Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
763 PostsLatest topics in Mobility
After 2 hours with support...call disconnected, no call back.
Called regarding question on my last bill that was way too high and when finally got to the dept of escalation, they just hung up on me. Ok fine sh...t happens, called back, another dude (with lots construction of noises in the background) made up a ...
Text functions not working
Hi, anybody had any luck resolving text issues recently? I am not having luck with calling support and the one time I connected with a representative who seemed like he could help, the call disconnected and I never got the promised callback in case o...
Account showing bill due even though we just paid
Last month we got our first bill which was way more than promised. After spending more than hour with 3 different people, it was supposedly corrected. The issue was that at the time of signing the deal a discount was promised, but it was not applied ...
I am scammed by telus store and phone support knows nothing!
I called store on 610 6th St Unit K9, New Westminster, BC V3L 3C2https://boltwireless.ca/telus-koodo-store-new-westminster-bc/ I am moving my phone from Fido to Telus and was promised $50/month and a Pixel watch. I got charged tax on new pixel phone ...
Cancel EPP
Has anyone had success canceling EPP? I'm paying $65 for 100GB when regular plan is $50 for 200GB. What is the benefit of EPP?? Been on hold for almost an hour. Absolute horrible customer service.
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
Telus Promotion was just a JOKE
Since November 25, my girlfriend and I have been strung along by Telus for an entire week. We visited the Telus store at UBC on Monday to ask about Black Friday deals. The staff recommended what they called "the best deal ever"— which now was a JOKE....
Plan offered not honoured
How do I get in touch with someone about an offer I received that is no longer being honored? The form on the escalation page is unavailable, how convenient.
Price match form
I am a new customer and i bought two plan with iPhone 16 two days ago ,waiting for devices. I called for price match but could not get helped, very poor customer service. My service is not activated yet and i got bill for $420 i am very surprised, if...
failed switch my home phone number to new mobile number
I am following guide "Subscriber phone number change", filled all my information and submit, and got a error message "[FailureReason [code=PV-413, description=numberPortItem.dslActionCode IS REQUIRED, field=numberPortItem.dslActionCode]]". Please adv...
