I couldn't agree more. From being in the Telus neighbourhood and linking these pages I have read them from a customer's perspective and thought "holy geeze this makes no sense if I didn't work for Telus!". Luckily I can easily submit feedback and ask them to change it. However, it's not my decision. I just send in the input and ask them to change it. They are changing the website a lot and continuously. I just find there is a lot of outdated stuff on here too. @Lola you should put an idea in the ideas section!
Regarding the top ups @NFtoBC got it exactly right as usual :p. Telus no longer allows customers to ACTIVATE new accounts that use their balance only for pay per use. That's why the information is still relevant and up there. Our old customers who have never let their accounts become deactivated and have had the same account from the beginning can still enjoy this service. It's only new customers who must adhere to the rules of having a prepaid plan when they activate a new prepaid account. Why? There's a cost to Telus every time an account closes due to inactivity after 90 days. There's a cost for having to hold that number for 90 days in case the customer requests it back. There's a cost for opening a new account that's only going to be used a couple times. There's a lot of costs associated with prepaid accounts. There were also a lot of customers who did not understand how the pay per use features worked and did NOT like them. We had a load of complaints of customers who were not offered plans or did not understand the difference between topping up and plans. So this simplified things so much in the prepaid world.
To my knowledge, you could never top up less than $10. That part has not changed. If you top up, the $6 to $7 is still in your account, and would be available to put towards your next purchase. For instance, adding a $25 top up would allow you to purchase the same $22 + $10 plan and add on again.
Oh okay, now I understand a little better. Thanks for clarifying. Telus allows the old customers to continue using the old system because they have not had their account deactivate due to inactivity for 90 days. It's the same thing as a grandfathered plan or feature on prepaid. Some customers are still using really old prepaid features that we haven't had for years because they have always had money on the account for the feature to renew from the balance from or an active credit card for the feature to renew from. Even though a new prepaid account or even an old prepaid account could not go on telus.com or call in and buy one of these old features because we no longer have them. It's the same thing with the old pay per use from your balance only policy. It's a special feature that had to be active on old accounts. Anyone who had an account deactivated for inactivity and had to create a new account will not have this special code and we have no way to add it for you as it was grandfathered. This way the customers who have always diligently kept their accounts up to date and active will get to keep using them. If you are activating new accounts then Telus has no way to recognize you as a loyal customer because to them you are viewed as a new customer each time you activate a new account.
-After the $22 feature expires you can still use the next 3 days to use the evening and weekend calling feature. After 6pm until 7am or from Friday at 6pm until Monday at 7am you'll have unlimited local calling.
-After any 30 day rateplan has expired you can use any left over balance on your account at a pay per use rate however, you will no longer be paying the .15 per min rate. You will be paying the .50 per min rate. Your balance will be expire if you do not top up the minimum top up of at least $10. If your balance had already expired. You can get that balance BACK within 7 days by topping up again. After the 7 days the balance is lost. You do not need to call in to get the balance back. Even if you top up online or through the automated #123 the balance will be restored.
It sounds like the plan that would be most beneficial to you would be if you saved up enough money to do the $100 plan which is good for 12 months. It includes 400 local mins total and 400 texts total. This way you would not have to constantly worry about balance expiration when you can top up. Of course it would take time to save up but, I think it would be the best option for you.I'm not aware of any company that will allow you to spend $5 a month in prepaid services. Here's the closest things I could find for you:
Extremely similar- Smallest plan is a base plan of $10 for 50 mins, 50 text for 30 days.
They have a very unique system. They have plans and the pay per use system. You can use a credit card or the prepaid cards but, the minimum top up is $15. You get money back or features back based on how much you top.
Has pay per use rates and prepaid plans. Starting at $15 top ups.
Also have a $25 activation fee
Has pay per use rates and pay per day rates however you have to pay a monthly access fee to use them. It's $15.75 for the monthly access fee and the smallest top up is $10.
They all had the same policy of the balance expiring once the 30 days feature or plan fell off. You essentially couldn't use the pay per use anymore.
Well, you're talking about 2 different things there.
But you can't use the leftover balance for anything once the plan expires.This is correct. Once the plan expires, any remaining money on the account will also expire. That's the 7 days I was talking about. You then have 7 days to top up and get that money back. However, in the mean time you won't be able to use your pay per use options.2.
I was also not able to use the extra 3 days of my evening/ weekend add-on once the original plan was up. I even made the comment, if I want to pay 50 cents per minute I should be allowed to, and was told it's not possible. My phone physically would not dial or send a text from my balance or during the 3 days extra I had on my evening/ weekend add-on.Now your $10 feature even for those 3 days should have functioned like a plan. Giving you the pay per use options. Keeping your extra money all active on the account. If you were unable to call out or use the feature that may have been because there was a $0 balance on the account before the plan expired before those last 3 days. There is another clause with all the prepaid providers that there must be money on the account in order to use the features. Meaning that even though you have bought your $22 plan and had that for 30 days and your $10 feature on top of that. If you want them to be guaranteed to work. You need an extra couple dolllars on the account or they may not work. It's very rarely enforced. So if you don't have any service and you have a feature like the $10 one, typically when troubleshooting, if we throw .50 cents on the account it will start working again. If you were to check your history on the telus.com page around those times I'm 99% sure that's what happened.
@Mobility_Princess-- I'm gonna be one of those off-topic people now because I'm far too lazy to start a question thread of my own. Yesterday I bought the LG G Pad IV, and I wanted the power pack for it, but Telus said no accessories are available. Will Telus have the power pack in future, do you think? Searching the LG website I found no sellers in BC.
I also purchased a g pad iv, after I went back to their (Telus) online add on the website. They advertise that you get a plus pack if you buy on there ( buy an lg g6 and g pad combo) I went back to the store, and they said nope dont know nothing about it. Talked to customer service they said go back to store and ask for one. I did that and they said, cant find any. Went back to customer service they said, buy one where ever you can find one, and we will put $125.00 on your account to pay for it. Went to lg canada, they said videotron has them. Went to videtron, they said you have to be their customer to be able to buy one. Went back to lg and they said sorry we only sell to providers, actually provider, as videotron appears as the only store with any. I have also tried the usa stores, similar, cant sell to you. Whats going on?
and this is why i dropped telus a year ago for both our personal phones and switched to a new provider.. It was not until i had switched over to the new provider and called to cancel all my accounts did the last supervisor i talked to actually try to save my business and be helpful. Their words were it should not have escalated to this point and i should have been taken care of right away..