Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

737 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1163 Posts

Latest topics in Mobility

Apple phones - "on sale"

8 of 9 Apple IPhones are currently showing as "on sale". They are all selling for the suggested retail price - no sale price there. They all have a Bring It Back feature where you have savings upfront but you must bring back the device or pay up the ...

mgc by Just Moved In
  • 25 Views
  • 0 replies
  • 0 kudos

International Wifi Calling

I cannot find out if Telus charges for international wifi calling. Can anyone tell me? My data roaming is off and my wifi calling is on. Thanks

rbend by Just Moved In
  • 14 Views
  • 0 replies
  • 0 kudos

Bait and switch

I recently was offered a smoking deal just like another poster said. The difference with me is that I took it then was told one of the 2 phones I wanted wasn't in stock. This went on for over a week and by the time I could talk to someone about it ap...

OhComeOn by Just Moved In
  • 232 Views
  • 2 replies
  • 1 kudos

Samsung Galaxy Z Fold 4 and Asurion

This is a long one so strap in.In August of 2022 I upgraded to the Z Fold 4 and I loved it, however in December of 2023 after a flight home from Halifax I folded open my phone to discover it wasn't laying flat anymore (Which it was laying flat on the...

BrittPap by Just Moved In
  • 30 Views
  • 1 replies
  • 0 kudos

Plan increased without notice

I am a current subscriber with eight lines on my account. My most recent bill had all but one of the plans increased by five dollars per month. There was no advance notice. I have read through my previous bill - all 24 pages of it I cannot find this ...

Lmac1 by Just Moved In
  • 32 Views
  • 1 replies
  • 0 kudos

Tried of slow data connection

This service is so annoying, I’m ready to go back to Roger’s. I’ve called multiple times about how slow the connection is. Can make calls and send txt no problem. But then Google or Spotify won’t even load. Multiple speed tests 1-5mbps. Unbelievable ...

BigEasy by Neighbour
  • 476 Views
  • 12 replies
  • 0 kudos

Unacceptable Trade-In Credit Delay

Beyond frustrated with the extended delay in receiving credit for my trade-in. Following instructions from Telus, I mailed my iPhone 12 Pro Max via Canada Post and it was received by Telus Dec 5, 2023 (Canada Post Tracking confirmed). Jan 23, 2024 fi...

Shenn by Just Moved In
  • 314 Views
  • 5 replies
  • 0 kudos

Porting number to Bell

I called bell and got them to send two porting requests to bring my existing Telus number(s) over. I was told to expect texts from Telus to confirm.I never received any texts for either numbers. This is two times I've tried the request and I've seen ...

Rate Increase

I had two phones on my account. When I received my February 2024 bill I noted that one of the phones was at the same rate as previously, probably due to it being on a contract. The other phone which is only for emergency/unanticipated situation use a...

Me21 by Just Moved In
  • 1264 Views
  • 4 replies
  • 0 kudos
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