Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Resolved! Enabling visual voicemail on Pixel 3

Hi! I can't enable visual voicemail on Google Pixel 3. When I click to enable in the phone, it stays a few minutes with the message "Enabling visual voicemail" and after it shows an error message: "Can't enable visual voicemail". I've tried to enable...

Thomaz by Just Moved In
  • 2 replies
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Saving a voicemail to email or elsewhere?

Looking to save a voicemail down to my computer or somewhere other than the Telus "Voicemail Cloud". Any suggestions other than recording via the headphone output to a PC? I'm not a business customer.

Braunson by Just Moved In
  • 0 replies
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covid 19 support

We were stuck in Mexico and told to get home before our scheduled flight. So with poor wifi and phone lines being almost impossible to get through for several days, i did get eventually through at 3 am and put on hold for an extended time. which adds...

Ronald12 by Just Moved In
  • 1 replies
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Smart hub data top up

I ran out of data on my smart hub this month. Tried to top it up and on the website it says something went wrong. And on the app it tell me that I’m not eligible at this time for a top up. Why? And how can I make it so I can top it up ?

Resolved! switching to Telus

Hi there, I'm going to be switching to Telus today though an EPP program. I'd like to get a new phone with the plan, but I would like to give that new phone to my girlfriend, and keep my current phone for myself. Is that possible? Thanks

flyguy by Just Moved In
  • 1 replies
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Resolved! Stolen phone

Hello. Someone stole my phone and I still have 20 months to pay on my contract....What are my options?

Error 1B1

I suddenly can’t reach a number in Comox, BC. Message I get is “client not available at this time. 1B1

animyr by Just Moved In
  • 1 replies
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New prepaid phone.

My old prepaid phone died. I bought a new phone LG K20 for my prepaid plan. The new phone takes a different SIM card so I cannot just change cards. Unfortunately the sales man could not get the new SIM card number changed on my Telus account. I have ...

tedcastle by Just Moved In
  • 3 replies
  • 0 kudos