November
Hello,
Today i ported my number from Rogers (5G service) to Telus (5G service) using S20 Ultra device (SM-SG988W).
5G worked perfectly fine on Rogers.
To my surprise i was advised from Telus support (Live chat) that, there is a 'known' issue for Samsung S20 (FE / Ultra, etc) where devices are not able to connect to 5G network on Telus.
Telus has an active ticket (internal , ticket # 11068113 ) , yet, no solution or update from Samsung/Telus support team about this.
After reading on PublicMobile / Koodoo forums, in these forums appears that there is a lot more discussion about this then on this forum.
Samsung S20 Ultra is supposed to be fully compatible with 5G network? (Please correct me if i am wrong).
I don't feel like spending extra money for new device just because of this, especially when 5G should work on this device.
Is there a way to escalate this with Telus/Samsung , or what would be the best way to look into having this resolved?
I can provide more information / tests / outputs, if needed, for any kind of troubleshooting.
Thanks for your time / help.
November
November
Thanks for responding.
That is the way i see it as well, especially as there was no problem getting 5G service with Rogers using same S20 Ultra Device.
Yet, Telus is blaming Samsung about this and the way i see right now ... Telus is not doing anything in regards to this issue to be addressed? Telus, c mon?
As i mentioned, Koodoo Mobile (Forum), as well as Public Mobile (Forum) is full of complains about this for couple months back (a lot more recently as many people signed up and "upgraded" their plans to 5G which they cannot use).
All these phones are advertised as 5G phones, so, 5G should work without issue.
Please advise.
November
November
Thank you once again for responding and your time.
What would be your recommendation about this? ( I don't feel like spending extra money for a new device due to this issue ), and clearly Telus is not doing anything to address this issue.
Also, i dont find it wise to stay with Telus and pay for 5G service where i cannot use it.
I am looking into FreedomMobile now, their offers, but, not sure how their 5G coverage is (doing some re-search).
Once again, thanks for your time.
November
November
Thanks once again for your time to respond to this issue and provide helpful information.
Problem now is that most of Black Friday Deals (Cyber Monday deals) expired, getting affordable / similar plan from different provider can be tricky. Wish i knew about this issue before i signed up with Telus (As with Rogers everything worked perfectly fine , and the only reason i signed up with Telus was $5 difference = i feel stupid now, as i am wasting my time trying to have Telus look into something they simply don't care about and won't do anything about).
After reading other Koodo and Public Mobile forums i find many other people feel the same, signed up for something that can't be used, even thought devices are 5G compatible and advertised as 5G devices.
I might need to wait until Boxing Day deals to see what will happen.
Thank you again.
As of right now, just hope that somebody from Telus will look into this thread and provide some useful information / progress about ticket that i provided in here.
C'mon Telus? 🙂
Thanks.
Wednesday
Does anyone know if this 5G issue goes beyond S20 Ultra product line? I have an S22 and am experiencing issues.
December
Telus (Moderators/Support), can we get your thoughts / update on this thread, at least to see if there is any hope, or me (and others using S20 series devices) are stuck ?
December
I'll respond to your private message now, thanks.
December
Thank you!
December
Dear, Community Manager
Is there a solution to this problem? I ported from Rogers to Telus like others in this thread. I have reset my network settings, re-seated the SIM card, turn off 5G and turned back on.....I'm southwest Scarborough which has 5G coverage. Any help would be appreciated.
December
Which device are you using?
What i see, there is no resolution, nobody is telling us anything specific about this.
Every time i contact Telus via chat / call, i am being told the same , no update on the ticket.
The way i see it, nothing will be done, in the end, if we want to use 5G service we will need to go back to Rogers or upgrade the phones (even thought these phones are 5G phones).
December
S20 Ultra 5G
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I am still struggling with the same issue , where i find that Rogers network was performing a lot better for me compared to Telus network.
Which App are you using to see the towers? I was using NetMonitor to check the signal/status, etc.
Maybe you have a better App that i can try / test and see if i can get more information in my area.
Thanks
December
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