Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

843 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1032 Posts

Latest topics in Mobility

Mexico roam like home doesn't work

I paid top dollar to have cell and data services in Mexico. O followed instructions and activated the service however I rarely had a working service. I could make some calls but no data coverage. I could make texts but no Web access. Thinking it was ...

How do I delete a spam voicemail???

I keep getting a spam voicemail from a Saskatchewan phone number claiming to be Telus. The spam 'hijacks' the screen on my Telus ZTE Cymbal 2 flip phone and forces you to select and play the voicemail. And it won't allow you to delete it. What is the...

No notification sounds while on Data

On my Samsung S20 I receive notifications including the "ding" while on WiFi but no "ding" when away from home and on Cellular data. I can access my Eufy Security Cameras while on cellular data and notifications are sent but no sound or vibration whe...

Thomas3 by Neighbour
  • 51 Views
  • 1 replies
  • 0 kudos

Roaming in Mexico

No cellular service while roaming in Mexico recently updated plan to unlimited Can-Us-Mex, trying to get assistance but everything ends on a call back when I can’t even use my phone, tried resetting my network, connecting manually to it etc etc and n...

No accounts linked

Hi I am abroad and have been with Telus for more than 2 years. I was trying to go on my app to pay my bill but the app shows that no account is linked. The app was working fine for more than 2 years. When I try to link the account it says that the ac...

Hb2 by Neighbour
  • 136 Views
  • 3 replies
  • 0 kudos

I own my iPhone; overcharged for plan

I just spent useless time with Telus loyalty. We, as a family have been customers for over 30 years (mobility, Pik, internet, security). We spend so much per month. I purchased my own iPhone at Apple but my mobility plan with Telus is the highest in ...

AMB55 by Neighbour
  • 61 Views
  • 1 replies
  • 0 kudos

Roaming in Mexico doesn't work

Same as many other customers, my roaming in Mexico doesn't work, I'm paying way too much for a plan that supposed to work in my travel to Mexico and I have to connect to a WiFi all the time because roaming doesn't work, I tried to restart the phone m...

Return Phone issues

I have been communicating with Telus by phone, text, and i person for the last month, trying to return a Bring it Back phone. After considering Telus' renewal options, we decided to switch to another carrier and return our phone after the 24 month pe...

Gerryt by Helpful Neighbour
  • 788 Views
  • 8 replies
  • 0 kudos

Avoiding Unexpected Charges on Prepaid Plans

Hi everyone, I’m currently on a Telus prepaid plan (Talk and Text 100) and want to make sure I don’t get hit with any unexpected charges. Specifically:If my account balance is $0, will Telus prevent me from making or receiving calls to avoid overage ...

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