Hello, I am having issues with stream+ ever since I first got it. I had signed up for stream+ on sept11, and successfully activated netflix but had issues with disney & prime. I spoke to telus support 3 separate times, they figured out disney and was...
I have been a Telus business customer since 1997, managing 10 lines, 2 watches, and Business Connect services. You would think that kind of loyalty would count for something, but my recent experience has been so frustrating that I am seriously recons...
I recently upgraded my phone, and the promotional plan includes 24 months of Disney Plus. However, there doesn't appear to be any information on this in any documents that I received. I selected that plan, in part because of this feature. How do I ac...
I'm previous from Filo and recently switched to Telus but still with the original Filo number. After plug in the sim card from Telus, I could not get messages anymore and it also failed to update my number from the iphone. It is saying "MMS messaging...
I reached the end of my 2 year bring it back (BIB) agreement and was not pleased with the Telus renewal options so I switched to Bell. I tried to return my phone to a store before the agreement expiry date and they said I had to get a return label on...
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
I activated Stream+ Premium November 26 and wasn;t able to activate Disney+ and Amazon until I spent almost 4 hours on the phone with customer support. I have still not been able to activate Telus Films & Series as it errors out everytime whether on ...
I recently received a text with an exclusive loyalty offer that offered to waive my existing device balance if I upgraded my device … then when I went my local store Telus refused to honour the offer. Anyone else have this issue? My suggestion would ...
Since Black Friday, I have not been able to chat. It tells me to check the business hours, but that says chat is available 24/7. I need to chat with an agent and it just keeps telling me they're closed.
I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on their end. i would like to resolve this asap.
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