Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

710 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

773 Posts

Latest topics in Mobility

Telus misrepresented just about everything

I was enticed to leave my Service Provider and join Telus expecting a better experience. I ended up paying an additional $1800 for 5 new iPhones which are inferior to the ones I had. I’m paying an additional $100 per month for a much worse service. I...

Marz by Neighbour
  • 1568 Views
  • 2 replies
  • 0 kudos

Worst Customer Service Ever

I only moved to TELUS recently again due to loyalty as I used to work for TELUS.Though comparing Virgin Mobile (Bell) vs. TELUS Customer service = WORST EVER. The agents are not only incompetent, and I agree with the previous posts people are writing...

qwervey by Neighbour
  • 403 Views
  • 5 replies
  • 0 kudos

How to diagnose bad wifi calling quality?

My house is a farraday cage, and I *have* to use wifi calling. It's not great. Sometimes I get robot-voice, underwater-voice, and really bad audio dropouts -- like I'm hearing every third word. We have have gigabit fibre, and the call quality issues ...

dsjstc by Friendly Neighbour
  • 30 Views
  • 0 replies
  • 0 kudos

Bring it back program is a joke

I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged me for the phone. I called Telus and asked if I cou...

Farmer1976 by Friendly Neighbour
  • 8135 Views
  • 19 replies
  • 4 kudos

Terrible Customer Service and billing errors

Made the mistake of signing up for home and mobile services with Telus after speaking to a door to door Telus representative. Some family members also signed up at the time for home services. We were told our $70 connection fee would be waived and th...

Add a smartwatch Plan with separate number

Do I need to talk with Telus to setup a smartwatch plan? I want the watch to not have my number, but it's own number. I can't find anything on the web or the app to add it (unless I buy a new watch through telus).

Ellester by Neighbour
  • 105 Views
  • 4 replies
  • 0 kudos

Dishonest /Network Issues/ Dropped Calls

I had this whole situation typed up and ready to post and guess what … the internet glitched and it’s all gone .The short version is that over the last 6 months the Telus service has been horrible , I have called to complain multiple times with no ef...

Sreslyn by Neighbour
  • 1569 Views
  • 2 replies
  • 0 kudos
Friendliest neighbours
Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.