Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

737 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

827 Posts

Latest topics in Mobility

Account wide calling

Hello I have a Telus account with me and my grandmother. Her plan has unlimited account wide calling and I have the us/can account. I am wondering when we go into the states from Canada will she be able to call me without being charged since she has ...

TELUS STORE

Not a complaint. I have now twice visited the local TELUS store (Brentwood Mall, Burnaby) for changes to mobility plans. Both times I had prompt, courteous and informed service. The rep obviously knew his stuff and provided good suggestions and helpf...

Kent2 by Advisor
  • 32 Views
  • 1 replies
  • 0 kudos

Bring it back overcharge

I returned my perfectly fine phone to Telus in September via mail. I tracked it and it has been delivered. But now there is a $590 bring it back charge in my account! What is this?

Shiva by Neighbour
  • 79 Views
  • 1 replies
  • 0 kudos

Stream+ Activation Error

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...

Cwg23 by Neighbour
  • 2672 Views
  • 44 replies
  • 0 kudos

CallerID

Is there a way to dial something to turn caller id on for one call when it is normally off on the mobile phone? It is normally off for security reasons.

Customer

I am so pissed! Been on hold now for over 2 hours and 50 mins as I a being transferred to a 3rd department within Telus mobility! Trying to migrate one business account to a personal prepaid account. Waited 15 mins for business customer service who s...

Giving a Customer Rep a Good Review after Call

Hello, I want to give a shoutout to a customer rep Kawal who really helped me out and was patient with me in sorting out my billing and provider transfer back to Telus. I accidentally hung up when he mentioned that I'll be transferred over to a revie...

Stream+ Prime account

Hello, I am having issues with stream+ ever since I first got it. I had signed up for stream+ on sept11, and successfully activated netflix but had issues with disney & prime. I spoke to telus support 3 separate times, they figured out disney and was...

angie3 by Neighbour
  • 361 Views
  • 3 replies
  • 0 kudos

Streaming throttling

Hi, why is there such throttling of streaming from my mobile device? I’m on a 5G+ plan (with a 15 Pro Max phone), but I can barely watch Twitch or YouTube at 720p. Speedtest always shows 200+ Mbps and otherwise the internet is really fast, but what i...

kusius by Friendly Neighbour
  • 5902 Views
  • 33 replies
  • 0 kudos