Forum Discussion
IPad Pro
Any body here had experience with Ipad Pro orders? When I ordered I was told that shipping would take 1 week. When I go online with a purchase order number it says 3-4 weeks. Any body got it faster t...
BrandonT
TELUS Team Member
TELUS Team Member
I completely agree with you, and have submitted this feedback on your behalf to our webstore team to investigate.
With that being said, please note, during COVID-19 some departments within TELUS (and other companies) have been shutdown temporally due to many reasons such as staff calling in sick, some departments are located in regions where they are unable to work in office due to social distancing, and are unable to work from home either due to living conditions. With limited staff for departments such as webstore, it causes a bottleneck and further delays. For example, I work in a specific department in TELUS, however since COVID-19 I am also taking overflow for many other departments to help reduce delays and other bottlenecks. I am even volunteering on this forum in my spare time to help as many people as I can. I understand your perspective as a customer (I am also a Telus customer), and also know that its hard for customers to see the effort TELUS employees are making during this time. Although you are entitled to your opinion based on fact and or feelings, I would like to ensure you we are working overtime, and many are also volunteering in our spare times to help resolve issues such as this one.
As for the "incorrect" delivery status on the TELUS website: Once again, I totally understand how it may appear from your perspective which you are entitled too. Here is a different perspective that will hopefully provide more insight on what may have happened. The complaint regarding the the sock / delivery estimates is a common one. This complaint usually arises when a new device is released. With new releases of all Apple products (including the Apple iPad PRO 4th generation), they are in limited quantity with a high demand of customers wanting to purchase it. At the time you loaded the web page for the iPad, the delivery estimates were likely accurate, but while you were choosing the pricing option, plan option, reviewing your cart, entering your shipping info, searching in your wallet for your credit card, there may be hundreds of other customers purchasing the same iPad faster than you, resulting that delivery estimate changing before you were able to complete your order.
I am truly sorry for the incorrect expectations that were set, and TELUS will do everything in its power to get more iPads in stock, and ship them out as soon as possible.
TELUS Employee & Neighbourhood Volunteer :black_small_square:If you found this helpful, let others know by clicking the ❤️ Like button.
BRANDON! Not sure what you did on your end, but I just got my shipped email! So, whatever you did, thank you!
- So did you get your iPad?!!!
- BrandonT
CanadasPrincezz You are so welcome! I am always here to help to the highest extent possible. I am glad you received a communication from TELUS notifying you that your order has been shipped!
Hopefully the rest of you here with the same issue also receives an email soon 🙂
TELUS Employee & Neighbourhood Volunteer :black_small_square:If you found this helpful, let others know by clicking the ❤️ Like button.
- Hey BrandonT
Can you explain this to me? It baffles me and many others.
Why does Telus show " Available online: In stock
Limited stock available, please allow 6-8 weeks for delivery."?. If they have stock, don't you think the delivery date would be 3-5 days and not 6-8 weeks?.
Also here's another kicker. I know Apples website gets things faster and it's their own store but shows 3-4 weeks as delivery compared to 6-8 weeks with Telus.
Bell furthermore has some locations which have stock and are open. Telus? Most locations open up on the 29th. Verified this with the store manager at Scarborough Town Centre / Markville Mall. Bell has them in stock on their website and shows 3/5 day delivery.
So it seems to me, Telus systems don't actually know if stock is available, show " IN STOCK" yet makes u wait 6-8 weeks?. Makes no sense.- BrandonT
Hi Meowmix ,
You make some very valid points. I agree the website stock availability messages are somewhat confusing. Ill try an decrypt these statuses.
Why does Telus show "Available online: In stock", and underneath shows "Limited stock available, please allow 6-8 weeks for delivery." If they have stock, don't you think the delivery date would be 3-5 days and not 6-8 weeks?.- Available online: In stock = It's in stock, and will be shipped within X business days.
- Available online: In stock (Limited stock available) = Stock is on its way to the TELUS warehouse from the manufacture. Instead of saying out of stock, we allow our customers to "pre-order" the device since we know there are more coming.
- Out of stock = We have no stock, and have not received any confirmation of shipment to the warehouse from the manufacture. Ordering the device is blocked, since we have no idea when stock will be replenished.
I know Apples website gets things faster and it's their own store but shows 3-4 weeks as delivery compared to 6-8 weeks with Telus.
- From Apples website, the device is going from Apples warehouse > to a courier > to your door.
There are only two points of delay during COVID-19. Apples warehouse delays, and their courier delays. - From TELUS website, the device is going from Apples warehouse > to a courier > TELUS warehouse > to a courier > to your door.Since there is almost double the steps for TELUS inventory, more areas of delay during COVID-19 since there are multiple parts involved (Apple, Apples courier, TELUS, UPS/Canada Post). All these factors results in our delivery estimates doubling.
Bell furthermore has some locations which have stock and are open. Telus? Most locations open up on the 29th. Verified this with the store manager at Scarborough Town Centre / Markville Mall. Bell has them in stock on their website and shows 3/5 day delivery.
- In regards to BELL and their inventory, I can only make assumptions such as: They received a larger order, they sell less inventory, or there warehouse is closer to Apples and receives shipments faster. This may or may not be factual, but hopefully that helps answer your question a bit.
It seems you have helped another user on another thread to have their order expedited. Are you able to do that for some of us here as well?. If so can u?
- I am proactively doing everything in my power to help our customers impacted by these high shipping delays. This includes your order too. Since this forum is not an official channel for TELUS support, we are unable to ask for specific information that identifies yourself, or your order to confirm there is no errors such as incorrect address. Its also unsafe to private message or post these details anywhere on this forum. I would suggest reviewing all your order details sent to your email and confirm the shipping address is correct as this can delay your delivery further. With all this being said, I will contact our webstore team, and fulfillment center to constantly make them aware of the effects the delays are causing which has sped up shipments previously. It all depends on where the delay is. Please know we will do everything on our power to ensure you receive your order as soon as possible.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- Available online: In stock = It's in stock, and will be shipped within X business days.
Is there any new updates on the delivery of Ipad pros? I have had an order in since June 8th and been quoted 7-14 days for delivery. But as of yet no results on delivery.
I have emailed and chatted with support but as of yet no answers as my email to web order support have gone unanswered and online chat keeps giving me an email for web order support.
Looks like you have been doing a bit of magic around here for others hopefully you have more up top date news.
- Actionjax BrandonT
So I spoke to 3 stores. They all have ordered the tablet for customers. It's in backorder and the word is that they will be at the stores on July 3rd. This is a store in Scarborough / Toronto.
The call center I spoke to said that some have been quoted 2-4 weeks but have gotten it faster. Depending on how they get stock.
Also the call center manager let me know that when it says " IN stock - Limited stock?" It means that they do have stock but it's limited. When they get more orders, they order more. If they truly didn't have stock? It would have shown " Out of stock". So its a bit confusing but it happens.
Also. As for AppleCare+. It seems it won't let u add the monthly payment option online. So she said that once the stores open? Bring the iPad when you get it to the store and they will add it on ur account with the S/N. Since the stores are closed, the call center / only won't let u add it,
