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BattleLord
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Joined 5 years ago
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Peace of Mind Plan… throttling, what Telus doesn’t mention.
This is my second summer using the Peace of Mind Plan on my iPhone. I use a second device (iPad) to access the internet when we travel for road maps, businesses such as fuel and rest stops, even to play podcasts or music while on the road. We boost our Data plan to 50Gb’s and still need to ration our usage for one important reason, we loose the tethering feature at the end of the 50Gb’s. The customer service never informs the customer this will occur, they simply say, “If you use up your data, no problem, your high-speed is reduced and you still have full access.” The devices tethered and using mobile hotspot feature from your phone are cut off. Telus offers a limited number of 3Gb’s for an additional $15.00. Is omission of information misleading the customer? Despite identifying this issue last summer, Telus again failed to alert me when mentioning the slowdown, that the tethering would also end. Is it too much to ask for full disclosure when you purchase goods and services? Why should we have to wonder why we can’t access our road map on our iPad to discover this issue?Solved7.3KViews0likes3Comments