Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

739 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1165 Posts

Latest topics in Mobility

One UI 6.1 for the Galaxy S21 Series

Hello, I wonder when the Telus Galaxy S21 Series will receive One UI 6.1......a little bit back, a Samsung Korea Moderator said that they will get 6.1 in early May, same time as the S22 Series, I would like some further information and confirmation

What happened to customer service?

I had to speak with five people today to get an answer about upgrading my phone. The agents I first spoke with did not listen to my issue and did not know how to solve it. One agent completely ignored why I was calling and proceeded to "mansplain" th...

Easy roaming extra charges

I was on vacation out of Canada with data turned off for primary TELUS number (I have used other travel sim).However,they charge me for 4 days in roaming even the data was turned off. When I call to complain ,customer support told me that if I don't ...

Service Consistency

Is anyone else experiencing issues with SMS, having to retry sending text messages? Or issues getting phone calls? My location is in Eastern Ontario, so curious if there are issues.

S20 Ultra - 5G issues (Port from Rogers).

Hello,Today i ported my number from Rogers (5G service) to Telus (5G service) using S20 Ultra device (SM-SG988W).5G worked perfectly fine on Rogers.To my surprise i was advised from Telus support (Live chat) that, there is a 'known' issue for Samsung...

MrGUD by Organizer
  • 29 replies
  • 0 kudos

Bring it back

I received a message at the anniversary date that i had to return my iPhone 13 or be charged 390. I returned it on Jan 12th. Before the dead line. Phone is in perfect condition....and telus has charged me 390 regardless. And charged me 60 dollars for...

Ksang77 by Just Moved In
  • 3 replies
  • 0 kudos

4g/5g mobile data stopped working on all devices.

Two days ago, all phones and tablets on my account (5 devices) stopped being able to use mobile data when connected to 4g or 5g network. I've had to go into all settings and switch to 3g. Is this happening to anyone else? When will this be fixed?

Mars by Just Moved In
  • 7 replies
  • 0 kudos

International Wifi Calling

I cannot find out if Telus charges for international wifi calling. Can anyone tell me? My data roaming is off and my wifi calling is on. Thanks

rbend by Just Moved In
  • 1 replies
  • 0 kudos
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