Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

721 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

801 Posts

Latest topics in Mobility

Stream+ Activation Error

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...

Cwg23 by Neighbour
  • 620 Views
  • 13 replies
  • 0 kudos

Data speed issues - coverage in general

We have a good-sized business account with Telus - 250+ lines spread across Ontario. We have noticed over the last year or so a major decrease in network speeds. We can have staff in major centres (Toronto, Mississauga, London, Hamilton, Barrie) with...

Data Usage Issues

Just ported over 4 lines from Rogers and I'm having issues with how the shared data is displayed. 3 Lines are showing as shared data with the 4th line showing on its own and not sharing for some reason. Had an issue yesterday where it showed reduced ...

zirxa by Neighbour
  • 69 Views
  • 2 replies
  • 0 kudos

poor cell service in the Westlake Subdivision Red Deer

I have complained several times about the poor cell service in the West lake Subdivision through the mobility app with no reply or communication from TELUS. Every one that has TELUS as a provider in this neighborhood has complained to no avail. Is th...

Booker by Helpful Neighbour
  • 106 Views
  • 6 replies
  • 0 kudos

Telus doesn't want Money, I guess

Want to put Money on my Telus Prepaid account. Went to store and was told they were short staffed so would have to wait at least 1.5 hours, if not more! Tried online (as I used to do), and says services are not working. This has been the case for at ...

HM by Neighbour
  • 66 Views
  • 2 replies
  • 0 kudos

Used Up All High Speed Data

I received a text message this morning saying I had "used up all of your high speed data". We have two devices each of 200Gb data. This was less than 24 hours into my new data/billing month. Obviously there is no way I used 200Gb in 24 hours, over 1 ...

Telus Privilege not working

Telus Privilege is not working. I keep getting error message that Telus is currently experiencing technical difficulties. Which is not true since i know other users have access. I called call center and no one is know what solution is. Anyone have an...

Bacho by Neighbour
  • 127 Views
  • 7 replies
  • 0 kudos

Why does TELUS keep billing incorrectly.

I had to call in last month for the same issue and go through an hour on the phone with monkeys (yes literal monkeys) screaming in the background of the support rep I got, just to get this fixed. Now once again, my bill came out, I paid it, and just ...

Elochai by Organizer
  • 77 Views
  • 2 replies
  • 0 kudos
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