Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

711 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

775 Posts

Latest topics in Mobility

Change sim card

Hello there, I can't seem to be able to change my sim card. I am on my account and I clicked plan and devices. I don't see anywhere that I can change my sim card. These are the options that I have below. Device & Plan SummaryChange Plan & Add-OnsChan...

pinny by Just Moved In
  • 20 Views
  • 0 replies
  • 0 kudos

How to diagnose bad wifi calling quality?

My house is a farraday cage, and I *have* to use wifi calling. It's not great. Sometimes I get robot-voice, underwater-voice, and really bad audio dropouts -- like I'm hearing every third word. We have have gigabit fibre, and the call quality issues ...

dsjstc by Friendly Neighbour
  • 56 Views
  • 1 replies
  • 0 kudos

Terrible Customer Service and billing errors

Made the mistake of signing up for home and mobile services with Telus after speaking to a door to door Telus representative. Some family members also signed up at the time for home services. We were told our $70 connection fee would be waived and th...

madivan7 by Neighbour
  • 108 Views
  • 1 replies
  • 0 kudos

Telus/Koodo Free Perks

The customers get free perks in Koodo. Telus should start offering those perks as well. Lot of people are with Rogers for their network coverage as they have less dead spots. Rogers subbrand Fido offers 5 hours of unlimited data in a month. If Koodo ...

Telus misrepresented just about everything

I was enticed to leave my Service Provider and join Telus expecting a better experience. I ended up paying an additional $1800 for 5 new iPhones which are inferior to the ones I had. I’m paying an additional $100 per month for a much worse service. I...

Marz by Neighbour
  • 1602 Views
  • 2 replies
  • 0 kudos

Worst Customer Service Ever

I only moved to TELUS recently again due to loyalty as I used to work for TELUS.Though comparing Virgin Mobile (Bell) vs. TELUS Customer service = WORST EVER. The agents are not only incompetent, and I agree with the previous posts people are writing...

qwervey by Neighbour
  • 449 Views
  • 5 replies
  • 0 kudos
Friendliest neighbours
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