Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
775 PostsLatest topics in Mobility
Useless customer service
I placed an order on Nov 29 for 2 new iPhone 16 Pros. There has been no movement on the order and I got a call on last Saturday and they left a voicemail saying there were some details that they needed before my order could be completed. I called bac...
Price Match
I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on their end. i would like to resolve this asap.
Order cancelled by agent that I don't want cancelled!!
Ordered an iPhone 16 on Dec 1st. Expected to ship Dec 6th. No update on my order since then. Agent called me two hours ago today to verify my identity and kept insisting he needed a "POE" with my maiden name on it since the order was placed under my ...
Telus Flagged My Account as Fraudulent-Endless Loops with Customer Service
Hi everyone, I’m losing my mind over this and wondering if anyone else has experienced something similar. Here’s what happened: About a week and a half, I switched from a corporate account to a personal account for my iPhone 15 and ported my number o...
Is the website flakier than normal right now?
I recently changed my plan and my call control was taken off. I've added it back but when I try to look at my call log or add to the 'accepted list' I get nothing. Tried a different browser, same thing. Logged in from my phone and I don't even see a ...
30 Year Customer — Complaint
I have been a Telus business customer since 1997, managing 10 lines, 2 watches, and Business Connect services. You would think that kind of loyalty would count for something, but my recent experience has been so frustrating that I am seriously recons...
Return Phone issues
I have been communicating with Telus by phone, text, and i person for the last month, trying to return a Bring it Back phone. After considering Telus' renewal options, we decided to switch to another carrier and return our phone after the 24 month pe...
Why is chat always closed?
Since Black Friday, I have not been able to chat. It tells me to check the business hours, but that says chat is available 24/7. I need to chat with an agent and it just keeps telling me they're closed.
Horrible Telus Webstore Call
I just called the Telus webstore on December 9, 2024 and proceed to be on hold for two hours, which isnt a big deal i get they are busy however when I FINALLY get a hold of someone all I hear on the other end is either someone having sex or watching ...
Link Pixel watch with different phone number under the same family plan
Hi, As part of the black Friday deal I got 4 lines and 2 pixel watches. When I check my Telus app, I found one of the watch has been linked with the wrong number in my family account. I am wondering if I will need to contact Telus to make the switch ...
