Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

750 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

849 Posts

Latest topics in Mobility

UPS lost my phone

It’s been over a week and currently my tracking information now states that the date will be provided later. I’ve talked to UPS numerous times they just keep telling me it’ll be delivered the next day by the end of the day we’re just getting nowhere....

Magenxxx by Organizer
  • 3288 Views
  • 15 replies
  • 0 kudos

Phone Lost by UPS

I have been a customer of Telus for over 10 years. For the last several years, they have been sending me text offers to upgrade my device. I took a new job that has a phone incentive for employees so decided to upgrade by accepting a text offer. I or...

Can I get some actual support!? EPP customer

I'm losing my mind. I can't get any support from TELUS because the consumer mobility side keeps telling me I need to talk to the Business side, as I just signed up for an EPP plan from Shopify, and the Business side keeps telling me I need to talk to...

eSim

Dear Telus,I am writing to express my frustration with the prolonged delay in transferring my regular SIM to an eSIM. It has been over 15 days since I initiated the request, and despite repeated follow-ups, I keep receiving the same response: "We are...

Dimpal by Neighbour
  • 95 Views
  • 3 replies
  • 0 kudos

Cellular Apple Watch Call Forwarding Charges

I have an iPhone with an unlimited 40 - unlimited nationwide plan, and a cellular Apple Watch with a OneNumber Unlimited Access plan. When I first got this, my understanding was that I could use my watch to place and receive phone calls. But whenever...

UPS delivery

ordered a phone. It's been stuck with UPS for a week. UPS told me they cant deliever it because I am not in the building directory, telus customer support said they couldnt release it so i could at least pick it up from a UPS location. what am i supp...

Help

Your account type does not support online transactions. To continue, please visit your nearest TELUS store.Wtf?

Gggujii by Neighbour
  • 75 Views
  • 1 replies
  • 0 kudos

Change yearly prepaid plan

I'm on the $100/year plan with promotion but I see now the same plan has the same promotion but with 2gb data. I'm trying to get a hold of someone on chat but I can not get a hold of someone. English is not very good so I prefer chat instead of callb...

BarbKW by Neighbour
  • 65 Views
  • 1 replies
  • 0 kudos