Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

772 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

887 Posts

Latest topics in Mobility

Stream+ Prime account

Hello, I am having issues with stream+ ever since I first got it. I had signed up for stream+ on sept11, and successfully activated netflix but had issues with disney & prime. I spoke to telus support 3 separate times, they figured out disney and was...

angie3 by Neighbour
  • 690 Views
  • 11 replies
  • 0 kudos

30 Year Customer — Complaint

I have been a Telus business customer since 1997, managing 10 lines, 2 watches, and Business Connect services. You would think that kind of loyalty would count for something, but my recent experience has been so frustrating that I am seriously recons...

DanRad by Just Moved In
  • 2 Views
  • 0 replies
  • 0 kudos

Disney Plus 24 month promo. No code?

I recently upgraded my phone, and the promotional plan includes 24 months of Disney Plus. However, there doesn't appear to be any information on this in any documents that I received. I selected that plan, in part because of this feature. How do I ac...

Could not receive messages after switch to Telus

I'm previous from Filo and recently switched to Telus but still with the original Filo number. After plug in the sim card from Telus, I could not get messages anymore and it also failed to update my number from the iphone. It is saying "MMS messaging...

libenwei by Neighbour
  • 146 Views
  • 2 replies
  • 1 kudos

Returning Bring it back phone

I reached the end of my 2 year bring it back (BIB) agreement and was not pleased with the Telus renewal options so I switched to Bell. I tried to return my phone to a store before the agreement expiry date and they said I had to get a return label on...

Gerryt by Neighbour
  • 208 Views
  • 6 replies
  • 0 kudos

Stream+ Activation Error

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...

Cwg23 by Neighbour
  • 5870 Views
  • 79 replies
  • 0 kudos

Stream+ Premium TELUS Films & Series Activiation

I activated Stream+ Premium November 26 and wasn;t able to activate Disney+ and Amazon until I spent almost 4 hours on the phone with customer support. I have still not been able to activate Telus Films & Series as it errors out everytime whether on ...

Siegs13 by Neighbour
  • 14 Views
  • 0 replies
  • 0 kudos

Telus Refuses to Honour Loyalty Offer?

I recently received a text with an exclusive loyalty offer that offered to waive my existing device balance if I upgraded my device … then when I went my local store Telus refused to honour the offer. Anyone else have this issue? My suggestion would ...

Edwin by Neighbour
  • 228 Views
  • 3 replies
  • 0 kudos

Why is chat always closed?

Since Black Friday, I have not been able to chat. It tells me to check the business hours, but that says chat is available 24/7. I need to chat with an agent and it just keeps telling me they're closed.

anaorgan by Just Moved In
  • 13 Views
  • 0 replies
  • 1 kudos

Price Match

I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on their end. i would like to resolve this asap.

Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.