09-04-2023 07:51 PM
09-05-2023 12:48 PM
@Farmer1976 communications are sent via email and SMS to all customers at the following intervals: 28 days out (from term end date), 15 days out and 15 days after the end of your term. Further, you have an additional 90 days after the term ends to return the device. If, by any chance, the communications were missed, please note that the information is also available within your online portal.
I know it's not what you were hoping for but the "bring it back" option is no longer an option beyond those final 90 days past your term due date.
09-05-2023 05:40 PM
November
Can I get this in writing, as there is no mention of this on the web site.
09-06-2023 06:41 PM
@Farmer1976 did you get any of the notifications?
If not then you may have a case for disputing.
If you did get the notifications but didn't act on them then that's another story.
09-07-2023 08:10 PM
March
March
Hello. I'll send you a private message to discuss further, thanks.
May
Same here and its so infuriating. I got an email stating that my bill is $240 owing and when I go in person to dispute and called, I got pretty much an "oh well" from both.
Honestly thought telecommunication companies were becoming less shady but I guess im just naïve
May
As has been discussed above, multiple notifications are sent out in advance of the term ending. Did you not receive any before your bring it back period ended?
May
I did not receive any by either email or text
May
Gotcha. You should've definitely been sent notifications that your Bring it Back period end date was approaching. Give our Mobility team a call at 1-866-558-2273 and they'll be able to investigate!
May
June
June
June
Hi @Farmer1976 - you should have an email from us advising that it's time to return the device and how to do so. Please check your spam folder and if there isn't anything there let me know and I'll send you a message
-Eric
June
June
June
September
I returned a phone a year ago when they send me new phones when I upgraded my plan, but it was never told that I would be getting new phones for all the numbers or I would have not accepted the plan as everyone one on my account already owns theirs outright. Now had one of the lines removed from my account and they are charging me for the device because they didn't record it was returned internally. I sent 2 phones back in the same box and they only recorded one being returned, It has been an absolute cluster F* ck to try to get them to remove the charges. They even admitted to be that the phone they are charging me for is in use on a completely un related account. But will still not remove the charges and i have been accruing interest for months and ruining my credit as I wait for them to sort out their stuff. I cant even remove other lines off the account because of the outstanding balance.
September
Hey @chansen7 - sorry to hear about the delay. We can take a look if you send us a private message