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Farmer1976
Friendly Neighbour
Joined 3 years ago
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Re: Bring it back program is a joke
I did not get an email. When I received the bill for the phone a year ago, I searched and searched for communication from you and couldn't find anything. I called TELUS and went into the store and both people told me to go to Rogers if I don't like that I was charged for the phone.14KViews0likes0CommentsRe: Bring it back program is a joke
I absolutely did not get any notifications. I would have done something if I did. But it's okay. Somehow telus thinks it's better to get the $200 than to retain a 20 year customer. They made that clear when the girl who works in the telus store at the mall pointed me in the direction of Rogers.19KViews1like0CommentsBring it back program is a joke
I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged me for the phone. I called Telus and asked if I could bring it back and they said no. I went to the store today and soon realized this was a hill they're willing to die on. I said I'm going to move to Rogers and the worker pointed me in the direction of the store. I've been a customer with telus for more than 20 years. I can't believe they would do this to such a loyal customer. I said to the girl that Telus treats new customers better than loyal customers. She replied with "I know." Anyone else have trouble with this program?20KViews4likes22Comments