Software Update Schedule Discussion

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RKinMTL
Friendly Neighbour

Why does it continue to be so freaking hard to get a straight answer from Telus regarding when the next Android update will be pushed to each device?

I've seen all the explanations about manufacturers and carriers needing to test software updates first and integrate whatever UI "skins" they have in place, etc., etc., etc., but honestly, are we to believe that nobody at Samsung or Telus has a better idea of when we can expect an update? If that's the case, I'd love a job at at one of these places, where nobody has any idea of what anyone else is working on and nobody is accountable for getting their job done!

All I want to know is when (or even approximately when) my Galaxy S6 will get Android N. I don't want to be bounced around from page to page to forum to forum to try to find what should be a simple answer...and then end up without an answer anyway!

It's just shameful.

Community Power User
Community Power User

Considering Samsung still hasn't announced the release date it will be impossible to say exactly when. Historically Samsung has a horrible track record of being able to release updates in a timely manner. Every major revision of Android that Google has released, Samsung typically takes at least 6 months to finally get it to end users. Nine months in worst case scenarios and/or for older devices. Until Samsung announces anything, the carriers won't be able to give a timeframe. 

 

With Samsung there is no such thing as a simple answer. Samsung is also testing a whole new custom user interface with Nougat. That means there could easily be a whole bunch of new bugs that can delay it. The only estimates I've seen on Android news sites is that the carrier locked release likely won't be until late spring 2017 at the earliest and that's just for the S7. No word on the S6.

 

Samsung beta for S7 info

Samsung press releases for mobile devices <- Official Nougat announcement should appear here first 


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RKinMTL
Friendly Neighbour

That is all great info, Nighthawk, but:

• My business/account/contract is with Telus, not Samsung, so I expect Telus to be able to provide answers/information. Even if this is just to regurgitate/clarify the "official line" from Samsung, it would be better than the lack of info Telus has historically provided. Like I said previously, I don't want to be bounced around to different sources when I ask Telus a question. I bought my phone from Telus; I pay my bills to Telus; I am a Telus customer

• I do not believe that Samsung is keeping carriers in the dark, as much as Telus is keeping us in the dark. They must have some communication between them with a better status and/or estimate of timeline. So why doesn't Telus share this info with its customers?

 

Anyway, I'll just keep hitting the "update" button in my settings once in a while, rather than trying to wade through all the misinformation out here.

 

 

JustAnotherJay
Connector

I have both the Moto Z and Moto Z Play. A couple of questions. The Moto Z Play was listed as getting a security update on November 18th, but I've yet to see it. Oddly enough, the Moto Z isn't even on the list - is that because of the pending Android Nougat update for the Moto Z that was announced this week by Motorola?

Edmontonchef
Connector
I sure hope so.
I just ordered the Z today. Looks like a nice upgrade from my X play
JustAnotherJay
Connector

It's a great phone, love the Moto Mods. 

JustAnotherJay
Connector

Hmmm... so no response here either. Does anyone from Telus actually respond here?

Community Power User
Community Power User
If you have a specific question pop into a Telus store or give them a call. That being said any Moto mods will be available on the online store under accessories.

Start your own thread about your phone questions.. As this thread is reserved for Software update discussion.

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JustAnotherJay
Connector

@WestCoasterBC wrote:
If you have a specific question pop into a Telus store or give them a call. That being said any Moto mods will be available on the online store under accessories.

Start your own thread about your phone questions.. As this thread is reserved for Software update discussion.

Please read my original query 4 or 5 posts back. I specifically asked about why the Moto Z Play is listed for November 18th update (still waiting) and the Moto Z isn't even on the list. I asked Telus on Twitter regarding that and they said to keep an eye on the site for updated information, that was it. The Moto Z is already receiving Nougat on Verizon, was curious as to the time frame/hold up/delay here as that will also bring it Daydream View compatibility and I've got one coming in soon...

Community Power User
Community Power User
Carrier testing is done by Telus they post what they're working on (schedule) an the target dates. ( *dates are tentative and subject to change if issues arise or bugs are found ). Until Telus is 100% satisfied how the updates perform it won't be pushed. It's easier to delay releases, then having to pull it and cause issues to phones.

You can't compare what US carriers are doing and think it will translate to what Canadian carriers are doing. Many people are under the impression thats the case.

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JustAnotherJay
Connector

@WestCoasterBC wrote:
Carrier testing is done by Telus they post what they're working on (schedule) an the target dates. ( *dates are tentative and subject to change if issues arise or bugs are found ). 

Which I understand, trust me I'm not a noob with smartphones by any means. I just found it very odd that the cheaper Moto Z Play was listed on the update schedule (and as I mentioned, am still waiting for that update) while the Moto Z is nowhere to be seen. I've been on the Nexus line for the last few years, and this is my first non-Nexus device in awhile but considering Motorola is pretty darn near stock Android I would have though that the update schedule would be similar to the Nexus devices.

Community Power User
Community Power User

Motorola got bought out a few years ago. Since then the updates are more sporadic. Motorola has announced that the Nougat update *should* be out at the end of the year for the Moto Z and a number of other phones. Hopefully there won't be any bugs or anything delaying the carrier release. 


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JustAnotherJay
Connector

@Nighthawk wrote:

Motorola got bought out a few years ago. Since then the updates are more sporadic. Motorola has announced that the Nougat update *should* be out at the end of the year for the Moto Z and a number of other phones. Hopefully there won't be any bugs or anything delaying the carrier release. 


Yup, they got bought by Google back in 2011 and then sold to Lenovo in 2014. Motorola also just announced last week that the Nougat update has started rolling out globally, and added that it would make the Moto Z and Z Force Daydream View compatible. It's already started rolling out to Verizon (apparently - but that makes sense as they have the exclusive Droid versions). That's what led me to check the Telus updates page, and then question why the Moto Z wasn't even listed on the updates page.

Shane
Ambassador

BlackBerry has released OS 10.3.3. I hope it doesn't take too long before Telus releases it.

 

Shane.

Philip75
Resident

Still no sign of the latest 10.3.2 release from last year on my Passport so I wouldn't get your hopes up! My wife has an unlocked Passport and she got the update the day of release. I won't be getting phones through Telus ever again. If they sell phones, they should be supporting them properly!

Shane
Ambassador

@Philip75 wrote:

Still no sign of the latest 10.3.2 release from last year on my Passport so I wouldn't get your hopes up! My wife has an unlocked Passport and she got the update the day of release. I won't be getting phones through Telus ever again. If they sell phones, they should be supporting them properly!


I got the 10.3.2 update for my Z10 through Telus. My phone is locked.

 

Shane.

Blutroll
Friendly Neighbour
With all due respect, that argument of carrier testing doesn't make sense to me. I'm sure the provider has tested it out plenty before it gets to the carrier. I see that as a way for the carrier to drive people from a certain make of phone toward ones they favour and get better compensated on. Why else would they hold off on releasing the updates? If the carrier is doing something "special" with their networks, Nd it's causing issues with the software, who's problem is that? I mean aside from the customer.
Edmontonchef
Connector
Good luck in the store. When I asked where I can buy moto mods the employee shruged and suggested ebay.
Efuhrimann
Connector

Is there any word on when Telus will be updating the upgrade schedule last listed was on December 5  and still no word on the Moto Z I only see a listing for the Moto Z play

Efuhrimann
Connector

I see it has now been updated Thanks Telus