Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

758 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1193 Posts

Latest topics in Mobility

Worst customer service.

After being a Telus customer since the late 90’s I have to say this is the worst customer service ever. Over 2 hours to get a replacement Apple Watch activated. Numerous arguments with the agents (yes multiple agents), being told what I wanted wasn’t...

TBone81 by Just Moved In
  • 34 Views
  • 1 replies
  • 1 kudos

DO NOT CHOOSE THIS COMPANY

This company is too big and redirects you too many times and to call centres! Please don’t choose this company, they don’t care about you! And they outsource to save and make more money! This company is the devil!

J-P by Friendly Neighbour
  • 20 Views
  • 0 replies
  • 0 kudos

Billing issues after account closed

I have closed my mobility services with Telus in January of this year (2024) due to moving to other country. I called the customer service. Was redirected to the billing department. I’ve paid all the outstanding balance and was told everything was ok...

Dropped calls in GTA and outside of GTa

Does anyone else experienced non stopped drop calls with Telus network? For the past two years my wife and I are not able to connect any calls and if they do connect they drop off. Wondering if anyone else in the GTA is experiencing this?

cralph by Just Moved In
  • 58 Views
  • 1 replies
  • 0 kudos

Resolved! MMS forwarding

Hi, I’m a vintage phone enthusiast and basically put my smartphone in a drawer as much as I can. When my sim is in an older device, I can usually get call/text/data with my plan - but not always mms. When I get an mms message to one of these devices,...

Bring it back program is a joke

I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged me for the phone. I called Telus and asked if I cou...

Playback Error - Decoder Failed

Using an adroid tablet when in the Telus TV+ app and click on any recordings I get "Playback Error - Video playback unavailable, error TVPE-99999. Decorder Failed: c2.android.avc.decoder". I also get this error when I go into Guide and select a chann...

VP84 by Neighbour
  • 152 Views
  • 3 replies
  • 0 kudos

Stop getting alerts when travelling to other countires

Hi, I travel between Canada and the US every day for work and am constantly getting messages like “welcome back to Canada!” etc. Hoping for a way to turn off text messages from Telus each time I change countries, without just blocking the number (I s...

DylanH by Just Moved In
  • 106 Views
  • 2 replies
  • 0 kudos
Friendliest neighbours
Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.