Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

779 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

903 Posts

Latest topics in Mobility

Account Reactivation

My Account was randomly cancelled, some random person reported it as fraud. Since then I connected with the Customer Service and email them my documents to get my services back at [email protected], but haven’t heard anything from them yet.

Telus making it impossible to replace my eSIM card

i changed my phone number and now Apple requires my new number be attached to the eSIM card, which has to be done through my carrier. So I backed up my phone and assuming there would be no problems verifying like last time, I deleted it. So now I go ...

SIM Card

Does anyone know if the prepaid sim cards are different from the monthly cards? THX

Ios18 carrier profile

Eversince on iOS 18, i have to reset my network settings once a week for data to work, and then yesterday wifi stopped working, is there a way to revert the changes back to the iOS17 carrier profiles in the next update as it was working flawlessly, i...

arthp by Just Moved In
  • 44 Views
  • 2 replies
  • 0 kudos

Price Match - What’s going on???

I went to a Telus store a week before Black Friday because my bring back device was due and asked the employee if I could get a price match if Telus had better deals on Black Friday.The employee said yes and gave me a paper with 2 QR codes on it. One...

Slum by Neighbour
  • 50 Views
  • 1 replies
  • 0 kudos

Stream+ Premium unable to active the subscription

Hi, when i went to link my amazon, disney, netfix account to stream+ but it always shows this error.Sorry, your subscriptions list is not available at this time. Please try again or check back later.Already talked to the telus technical departnment p...

ompala by Neighbour
  • 70 Views
  • 4 replies
  • 0 kudos

Wifi calling not working

Hey, Doing this on behalf of my bf cause his account won't link but we live out in the wood and need wifi calling other wise we have no way to contact anyone. It was working fine then at some point today Dec 12 it stopped working and he tried all the...

Sam6 by Neighbour
  • 452 Views
  • 19 replies
  • 1 kudos

Not able to use roaming

I am in Hong Kong for several days and I expect roaming is available as I checked the coverage map. However, i cannot connect to any providers here and it keeps having No service. I tried restarting, resetting network and ask telus expert. I also che...

Simon5 by Just Moved In
  • 43 Views
  • 1 replies
  • 0 kudos
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