Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

704 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1082 Posts

Latest topics in Mobility

Scammers Or Legit

I was perusing Reddit. A reply was made by ?Telus staff, to email [email protected]. I sent a benign email with a question.Reply. Will get back in 3-4 hours but text this number (855) 645-3159 is quick for replies.This Telus? A scammer? Anyone else se...

Mam by Friendly Neighbour
  • 38 Views
  • 1 replies
  • 0 kudos

Resolved! 5G

Does anyone have this issue ? When you are supposed to be in a 5G area you get 5G plus then it returns to LTE never just 5G, the plus area is small but when in a 5G area it should stay on 5G not LTE. Occasionally if you surf the internet.it will flas...

nash211 by Coach
  • 901 Views
  • 6 replies
  • 0 kudos

Checking for scam

My wife got a call and I answered it for her and chatted to a telus guy Deepak. She thinks she might have reached out to telus for security or something.Offered for 4 lines 34 bucks with i think unlimited canada wide with 30gb each.And just under or ...

Trarki by Just Moved In
  • 185 Views
  • 1 replies
  • 0 kudos

Poor Condo service

I live in a condo on the water near the US border and we only receive US providers for cell service inside our condo. The only service we can get from Telus is in the hallway or in the lobby. The Telus’s wifi acts weird and disconnects when the Telus...

Pfs67 by Just Moved In
  • 129 Views
  • 1 replies
  • 0 kudos

Super Slow and unreliable LTE & 5G

Switched to Telus from Rogers a few months ago and am on their business 5G account. Switched cause of the deal I got, but have been finding the LTE/5G to be horrible. I'm in Richmond, but go to Vancouver, Burnaby, Surrey and Coquitlam often. In every...

TKO604 by Just Moved In
  • 98 Views
  • 2 replies
  • 0 kudos

Store policy

Visited a recent store location before entering the store I was asked for ID. My concern is that there was a google nest at the front door possibly recording my ID etc. Without fully agreeing to it because I had no choice. I believe there is a better...

AndySil by Just Moved In
  • 72 Views
  • 1 replies
  • 0 kudos

Regularly loosing phone connection

Hello, I live in St-Lazare, Quebec. For the past week or so, when I call someone on my phone, the connection just dies within 5 mins and I need to call the person back again. After a few callback to the same person, it seems ok for longer. This is a ...

Steffan by Just Moved In
  • 108 Views
  • 3 replies
  • 0 kudos

Resolved! Connection fee

I tried to get two new phones on line and ended up going to the Telus store for them. Got bill and was charged a connection fee plus an extended warranty fee for both phones which was not mentioned at all. Service rep on line was able to cancel said ...

Br99 by Neighbour
  • 209 Views
  • 4 replies
  • 0 kudos

New Customer / Ready to go back to Shaw

We recently signed up with business mobility. We spoke to a rep on Dec 6 , we were told as soon as we receive the sim cards we can begin using right away. We made arrangements to change our numbers over and around 2weeks later we received our SIM car...

AJPye by Just Moved In
  • 98 Views
  • 1 replies
  • 0 kudos
Friendliest neighbours
Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.