I want to know if it’s possible to cancel my service without a cancellation fee or buyout. I’m extremely dissatisfied with my service, not that Telus has cared to answer any of my complaints or questions. Each month I am charged double what I was quo...
Hi, I'm planning a trip to US and I currently have the "Unlimited 5G+ Premium unlimited CAN-US-Mexico plan. I want to confirm, if I should keep "Mobile Networks" setting as having my Data on or off? I understand that with this plan, I should not be c...
I got a prepaid talk and text 100 for a special project while I'm abroad. Turns out, prepaid does not work while traveling. I need urgent access to the voicemal and would like to use voice and text under this number. Is there a way to convert the pre...
I have been struggling and unable to obtain business support from Telus!I get technical issues using the Business Support request form on either the MyTelus app or their web portal, I call the *611 or the toll free number , struggle to get past the v...
I purchased stream+ with my internet a week ago at a discounted rate. It is not showing on my account to activate and I have not received any emails about it. My Telus internet is up and running. I have called in and keep getting into a french call c...
Here's a summary of the situation: 1. I had a number ending with 88802. It was replaced with a number ending with 7846.3. I wanted to move my old number to Telus Business Connect. They said number needs to be active. Last time similar change was done...
Has anybody ever had luck changing a business account to personal account?? No longer have a business and want a less expensive personal plan. Went into a Telus store and was told to call Telus support. Called and Telus support told me they couldn’t ...
Dear Customer Service Team / Billing Department,I am writing to formally lodge a complaint regarding an unreasonable charge on my recent mobile phone bill. On November 30, I subscribed to your Black Friday promotional plan at a discounted monthly rat...
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