While checking out, I authorized a credit check but realized the cart had 2 plans when I wanted to buy only 1. When i went back to cart to remove the extra plan, I had to redo the credit check. Since I did 2 credit checks in a row, is there any way T...
I recently moved from Bell to Telus here in Toronto. I have a S24 Ultra and I dont see speeds beyond 300mbps even though I can easily receive 5g+ signal when I move around the city. My plans states its 5g+ (upto 2gbps) Worst of all the Loaded ping ti...
Dear Customer Service Team / Billing Department,I am writing to formally lodge a complaint regarding an unreasonable charge on my recent mobile phone bill. On November 30, I subscribed to your Black Friday promotional plan at a discounted monthly rat...
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...
This is a long one because the situation has gone past frustrating and entered "ludicrously bad service" territory. Where to start? *Ordered a new phone early December online (first mistake, their webstore is AWFUL) *Couldn't order the case I wanted,...
Hello, Can someone from you team contact me please? I keep getting charged for Stream+ Basic every month but I cancelled it back in Oct. The sales rep lied to me and told me that I had to get Stream+ Basic as part of my rate plan which I knew was a l...
Why is Telus blocking access to my account using von which Inhave been using for years with no issues. Telus itself sells von service, this is unethical practice. Thinking of switching. Any advice if Telus can resolve this issue.
Ever since joining Telus a few months ago I have been having trouble with certain apps and websites not accurately getting my location (Toronto, Ontario). Some apps have no problem seeing exactly where I am when I am on mobile network while others se...
Last December 20, 2024 i got a called from a Telus agent, at that time I was with rogers for my mobility plans. My Home security was with telus but my internet and cable was with eastlink.ca, the agent was so pushy and offered me a deal to switch fro...
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