how do i pay my current device balance online?

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Daren1
Just Moved In

i am able to view my current device balance but can not find an option to make a payment towards it.


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Dogger596
Connector

You cannot do this online. You will need to go into a Telus store. Not sure why you cant do it online and I agree it would be a good idea. Usually most people only want to pay off their device balance to upgrade their phone so probably not much demand for that option.

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WestCoasterBC
Community Power User
Community Power User

Please read the following documentation located here. I recommend installing the My TELUS app it makes managing and paying your bill a breeze.


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Lola
Rockstar

As far as I'm aware, you cannot make a payment toward your device balance online, nor can you pay it off online. There may exist a way to do it that I've never seen, in which case someone else might say. You can call a Telus store and ask. Don't call Telus support, unless you have time to sit on hold into 2019.

Most Helpful
Dogger596
Connector

You cannot do this online. You will need to go into a Telus store. Not sure why you cant do it online and I agree it would be a good idea. Usually most people only want to pay off their device balance to upgrade their phone so probably not much demand for that option.

View solution in original post