I have to same situation, I renewed 10 lines and added 1 lines, I contacted bill inquiry many times, they just kept wasting my time and said that the credits are expired! What a scam! I replied the email to confirm the quote he offered me before the ...
Hello, Does anyone know how I can email or call a senior manager on a EPP upgrade nightmare. I sent an email to their management team but never heard back from them. On Nov 29, 2024 I went through the online EPP webstore and upgraded 2 lines. One pho...
I've been with Telus for almost 12 years and have ALWAYS had stellar service from them. Both reasonable and human, but now Everytime I call, nobody seems to have any authority at all even "at the highest levels". They keep saying "let me check what's...
I am not receiving SMS messages to login into my Facebook account I’ve already called telus and have a ticket number I’m not sure what else to do? What can I do ? @users
Why is Telus blocking access to my account using von which Inhave been using for years with no issues. Telus itself sells von service, this is unethical practice. Thinking of switching. Any advice if Telus can resolve this issue.
Hi. I placed an order for a phone + line 2 days ago but realized I placed a wrong order and I don’t need it anymore. However, I am having a really hard time trying to cancel it. I must have spent more than 3 hours calling Telus and just waiting to be...
I have an android phone. My friend has an iPhone 14. His Message app is set to “Send as SMS.” But when he sends me a message, I receive an email. The return address on the email is his phone number ([email protected].) Why is this happening an...
I have a question, where does one go to help advocate for someone on disability w telus. They took over a grand out if my account after being told i had 90 days to return the phones n they took it out not even a month after while the postal strike wa...
I got a notification saying my sim had been de-registered on the network. And also on my work phone which is also telus. There is no outtages posted.. getting through to a telus agent via the chat option seems impossible. Anyone have any ideas?
I’m trying to return my leased devices, but TELUS is insisting that I purchase them, which is completely unreasonable.I opened a case and requested someone to contact me to resolve the issue, but I’ve heard nothing back.This has been the most frustra...
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