IPad Pro

[Jeffhoule]

Any body here had experience with Ipad Pro orders? When I ordered I was told that shipping would take 1 week. When I go online with a purchase order number it says 3-4 weeks. Any body got it faster than that? 

[BrandonT]

Hi @Meowmix ,

You make some very valid points. I agree the website stock availability messages are somewhat confusing. Ill try an decrypt these statuses.

Why does Telus show "Available online: In stock", and underneath shows "Limited stock available, please allow 6-8 weeks for delivery." If they have stock, don't you think the delivery date would be 3-5 days and not 6-8 weeks?.

• Available online: In stock = It's in stock, and will be shipped within X business days.
  
  
• Available online: In stock (Limited stock available) = Stock is on its way to the TELUS warehouse from the manufacture. Instead of saying out of stock, we allow our customers to "pre-order" the device since we know there are more coming.
  
  
• Out of stock = We have no stock, and have not received any confirmation of shipment to the warehouse from the manufacture. Ordering the device is blocked, since we have no idea when stock will be replenished. 
  
  

I know Apples website gets things faster and it's their own store but shows 3-4 weeks as delivery compared to 6-8 weeks with Telus.

• From Apples website, the device is going from Apples warehouse >  to a courier > to your door.
  There are only two points of delay during COVID-19. Apples warehouse delays, and their courier delays. 
  
  
• From TELUS website, the device is going from Apples warehouse > to a courier >  TELUS warehouse >  to a courier > to your door.Since there is almost double the steps for TELUS inventory, more areas of delay during COVID-19 since there are multiple parts involved (Apple, Apples courier, TELUS, UPS/Canada Post). All these factors results in our delivery estimates doubling. 

Bell furthermore has some locations which have stock and are open. Telus? Most locations open up on the 29th. Verified this with the store manager at Scarborough Town Centre / Markville Mall. Bell has them in stock on their website and shows 3/5 day delivery.

• In regards to BELL and their inventory, I can only make assumptions such as: They received a larger order, they sell less inventory, or there warehouse is closer to Apples and receives shipments faster. This may or may not be factual, but hopefully that helps answer your question a bit.

It seems you have helped another user on another thread to have their order expedited. Are you able to do that for some of us here as well?. If so can u?

• I am proactively doing everything in my power to help our customers impacted by these high shipping delays. This includes your order too. Since this forum is not an official channel for TELUS support, we are unable to ask for specific information that identifies yourself, or your order to confirm there is no errors such as incorrect address. Its also unsafe to private message or post these details anywhere on this forum. I would suggest reviewing all your order details sent to your email and confirm the shipping address is correct as this can delay your delivery further. With all this being said, I will contact our webstore team, and fulfillment center to constantly make them aware of the effects the delays are causing which has sped up shipments previously. It all depends on where the delay is. Please know we will do everything on our power to ensure you receive your order as soon as possible. 

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[Meowmix]

Hello @BrandonT

Thank you for the reply back! Appreciate it ☺️

[ohohzaximo]

@BrandonT As for Telus placing orders of iPad Pros from Apple and its partners, do you just order what is currently listed/needed for your inventory and orders that have been placed by customers, or do you also place additional stock volume to be able to accommodate (or in anticipation) of future orders?

[Meowmix]

Hello @ohohzaximo

They probably only order once a month or twice a month with the total of orders they get from customers. I ordered mine mid June and got it beggining of September.

Apple is also having a huge backlog with their orders of the IPad Pro too. Remember Apple also reserves most stock for their own orders from their stores and their website.

[ohohzaximo]

Wow that's a long time!
I really should've bought it when it came out.

Thanks for your reply!

[ohohzaximo]

I'm still eagerly waiting for my order, although I know I have just placed it recently, I am hoping for it to arrive sooner

[BillTelusCust]

I see they are backordered about a month on the Apple store, so hopefully they are able to fill orders for Telus soon.  I must have just happened to go into the Apple store at the right time as I went in during early July and bought an iPad 12.9 for myself and my wife got an 11 inch.  They are very nice units so I am not surprised they are hard to get.

[Laurenz]

So did you get your iPad?!!!

[Marco88]

Hello! I ordered my iPad yesterday. I honestly didn’t even look on how long it would take to get it delivered. Are them iPads still backordered and is there still a huge delay to be expected? Thanks in advance for your response. Cheers

[KnightShadey]

@Marco88  Apple is still facing supply/demand issues, but that is easing up a bit better than before because many people are starting to wait for the new MiniLED Pros in March.

(PS, expect the wait for the new Pros to be even WORSE due to pent up demand from last year, when it didn't come as planned, plus the people before that waiting for a generational upgrade).

[MC82]

I’ve been waiting for 9 weeks for it to be shipped to me.