Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

776 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

901 Posts

Latest topics in Mobility

Wifi calling suddenly stopped working

The wifi calling feature just stopped working at some point today. We have next to no cell reception at home so we rely on wifi calling completely. It was working fine at 9:00 am but I noticed at 3:00 pm I was unable to make any calls. I have done an...

Brandywc by Just Moved In
  • 169 Views
  • 10 replies
  • 1 kudos

Promised price on the phone is different than my bill

I was on the phone during November with a telus representative and was told that they would match my fido family plan of 30 dollars a month for 4 phones while also adding unlimited data. I was also told they would give me extra credit to pay off 2 ph...

Genos by Neighbour
  • 16 Views
  • 0 replies
  • 0 kudos

Wifi calling not working

Hey, Doing this on behalf of my bf cause his account won't link but we live out in the wood and need wifi calling other wise we have no way to contact anyone. It was working fine then at some point today Dec 12 it stopped working and he tried all the...

Sam6 by Just Moved In
  • 60 Views
  • 2 replies
  • 0 kudos

Resolved! Is the website flakier than normal right now?

I recently changed my plan and my call control was taken off. I've added it back but when I try to look at my call log or add to the 'accepted list' I get nothing. Tried a different browser, same thing. Logged in from my phone and I don't even see a ...

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Price Match

I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on their end. i would like to resolve this asap.

Elinikki by Neighbour
  • 198 Views
  • 6 replies
  • 0 kudos

Price Match - What’s going on???

I went to a Telus store a week before Black Friday because my bring back device was due and asked the employee if I could get a price match if Telus had better deals on Black Friday.The employee said yes and gave me a paper with 2 QR codes on it. One...

Slum by Just Moved In
  • 16 Views
  • 0 replies
  • 0 kudos

Stream+ Activation Error

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...

Cwg23 by Neighbour
  • 6430 Views
  • 88 replies
  • 0 kudos

Price Match request not processed

Phones purchased with Bring it Back on Nov 28 @ $17 a month @ Telus store. Black Friday price changed Nov 29 to $10. Submitted price match requests same day ( 2 phones ) and received text the requests would be processed in 15 days. No response or ack...

52 by Neighbour
  • 75 Views
  • 3 replies
  • 0 kudos

Scam or bad representative?

I’ve been getting calls on my cell phone from someone claiming to be from Telus Mobility despite me asking not to be called for sales/marketing purposes. The calls always come when I am busy at work. I happened to be home today so when I got the call...

SDBond by Just Moved In
  • 53 Views
  • 1 replies
  • 0 kudos
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