I had "used up all of your high speed data". We have two devices each of 200Gb data. This was less than 24 hours into my new data/billing month. Obviously there is no way I used 200Gb in 24 hours, over 1 ...
Telus Privilege is not working. I keep getting error message that Telus is currently experiencing technical difficulties. Which is not true since i know other users have access. I called call center and no one is know what solution is. Anyone have an...
I had to call in last month for the same issue and go through an hour on the phone with monkeys (yes literal monkeys) screaming in the background of the support rep I got, just to get this fixed. Now once again, my bill came out, I paid it, and just ...
I'm not sure where to give feedback for customer service. I made lots of calls and went to the store, but only one person named Jose helped me to fix my issue. I've been transferred again and again, but Jose gave me all the information I need. Thank ...
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