Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

771 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1235 Posts

Latest topics in Mobility

Dropping and horrible reception

I am having SO MANY issues, that I have never had before, with Telus reception. Everywhere, not just in my housei can't even think of answering my phone in my house, whereas before I could no question. I try outside, and it cut in and out. Everyday, ...

AliciaT by Neighbour
  • 48 Views
  • 2 replies
  • 0 kudos

Group texts not working

Samsung S10. Group texts not working, then later in the day it started working again. Exactly same issue with my wife's S10 phone. This happened on Monday, July 15 and again today. Individual texting worked fine.

Timp by Neighbour
  • 18 Views
  • 1 replies
  • 0 kudos

Mobile prepaid top up

Hi,I have set up my daughters pre paid account for an auto top up through a Credit Card. I was surprised to find that Telus has charged my card 11 times for the minimum top up amount over 2 days. But the balance is $0 and she cannot make any phone ca...

bghosh29 by Neighbour
  • 507 Views
  • 4 replies
  • 0 kudos

Price increase

The price of my service increased without a notice. When I contacted Telus they tell me the increase was sent on a bill a few months ago on page 11 of 12. The increase was for 3G service on a phone I have they said. When I gave them the info on the p...

Mirmir1 by Neighbour
  • 33 Views
  • 0 replies
  • 0 kudos

Resolved! Cost of texts

5+ Unlimited US, Canada, Mexico. Plan says unlimited talk, text in the US. In a subset of plan details it says texts are $.60/per. So the “cost” of texts is not part of the “special price”! It seems a little underhanded buyer Beware

Customer Service Review

Hi, I'm not much for telemarketers but I just had a really good service call with a Telus employee and I would like to write a positive review for them. Where would I do this?

Convert prepaid to other plan

I got a prepaid talk and text 100 for a special project while I'm abroad. Turns out, prepaid does not work while traveling. I need urgent access to the voicemal and would like to use voice and text under this number. Is there a way to convert the pre...

monttoro by Friendly Neighbour
  • 37 Views
  • 1 replies
  • 0 kudos

Access to mailbox from abroad with talk & text

Hi, for a project, I got a separate talk and text 100 prepaid sim card. The website and the sales clerk said it works internationally, but this is not the case (it can only receive talk and text from abroad). I'm traveling right now (I'm in Europe) a...

monttoro by Friendly Neighbour
  • 78 Views
  • 3 replies
  • 0 kudos

Long Distance Calls over Facebook Messenger

I was under the impression that phone calls made using Facebook Messenger are not charged long distance fees. I called a relative in the US using this format and was charged LD fees?!! Could someone clarify this for me?

skilandv by Neighbour
  • 102 Views
  • 3 replies
  • 0 kudos
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