Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
769 PostsLatest topics in Mobility
Price Match
I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on their end. i would like to resolve this asap.
Stuck in a loop trying to port in, please help
I purchased a Telus prepaid, registered the account and logged in, I have a temporary telephone number. I dial 611 with my new telus sim installed, it forces me to deal with a virtual assistant, I asked for help to Port number in from my old carrier,...
Sale scam technique?
Got a call from Telus. Talked to a Philippines female agent by the name Jess of Activation Team. She said Telus has a promotion now. A Mobility plan for 3 countries Canada-USA-Mexico plan with unlimited calling to and from 3 countries, 200 GB data fo...
Resolved! New EPP line activation waiting time
Hi! On November 28 around 19:30 (MT) I ordered two BYOD plans through EPP portal, both with $60 Unlimited CAN-US 100 5G+ plan (along with $5 PAP discount and 24 months $15 bill credit, so $45 each line for two years). Both lines are opted for eSIM. I...
Shady scamming practice
Nov 29: order placed for 2 lines for Telus mobility, with sim card and phone. Was told plan fee starts when lines get ported overDec 2: received sim cards and ported 2 lines overDec 5: received first bill for service from Dec 2 to Jan 1, AND prorated...
myTELUS App displaying incorrect billing info
I opened the mytelus app to pay my internet bill, and the app is showing last month's billing info, not the current bill I have to pay, and the info is cut off. I tried all the suggested fixes. when I click "pay bill" the bill is $0.00. I need to pay...
Webstore @telus and UPS failure
I ordered a ZFold6 512GB because my old phone S22 Ultra was always disconnecting from the Telus network (I tried a SIM and eSim and nothing we working). So I ordered my phone on the webstore. Telus sent it but UPS was late by 3 and half hours so I wa...
Black Friday order is not processed
I ordered a mobility plan with eSIM during black Friday and it is still not processed. I really want to get it before next Monday due to some personal issue.I am asking here as I I were not able to call in (always need to wait) and there is no online...
UPS Lost Phone During Delivery
I order the new Iphone 16 on December 8th. It was supposed to be delivered on December 12, but since I wasn't home, UPS did left a notice saying I could pick up next day at an access point. I went to the access point next day and they said the packag...
It looks like I got scammed by sale person to get into 36 month contract
On November 18, 2024, a Telus salesperson knocked on my door and convinced me to sign a deal. He promised three phone lines with 150GB of data, unlimited USA/Canada talk, and Smart Home Security (36-month contract) for only $125 per month. It sounded...
