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New phone and I'm unable to receive picture messages - Blackberry Q10

PictureMessage
Just Moved In

I purchased the Blackberry q10 last night and since I got it I haven't been able to receive picture messages. I've been able to send them fine, but when someone sends me one I never get it.

2 ACCEPTED SOLUTIONS

Ginnungagap
Ambassador

Greetings PictureMessage!

 

Does the person sending the MMS to you receive any sort of error message? Are you able to send an MMS message from your phone to its own number without issue?

View solution in original post

Pamely
Ambassador
Try to make sure to have wifi off, sometimes phone gets confused with that.. 🙂

View solution in original post

3 REPLIES 3

Ginnungagap
Ambassador

Greetings PictureMessage!

 

Does the person sending the MMS to you receive any sort of error message? Are you able to send an MMS message from your phone to its own number without issue?

View solution in original post

kmey
Just Moved In
Did you figure it out? I just bought the same phone today and am having the same issue.

Pamely
Ambassador
Try to make sure to have wifi off, sometimes phone gets confused with that.. 🙂

View solution in original post