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10GB PLAN for $60 and phone upgrade question?

Jonny123
Neighbour

I got the 10GB plan but paying $85 because of a phone upgrade. I also had to pay an upfront fee for the phone as well. My question is after the 2 years and the phone is paid off will the plan revert back to $60? I am basically paying $25 more a month but that is too pay the phone off ($600 over 2 years). If the plan won't revert back to $60 after the 2 years then its better to buy a phone out right and pay $60 a month. I can't get a hold of TELUS online chat and I can't even get through on *611. 

191 REPLIES 191

This actually made me laugh out loud.
...thankfully I wasn't drinking coffee at the time...

Shelley71
Neighbour
I can’t connect online or by phone to get the data promo

NFtoBC
Community Power User
Community Power User

It is an in-store offer for new activations of a BYOD Plan. 

NFtoBC
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darren13
Just Moved In

I've waited at Eaton Centre store for an hour, to be told to call since I'm an existing Telus user with a paid off phone. I'm on my second one hour hold time today. For customer loyalty sake it would make sense to allow for online upgrade. I always recommended Telus as I've had no issues. Before now.

melilalo
Neighbour

Hi, 

 

I just switched from my old plan over to the "Promo ULNW 10GB non-share BYOD" plan. 

 

I read that it gives you:

– 10GB data
– Unlimited Canada-wide calling
– Unlimited text + MMS
– Caller ID & Voice Mail

 

When I signed up, this is what I was given:

  • Promo ULNW 10GB non-share BYOD
    Effective on December 19, 2017
     
 
$60.00
  • No charge LD: CAN to CAN
    Effective on December 19, 2017
     
 
$0.00
  • Family Calling LD
    Effective on December 19, 2017
     
 
$0.00
  • SMS Unlimited
    Effective on December 19, 2017
     
 
$0.00
  • 911 Emergency Access Charge
    Effective on December 19, 2017
     
 
$0.00
  • Easy Roam US - $7/day
    Effective on December 19, 2017
     
 
$0.00
  • Easy Roam INTL - $10/day
    Effective on December 19, 2017
     
 
$0.00

 

I'm not clear which of these options is the Unlimited Canada-Wide Calling? Is it "No charge LD: CAN to CAN"? That doesn't mention anything about unlimited or the number of minutes, which is why I am confused. Can someone confirm that this means unlimited calling? Or what else on the list refers to unlimited calling?

 

Also, it says nothing about caller ID? Is caller ID supposed to be included for this plan? 

 

Thanks!

M

 

ULNW should stand for unlimited nation wide which would be your calling plan.

How long were you waiting and did you do it on the phone or online? I get booted off online every ten minutes after watching it go down hundreds of people. 

I called around 9 AM and I couldn't get through at all until around 9:30 - It gave me the busy signal. It took about 2 hours for me to get through to a person. When I was on the phone the CSR's computer broke so she had to take my info down and call me back. She called back about an hour or so later and set everything up for me, but I wasn't able to ask her much because I didn't have her on the phone long. My account still shows my old plan, I got the confirmation by email. Good luck!

Oh yes - thank you!!!!

I just got this plan. I can confirm that caller ID, name display, and voicemail are all included and working. So are VoLTE and WiFi calling. However, im not able to confirm if MMS is included because it just says SMS Unlimited under my account. Also, I tried to enable Easy Roam but it said there was a problem and that I have to call in to speak to someone...so I’m not sure if Easy Roam is included.

That's a question I meant to clarify, too — is MMS included? I hope so. Is anyone able to confirm or deny?

Unlimited MMS

sidsz
Just Moved In
anyone get the email address that it says to emailnin order to get the promo??? i cant understand what it says....waited for 2.5 hours and got disconnected...now waiting again 1hr 45...lets see how this goes...

Also eager to figure out the email. Been on hold over 25min to try and figure this all out and, what's worse: calling from outside Canada because I'm out of the country until the weekend so I can't even walk to a real store!

On my second call now at 2:30 so over 4.5hrs total. Tried the web and made it to 22nd when they booted me. This has got to be joke, right?

After calling both the Telus numbers - one saying they can't answer the call, *611 just hangs up - I logged into the chat 1144 people ahead of me.  Within 5 minutes that went down to 570.  After 2 hours I was up and the agent quickly said, yes she could give the the $60 plan - make it so.  Haven't checked my account but given that they are so overworked currently and their system is on the verge of collapse, I will give it at least an hour

Got through earlier today on chat, asked for the $60 10gig plan, agent said no problem and added it.

 

My husband got an email confirmation and it's showing $85 for each of our plans. Our contract ended months ago. Now I can't get through. This is beyond frustrating. 

"Got through earlier today on chat, asked for the $60 10gig plan, agent said no problem and added it.

 

My husband got an email confirmation and it's showing $85 for each of our plans. Our contract ended months ago. Now I can't get through. This is beyond frustrating."

 

I'm sure this can be sorted out once the promotion ends tonight.  Fingers crossed for all of us.


@10gighappy wrote:

 I'm sure this can be sorted out once the promotion ends tonight.  Fingers crossed for all of us.


I sure hope so. I worked at Telus for years so I'm never too positive about anything customer service related lol

I got through on the phone finally. My first call dropped earlier today after 2hrs. Got connected on the 2nd call after nearly 3hrs on hold. 5 mins later I now have the new plan!. I just mentioned I was calling in this regard.


@shipstrow wrote:

@10gighappy wrote:

 I'm sure this can be sorted out once the promotion ends tonight.  Fingers crossed for all of us.


I sure hope so. I worked at Telus for years so I'm never too positive about anything customer service related lol


I just got an email confirming $60 rate plan ( I did save the chat in a pdf just in case) and the agent texted me confirming it was all set.

 

 

  • Promo ULNW 10GB non-share BYOD
    Effective on December 19, 2017
     
 
$60.00
  • No charge LD: CAN to CAN
    Effective on December 19, 2017
     
 
$0.00
  • Family Calling LD
    Effective on December 19, 2017
     
 
$0.00
  • SMS Unlimited
    Effective on December 19, 2017
     
 
$0.00
  • 911 Emergency Access Charge
    Effective on December 19, 2017