I have tried to make an order for a mobility plan via Shopify EPP program. But the experience is nothing but frustrating! - When making the order with the sales on the phone, I was asked to check my identity. However, the identity software cannot ali...
Dear Customer Service Team / Billing Department,I am writing to formally lodge a complaint regarding an unreasonable charge on my recent mobile phone bill. On November 30, I subscribed to your Black Friday promotional plan at a discounted monthly rat...
Hi there,I have been using Stream+ for 2 months. I tried to cancel my subscription on January 30th. But after clicking 'Manage Subscriptions, ' it shows an error: "Sorry, your subscriptions list is not available at this time. Please try again or chec...
I signed up for the $100 prepaid yearly plan that includes 2GB of data/month. I signed up on Oct 24. When I log on to my account, I see that the data promo expires on Dec 24, 2024. Can someone help me resolve this?
Sent my bring it back phone in the beginning of January. Confirmed it arrived. Still do not have a credit on my bill for the returned phone. Getting really frustrated!!!
I received a new phone as a replacement for one ending it's Bring it Back term. I was never sent a shipping label. This should be a simple fix right? Wrong. I visited a store and they told me they can't help me because it was through a telesales pers...
I recently switched from Bell to Telus for my cell service but am unable to get a "live" customer support person to discuss setting up my voice mail. The automated service line only wants to send me a link to a data base. I have asked the sales perso...
Ordered a Pixel 9 from Telus - unfortunately, Purolator delivered it to an unknown recipient. What do I do now? Who do I contact to get another phone sent to me? Thanks!
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