I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged me for the phone. I called Telus and asked if I cou...
Made the mistake of signing up for home and mobile services with Telus after speaking to a door to door Telus representative. Some family members also signed up at the time for home services. We were told our $70 connection fee would be waived and th...
Do I need to talk with Telus to setup a smartwatch plan? I want the watch to not have my number, but it's own number. I can't find anything on the web or the app to add it (unless I buy a new watch through telus).
I had this whole situation typed up and ready to post and guess what … the internet glitched and it’s all gone .The short version is that over the last 6 months the Telus service has been horrible , I have called to complain multiple times with no ef...
I live in l'Assomption QC and switched to Telus last winter. I came back after a few months away and the signal sucks. Most calls fail, people cannot hear me and I can't hear them. Did something happen to towers, etc for the service to be so degraded...
Telus has messed up on my bill multiple times in the pastfew months. Recently by charging me 3 times for a bring it back that was already returned. Then decided to go ahead and change 3 of my plans on their own. First agent I spoke to was great and t...
How come Telus is the only telco that puts a strike on your credit rating for a late or missed payment? Bell and Rogers don't do that and actually works with the customer instead of running to punish them.
Hi, why is there such throttling of streaming from my mobile device? I’m on a 5G+ plan (with a 15 Pro Max phone), but I can barely watch Twitch or YouTube at 720p. Speedtest always shows 200+ Mbps and otherwise the internet is really fast, but what i...
I am tired of Telus and their billing service. They keep adding extra stuff to. Won’t even give me a notice from getting shut off. I am not resigning a contract with them!
We are relatively new Telus customers with 2 phones added at the same time. Only about 6 weeks as customers and one of the phones is showing a message "Unregistered Sim". When I try to setup the SIM online, I get a message that the sim is already in ...
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