Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
763 PostsLatest topics in Mobility
Account showing bill due even though we just paid
Last month we got our first bill which was way more than promised. After spending more than hour with 3 different people, it was supposedly corrected. The issue was that at the time of signing the deal a discount was promised, but it was not applied ...
Plan offered not honoured
How do I get in touch with someone about an offer I received that is no longer being honored? The form on the escalation page is unavailable, how convenient.
I am scammed by telus store and phone support knows nothing!
I called store on 610 6th St Unit K9, New Westminster, BC V3L 3C2https://boltwireless.ca/telus-koodo-store-new-westminster-bc/ I am moving my phone from Fido to Telus and was promised $50/month and a Pixel watch. I got charged tax on new pixel phone ...
Telus Promotion was just a JOKE
Since November 25, my girlfriend and I have been strung along by Telus for an entire week. We visited the Telus store at UBC on Monday to ask about Black Friday deals. The staff recommended what they called "the best deal ever"— which now was a JOKE....
Price match form
I am a new customer and i bought two plan with iPhone 16 two days ago ,waiting for devices. I called for price match but could not get helped, very poor customer service. My service is not activated yet and i got bill for $420 i am very surprised, if...
failed switch my home phone number to new mobile number
I am following guide "Subscriber phone number change", filled all my information and submit, and got a error message "[FailureReason [code=PV-413, description=numberPortItem.dslActionCode IS REQUIRED, field=numberPortItem.dslActionCode]]". Please adv...
Cancel EPP
Has anyone had success canceling EPP? I'm paying $65 for 100GB when regular plan is $50 for 200GB. What is the benefit of EPP?? Been on hold for almost an hour. Absolute horrible customer service.
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
Samsung A55 5G phone (International Version) - Does it work under Telus ?
Not really a technical person, but does Samsung Galaxy A55 5G International Version work with Telus' 5G network? Want to check before purchase / plan is made. Thanks!
Returning Bring it back phone
I reached the end of my 2 year bring it back (BIB) agreement and was not pleased with the Telus renewal options so I switched to Bell. I tried to return my phone to a store before the agreement expiry date and they said I had to get a return label on...
