Stream+ Activation Error

[Cwg23]

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putting in payment information for Stream+ have received the emails for activation but have not been able to link or create account for any of the three streaming services listed above; due to the error message. Not sure what's going on or how to fix this. 

[TELUS_Support]

@Vicente Any changes with this? Is it still stuck?

[Vicente]

Still can't activate the services, except for Netflix.

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[TELUS_Support]

We'll send you a private message to collect some account info to see if we can get any more info - please keep an eye out for it 🙂

[Denamu]

I'm having the activation issue. For over 2 weeks after clicking on the activation email I see a message 'payment in progress' but nothing happens. Nothing has been charged yet, but I can't access any of my services. I've opened a couple of tickets but haven't had a response.

[CW82]

Hi thanks for reaching out. They were able to delete it. I tried to get the $1 promotion for 3 months Stream+ after that but it dissapeared. Must have expired that day.

[Vicente]

I'm having the same issue.

[Siegs13]

Alright everyone, from everything I’ve seen and researched the issue happens if you have home services linked to your mobility account. When the home account is unlinked you can activate your services and then relink the account. As for Stream+ activation you need to relink your home account and then update the app to be able to activate, and even then you need to be on your Telus wifi to activate. Seems overly complicated for what it is and Telus needs to get their $4!7 together as this seems to making a lot of unhappy customers. TTFN. 

[lrddeath]

Stream+ is a home account.  So by that issue anyone who adds stream+ to their mobility will have that issue.  And you can't just get stream+ without another service.  I only had mobility when I added stream+.  But doesn't explain the horrible Telus service why it takes forever for them to figure out how to correct it.

[KaseyB]

I have this issue and don't have a mobility account.

[KaseyB]

Did anyone get a fix for this? Telus has royally screwed me over on this.I called customer support and they couldn't help. I then told them to just cancel the service since it doesn't work. I was told that they can't cancel it for me. I have to do it myself through the (GET THIS) subscriptions page. You know, the one that doesn't work.

So Telus is now going to bill me every month for a service they are failing to provide and I have no way to cancel it. I am effectively paying double for all my streaming serives. How is this even legal? What recourse do I have?

[TELUS_Support]

@KaseyB Yikes. We're going to get the ball rolling for you. We'll send a private message your way to collect your account info. 

[KaseyB]

Still waiting on a response. Can this please be escalated to a manager. I need the service cancelled and the full amount taken from my credit card credited to my account. Mant thanks.

[KaseyB]

Representatives keep initiating a conversation to resolve the issue, but after one message there's no follow up. All I am asking is for my service to be cancelled. This is a very simple request. Please see this is taken care of ASAP.

[lrddeath]

escalate to a manager.  Make sure they take responsibility.  or if need be you can disspute the charges on your credit card.

[Steamplustheft]

KaseyB I had to cancel my credit card. After hours and hours of calls, Telus credited me only after I posted here. Streamplus still shows as active in my online profile, which I can't get rid of.

[messer]

I have the same problem. @TELUS_Support, I already messaged you. I spent 2 hours on the phone with your support last week, and nobody seems to know what's going on.

[KaseyB]

I was told to file a CCTS complaint. Since it's the holidays I'm giving them some leeway due to staff shortages even though they sure as hell were quick to steal my money with a fraudulent service. If I hear nothing by the end of this week I'll file a complaint.

https://www.ccts-cprst.ca/for-consumers/telecom-complaints/complaints-process-explained/

[lufa]

Same issue for me with Prime & Disney+. Please help ASAP.

[TELUS_Support]

Please send us a private message and we'll do our best to help. 

[debbievel]

Hi

For six months I haven’t been to activate my subscription for stream+. I have called and was passed to a number of people.

I got the previous charges reversed but I have been charged for 2 months since.

Please help
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