Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
769 PostsLatest topics in Mobility
SIM move from locked iPhone to new unlocked iPhone.
I presently have an iPhone 7 Plus that is locked to Telus. Can I move the SIM card from the iPhone 7 Plus to a new unlocked iPhone 15 Plus purchased from Apple as is or do I need to have my iPhone 7 Plus unlocked before moving to the new phone? If I ...
Link Pixel watch with different phone number under the same family plan
Hi, As part of the black Friday deal I got 4 lines and 2 pixel watches. When I check my Telus app, I found one of the watch has been linked with the wrong number in my family account. I am wondering if I will need to contact Telus to make the switch ...
Sale scam technique?
Got a call from Telus. Talked to a Philippines female agent by the name Jess of Activation Team. She said Telus has a promotion now. A Mobility plan for 3 countries Canada-USA-Mexico plan with unlimited calling to and from 3 countries, 200 GB data fo...
credits and discounts has been canceled after asking for a new mobile line
Hi,at the Black Friday i called Telus to get me a new mobile line for my daughter if there's a deal like i got previously for my other kids as a loyal customer with Telus.after the agent review my account he said i can't offer you a deal or credits l...
Complaint Regarding Customer Service Experience and Billing Issues
Dear Telus Management, I am writing to express my deep dissatisfaction with the customer service I received while attempting to clarify the details of my new contract and discounts. My recent experience has left me feeling frustrated, undervalued, an...
Price Match
I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on their end. i would like to resolve this asap.
Stuck in a loop trying to port in, please help
I purchased a Telus prepaid, registered the account and logged in, I have a temporary telephone number. I dial 611 with my new telus sim installed, it forces me to deal with a virtual assistant, I asked for help to Port number in from my old carrier,...
Resolved! New EPP line activation waiting time
Hi! On November 28 around 19:30 (MT) I ordered two BYOD plans through EPP portal, both with $60 Unlimited CAN-US 100 5G+ plan (along with $5 PAP discount and 24 months $15 bill credit, so $45 each line for two years). Both lines are opted for eSIM. I...
Shady scamming practice
Nov 29: order placed for 2 lines for Telus mobility, with sim card and phone. Was told plan fee starts when lines get ported overDec 2: received sim cards and ported 2 lines overDec 5: received first bill for service from Dec 2 to Jan 1, AND prorated...
myTELUS App displaying incorrect billing info
I opened the mytelus app to pay my internet bill, and the app is showing last month's billing info, not the current bill I have to pay, and the info is cut off. I tried all the suggested fixes. when I click "pay bill" the bill is $0.00. I need to pay...
