Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
876 PostsLatest topics in Mobility
Bring It Back Shipping Label never sent
I recently upgraded my phone 1 month in advance of my 2 year contract ending (which I was fine with as I wanted to get ahead of tariff-inflated pricing).However, all the messaging says that the shipping label to return the old phone would be 1) email...
Resolved! Can-US-Mex-Caribbean Plan
I want to know if I have this plan and I am traveling to St Maarteen am I covered under the Caribbean islands and do I have to enable roaming on my phone?This is the plan I have:5G+ Premium Unlimited Canada-US-Mexico-Caribbean 150Included services150...
Easy Roam Rate Cap - Per Plan or Per Account?
Hi, I received a promotional email from telus about an easy roam rate cap where it limits international roaming to $100 but it didn’t say whether that was per plan/device or per account. Does anyone know? Thanks!
Connection Fee to get a new phone?
On the corporate plan with 2 lines, and was charged for 3 connection fees to get 2 new phones. 1 of the 3 is a mistake (that I had to call in to have removed), but even the other 2 $70 charges - Why is there a connection fee for a plan I've had for 6...
Shipping label
I’m in the most frustrating position at the moment. I’m currently and have been on the bring it back program. Ordered the iPhone 15 pro max online, received, using and went to find out how to return my old device. Never received a shipping label.I vi...
Report to credit bureau?!
I made a payment of $225 on Feb. 13 and Telus reported to the credit bureau that I had a default in February payment! My bank has notified me of this putting a mark on my otherwise excellent credit report!! I can not get thru to any 1-888 Telus help ...
Transferring Carriers
Switched from Bell to Telus yesterday and see that iPhone shows SOS only and I locked my eSIM. Will that matter or should I contact Telus?
Issue with wifi calling on Motorola
Hey guys, Is anyone else keeps gettin dropped off from wifi calling with Telus. I started noticing this from today
Positive Feedback on Telus Customer Service and Ne
@TELUS_Support Feedback:Customer Service Experience:Initially, I was a bit skeptical about switching from Rogers to Telus due to many negative posts about customer service.My actual experience with a Telus customer service representative was excellen...
Overdue Bill
Hi. I have been receiving emails and texts stating that the bill associated with my account is overdue. When I go into my account there is no indication of previous missed bills or any overdue payments.I have downloaded all of my bills and gone throu...
