Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! How can I pay a prepaid plan after expired date?

My mobile phone number is a prepaid plan, which is $55 per month. The phone charge for June should be paid before 7th, I topped up two days late and the charge was considered for July. Now, my mobile phone number is still out of service. I called the...

May by Just Moved In
  • 2844 Views
  • 2 replies
  • 0 kudos

"IPhone Is Not Activated" message

Hi all, My husband just messaged me with a screen shot of a notification he says he's been getting "often". It says "iPhone Is Not Activated" and we're trying to figure out why it's happening, how to fix it, and how to keep it from happening again. H...

AmandaM86 by Just Moved In
  • 1883 Views
  • 1 replies
  • 0 kudos

Resolved! Text Messages.

I don't have data on my smart phone. I only receive text messages when connected to wifi- causing me to miss out on some important text messages.Help!

LRZ by Just Moved In
  • 6334 Views
  • 5 replies
  • 0 kudos

Telus service is horrible!!!!

I have had a particular feature added to my mobile service because I am a long time Telus customer. I just renewed my automatic payment and found this feature was dropped. The only way this feature can be restored is by talking with a real person at ...

I000B by Friendly Neighbour
  • 17691 Views
  • 16 replies
  • 2 kudos

S10+ Calendar Sync

I have a new S10+ and I can't seem to get my outlook calendar from work to sync with my phone.Suggestions?

Heather67 by Just Moved In
  • 1846 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung Galaxy and Apple for Messages

I have a Samsung Galaxy phone and a plan with no data. While I can receive one on one messages from family and friends who use Apple phones I miss dozens of messages a month that are group texts from Apple phones. While I don't get the messages, I do...

EAG by Just Moved In
  • 1751 Views
  • 1 replies
  • 0 kudos

Telus selects Ericsson and Nokia for 5G

https://www.telus.com/en/about/news-and-events/media-releases/telus-announces-5g-network-equipment-partners TELUS today announced it has selected Ericsson and Nokia to support building its 5G network, with the goal to revolutionize wireless connectiv...

xl by CPU Alum
  • 7192 Views
  • 7 replies
  • 4 kudos

Resolved! Phone service switching

an I transfer Telus phone service from one blackberry passport phone to another BB newer one. The other phone died. How to do this?. Old phone has a message about the sim not being recognized Thank you,AlanAA

AlanAA by Just Moved In
  • 2584 Views
  • 1 replies
  • 0 kudos