Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Change service

Can I change from a prepaid to a monthly plan online?

Robert41 by Friendly Neighbour
  • 0 replies
  • 0 kudos

Smart remote for ios not working

My smart remote system quit working today. It asks for password and when entered, I get a message "The email address entered was not found; please try again or create your Optik TV account through your digital box." When I go to the digital box and r...

Zygnatz by Just Moved In
  • 1 replies
  • 0 kudos

Essential phone

Telus announced as exclusive supplier of the new Essential phone EDIT: Scooped by rholee!

NFtoBC by Community Power User
  • 3 replies
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Resolved! Can we no longer activate a new SIM online?

I just bought a new phone (from Telus) and am trying to change it on my account - the new phone shows up on my account as my device, but the SIM isn't activated and I can't find anywhere on my account to do that. Did they remove that feature from the...

carmenrae by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Canceling

Hi I'm moving to a different country in October and I have a two year contract how does it work? How do I cancel my phone?

Elzanthe by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Spam

Is it possible to filter spam on my Blackberry? 

Likarok by Organizer
  • 6 replies
  • 0 kudos

New activation air time crediit

Purchased the following TELUS prepaid phone below comes with $40.00 activation credit supposedly.Went to activate no credit allowed with a new phone number!!! Alcatel Lume Prepaid$69.99SAVE $10 Off our everyday low price!Valid June 09, 2017 - June 14...

Randene by Organizer
  • 3 replies
  • 0 kudos

Charged Long Distance for 1-800 Number

I was recently reviewing my airtime usage and noticed that I was charged $15.50 for a 31 minute call I made to a 1-800 number. It was my understanding that toll free numbers counted towards your airtime minutes and were not considered long distance. ...