Trusted answers and information about Mobility devices, services, and solutions from Neighbourhood contributors and the TELUS team.
As your vacation time draws nearer, many of you are likely already daydreaming about your next trip. We put together some tips on travelling with your device to enhance your experience.
Before your trip
It’s best to plan ahead before you travel. First thing to consider is whether you plan to actively use your device while roaming or with WiFi only (where available).
Roaming on your phone would provide a seamless experience as you would use your device in the same manner you would at home. We recommend adding an Easy Roam pass.
For more information about Easy Roam, please click here.
Without a Easy Roam, all incoming and outgoing calls, outgoing text messages, and cellular data usages would be billed on a pay per use basis.
During your trip
Once you arrive at your destination, calling and texting should work immediately. You will be connected to a TELUS roaming partner in that region and may see their name on your device.
If you experience issues connecting to one of our roaming partners, check out this article for some tips.
Call or text from abroad back to Canada
To call or text, dial or type + (press and hold zero), 1, the area code, and then the local phone number (e.g. +1 416 555 5555).
To enable cellular data, an extra step is required. Please go into your device settings, and enable “Data Roaming On.”
How to use your device on WiFi only
When travelling, you don’t necessarily need to use cellular services where WiFi is a sufficient alternative.
To disable cellular services and connect to WiFi only, tap on settings and turn airplane mode ON. Your device will disconnect from all networks.
Next, manually turn WiFi back on. This method will ensure your device connects to WiFi only.
For the rest of your trip, keep airplane mode on until you return home.
Pro tip for those who cannot be disconnected completely, consider the following:
If you keep your device connected to the cellular network, with data roaming turned off, your device will receive all incoming text messages for free, and you can see who is calling you.
Please note pay per use rates apply for any connected incoming/outgoing calls, or when a text message is sent from your device.
For roaming support, call us from your TELUS device by dialling *611 or 1-416-940-5995, it’s a free call.
If you experience issues upon landing, click here for some troubleshooting tips.
Also don't forget charging cables, etc., and possibly an extra battery or external power pak. Also don't forget your earphones - there will be many instances where you will likely find them useful.
If you want a GPS while travelling, there are a number of choices which store maps on your phone, rather than needing a cellular connection to download maps.
Great tips @NFtoBC! 8-)