Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Smart hub speed issues

So we recently purchased a smart hub. When we got it hooked up we were disappointed to find out our speeds were less than 1 MBS down and up. Connection was good with 3-4 bars but the speed was very low. My cell phone which was using the same network ...

Is the Samsung S10 Plus on backorder?

So I renewed my contract last Monday (the 19th of August) and with that, ordered the Samsung S10 Plus. I was speaking to an online technician and she walked me through the renewal/ordering process online, claiming it would be more beneficial to me in...

Brenbaby by Neighbour
  • 1 replies
  • 0 kudos

Google Pixel 3a - Telus prices for mobile phones

Perhaps someone from Telus can tell me why the Telus store charges $625 (retail) for the Google Pixel 3a and only offers 2 colors? If I were to order it directly from the Google store I would get an unlocked version for $549 along with a choice of 3 ...

Refurbished phones

Less than 3 months after pruchasing a new phone it was in need of repair. The phone was sen for repair but what came back was a refurbshed model. The cost of the new phone was in the region of $1200. The online cost of the rebubished model is in the ...

DGB by Friendly Neighbour
  • 9 replies
  • 1 kudos

Add a new sim to my plan

How do I get add Microsoft Surface Pro to my current data plan? I have the sim already. I just need to add it to my account. Do I've to phone them? which is a REAL pain. TIA

slam5 by Friendly Neighbour
  • 1 replies
  • 0 kudos

Spam Calls Pretending to be TELUS

Twice today I got calls from Alberta (I'm in BC) claiming to be TELUS and telling me my internet is slow and to "go to my router". Both times I asked them to tell me my account number and they said "Ma'am, I'm from the tech department and we don't ha...

Samsung S7 doesn't send or download pics, audio etc..

Anyone with the same issue or knows how to fix it?! Checked internet connection already, cleared cache on WhatsApp (there's where I noticed something was wrong) bit nothing..Had a software update the last couple of days, not sure if it's related!

M4ri by Neighbour
  • 2 replies
  • 0 kudos

My Galaxy S9 doesn't seem like my Galaxy S9?

Hey I'm having this issue that on some apps it's saying my S9 isn't compatible because it's an S5 plus and also My telus app is saying incant add another device? Really? It's the same device i got when i started this stupid plan... I'm almost ready t...