Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

775 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

893 Posts

Latest topics in Mobility

Useless customer service

I placed an order on Nov 29 for 2 new iPhone 16 Pros. There has been no movement on the order and I got a call on last Saturday and they left a voicemail saying there were some details that they needed before my order could be completed. I called bac...

TrevorJ by Neighbour
  • 41 Views
  • 2 replies
  • 0 kudos

Price Match

I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on their end. i would like to resolve this asap.

Elinikki by Neighbour
  • 126 Views
  • 5 replies
  • 0 kudos

Is the website flakier than normal right now?

I recently changed my plan and my call control was taken off. I've added it back but when I try to look at my call log or add to the 'accepted list' I get nothing. Tried a different browser, same thing. Logged in from my phone and I don't even see a ...

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30 Year Customer — Complaint

I have been a Telus business customer since 1997, managing 10 lines, 2 watches, and Business Connect services. You would think that kind of loyalty would count for something, but my recent experience has been so frustrating that I am seriously recons...

DanRad by Neighbour
  • 91 Views
  • 3 replies
  • 0 kudos

Return Phone issues

I have been communicating with Telus by phone, text, and i person for the last month, trying to return a Bring it Back phone. After considering Telus' renewal options, we decided to switch to another carrier and return our phone after the 24 month pe...

Gerryt by Friendly Neighbour
  • 38 Views
  • 5 replies
  • 0 kudos

Why is chat always closed?

Since Black Friday, I have not been able to chat. It tells me to check the business hours, but that says chat is available 24/7. I need to chat with an agent and it just keeps telling me they're closed.

Horrible Telus Webstore Call

I just called the Telus webstore on December 9, 2024 and proceed to be on hold for two hours, which isnt a big deal i get they are busy however when I FINALLY get a hold of someone all I hear on the other end is either someone having sex or watching ...

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