Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

733 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1154 Posts

Latest topics in Mobility

Mobility Online Order

Hello, I placed an online order for a new phone and a change to my current plan. I completed the transaction and got the webpage that says that I successfully completed the order and that I will receive a confirmation email shortly.I never received t...

Joey_79 by Just Moved In
  • 98 Views
  • 2 replies
  • 0 kudos

Resolved! Great call experience

Mehrshad from internet loyalty dept is the best agent to talk to. He definetly must a have raise in his salary. I can sense that he knows his job so well and tools to use to help me as quick as possible. Talks very calm and understands my situation. ...

Nomnom by Friendly Neighbour
  • 122 Views
  • 2 replies
  • 2 kudos

Online upgrade issue?

I bought a phone upgrade and I’ve only got a few weeks left to return my old phone before being billed like $450 for the “not” bringing it back fee… never got any confirmation. This is my second time trying to order the upgrade. Everything goes throu...

TheCake by Just Moved In
  • 32 Views
  • 0 replies
  • 0 kudos

Telus no longer Blacklists Stole Phone IMEI numbers

So kids phone got stolen today at knifepoint and multiple attempts to contact Telus to report the phone as stolen has resulted in nothing but them tying to sell me an Avanti service for $8 to protect the account. This is completely unacceptable at th...

Willpoz by Just Moved In
  • 93 Views
  • 4 replies
  • 0 kudos

Tried of slow data connection

This service is so annoying, I’m ready to go back to Roger’s. I’ve called multiple times about how slow the connection is. Can make calls and send txt no problem. But then Google or Spotify won’t even load. Multiple speed tests 1-5mbps. Unbelievable ...

BigEasy by Neighbour
  • 92 Views
  • 5 replies
  • 0 kudos

Resolved! Data Block was $0 now it's $5/month ?

Hello, I have a basic talk and text legacy plan (no data) that I obtained through an Employee Purchase Plan through my employee association. I signed up in December of 2011, for a 3 year contract that included a device. The contract has long since ex...

Matt1 by Organizer
  • 88 Views
  • 3 replies
  • 0 kudos

Better Chat Representation

Chat started with ChristelHi! Thanks for contacting TELUS Business Chat Support, My name is Ellie. How may I help you?Christel 12:19 Hi, we recently received a cheque Invoice #327XXXXXCan you confirm that this is an invoice for (our company)? I'm ass...

Why can't Telus ever get a bill correct?

Just spent an hour on the phone with overseas and had to call back because what we talked about of course wasn't done correctly, Why does this happen so often? Is it lack of training? Wondering if others have the same issues. Would love to talk to a ...

IsaacW by Just Moved In
  • 84 Views
  • 1 replies
  • 1 kudos
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