IPad Pro

Hi Meowmix ,

You make some very valid points. I agree the website stock availability messages are somewhat confusing. Ill try an decrypt these statuses.

Why does Telus show "Available online: In stock", and underneath shows "Limited stock available, please allow 6-8 weeks for delivery." If they have stock, don't you think the delivery date would be 3-5 days and not 6-8 weeks?.

• Available online: In stock = It's in stock, and will be shipped within X business days.
  
  
• Available online: In stock (Limited stock available) = Stock is on its way to the TELUS warehouse from the manufacture. Instead of saying out of stock, we allow our customers to "pre-order" the device since we know there are more coming.
  
  
• Out of stock = We have no stock, and have not received any confirmation of shipment to the warehouse from the manufacture. Ordering the device is blocked, since we have no idea when stock will be replenished. 
  
  

I know Apples website gets things faster and it's their own store but shows 3-4 weeks as delivery compared to 6-8 weeks with Telus.

• From Apples website, the device is going from Apples warehouse >  to a courier > to your door.
  There are only two points of delay during COVID-19. Apples warehouse delays, and their courier delays. 
  
  
• From TELUS website, the device is going from Apples warehouse > to a courier >  TELUS warehouse >  to a courier > to your door.Since there is almost double the steps for TELUS inventory, more areas of delay during COVID-19 since there are multiple parts involved (Apple, Apples courier, TELUS, UPS/Canada Post). All these factors results in our delivery estimates doubling. 

Bell furthermore has some locations which have stock and are open. Telus? Most locations open up on the 29th. Verified this with the store manager at Scarborough Town Centre / Markville Mall. Bell has them in stock on their website and shows 3/5 day delivery.

• In regards to BELL and their inventory, I can only make assumptions such as: They received a larger order, they sell less inventory, or there warehouse is closer to Apples and receives shipments faster. This may or may not be factual, but hopefully that helps answer your question a bit.

It seems you have helped another user on another thread to have their order expedited. Are you able to do that for some of us here as well?. If so can u?

• I am proactively doing everything in my power to help our customers impacted by these high shipping delays. This includes your order too. Since this forum is not an official channel for TELUS support, we are unable to ask for specific information that identifies yourself, or your order to confirm there is no errors such as incorrect address. Its also unsafe to private message or post these details anywhere on this forum. I would suggest reviewing all your order details sent to your email and confirm the shipping address is correct as this can delay your delivery further. With all this being said, I will contact our webstore team, and fulfillment center to constantly make them aware of the effects the delays are causing which has sped up shipments previously. It all depends on where the delay is. Please know we will do everything on our power to ensure you receive your order as soon as possible. 

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