Webmail/Telus email is currently down.

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Bookkeeper
Resident

My email appears to finally be working this morning, except that I know I am missing emails.  Are they going to appear in my inbox at some point in the near future?

 

Some sort of compensation seems fair, as this is the second time in a few months that my email has been down for a significant amount of time.  I have been a Telus customer for a very long time, so I know this hasn't been typical.  That said, it doesn't look good when I am having to advise my clients that "my email is down...again".

eireen
Resident

Finally got into my webmail this morning in Kamloops but it only shows 1 message. My  account I forwarded telus emails to has 6 forwarded messages. I know there should be even more than that but if I had not forwarded, I wouldn't know the messages were missing.  Can see I lost a Kijiji sale though! 

polecat
Ambassador

Any Emails sent to you from who ever would be bounced and remain on their mail platform as unable to deliver. They would have to resent now that you are able to see incoming email.

LostinVancouver
Coach

@polecat wrote:

Any Emails sent to you from who ever would be bounced and remain on their mail platform as unable to deliver. They would have to resent now that you are able to see incoming email.


Yeah I figure part of the reason for the delay in getting everybody up and running with email was their subcontracted out techies trying to figure out how to make sure everyone got their emails from the down period.  After a certain point, they just said heck with it & started putting email accounts back online.

LostinVancouver
Coach

As for compensation....all we’ll get is another scripted apology video spouting mumbo jumbo about we have all learned from this experience.

Tarosujimoto
Organizer

Thats not true, and how would I know who to contact to get them to resend? So I get an INterac that gets bounced.  How would I know?  Orr an email from cra? How would I know? 

 

 

Support first stated that emails will be received. That  information was wrong. And needs to be corrected, not just left out there. You are saying It is now possible that Some “delayed” emails may never be received.

rc
Ambassador

My email was working yesterday  (Saturday ), was able to send a receive emails and  all my saved email appeared to be on the telus servers.  This morning my email client is unable to login, so email for me is down again!

Tarosujimoto
Organizer

And why are they not coming in in the order they were sent to me? 

Tony1000
Connector

Sunday morning now, Webmail, IMAP and SMTP all coming back. Got a bunch of emails late last night including replies on this forum. But none from Wednesday evening to Saturday evening inclusive. Counts as a full three day outage and loss. 😬

Highlighted
LostinVancouver
Coach

@Tony1000 wrote:

Sunday morning now, Webmail, IMAP and SMTP all coming back. Got a bunch of emails late last night including replies on this forum. But none from Wednesday evening to Saturday evening inclusive. Counts as a full three day outage and loss. 😬


I figure I’m missing at least half a dozen Nigerian investment proposals.  I don’t want to even estimate the financial losses from those lost business opportunities.Smiley LOL

polecat
Ambassador

Tarosujimoto how would you know the order? CRA does not use  emails of any kind. If it says CRA it is a scam. If you think there is some banking info or some credit card thing you better get on the phone and make sure.

Tarosujimoto
Organizer

Ok that’s funny.  But what’s with the random ordering in the inbox? 

DeeScruntled
Helpful Neighbour

You must be so disappointed  in your lost investment opportunities..  I tried this morning but got caught in a go back loop,,  go back..go back.. Capture 3.JPG

go back...  go back...   i'm getting dizzy,,,,,,,,,  when I stand up again I'm going looking for an external server...

Tarosujimoto
Organizer

Polecat, cra, like many other agencies, including Telus billing, uses online mail. Like this one received a week ago.. which if sent to me between Thursday and today would not arrive. 

 

English version *** La version française suit ***

Dear DONALD M BOYKIW:

The Canada Revenue Agency (CRA) sent you new mail online called:

Instalment reminder

This mail may require your attention.

If you have My Account, log in and click on "View mail" to read your mail.

If you signed up to receive mail online but don't have My Account, go to the CRA web page to register.

This is an automated email message. Please do not reply.

Version française *** The English version precedes ***

Cher/Chère DONALD M BOYKIW :

L'Agence du revenu du Canada (ARC) vous a envoyé du nouveau courrier en ligne intitulé :

Rappel d'acomptes provisionnels

Ce courrier peut nécessiter votre attention.

Si vous êtes inscrit à Mon dossier, ouvrez une session et cliquez sur « Voir le courrier » pour lire votre courrier.

Si vous vous êtes inscrit pour recevoir votre courrier en ligne, mais n'êtes pas inscrit à Mon dossier, allez à la page Web de l'ARC pour vous y inscrire.

Ceci est un message électronique automatisé. Veuillez ne pas y répondre.

English version *** La version française suit ***

Dear Xxxxxxx

The Canada Revenue Agency (CRA) sent you new mail online called:

Instalment reminder

This mail may require your attention.

If you have My Account, log in and click on "View mail" to read your mail.

If you signed up to receive mail online but don't have My Account, go to the CRA web page to register.

This is an automated email message. Please do not reply.

Version française *** The English version precedes ***

Cher/Chère xxxxxccx :

L'Agence du revenu du Canada (ARC) vous a envoyé du nouveau courrier en ligne intitulé :

Rappel d'acomptes provisionnels

Ce courrier peut nécessiter votre attention.

Si vous êtes inscrit à Mon dossier, ouvrez une session et cliquez sur « Voir le courrier » pour lire votre courrier.

Si vous vous êtes inscrit pour recevoir votre courrier en ligne, mais n'êtes pas inscrit à Mon dossier, allez à la page Web de l'ARC pour vous y inscrire.

Ceci est un message électronique automatisé. Veuillez ne pas y répondre.

Tarosujimoto
Organizer

Yo can tell the order via thread. I got 2 replies to the original email sent to me before the original email.

 

and I also got forwarded an email to me in which I was one if the original addresses.

 

so yeah, the inbox is a real mess.

 

 

 

Tarosujimoto
Organizer

I could also send you a copy of the telus ebill that I got Monday.  But you get the point.  Tm to go back to paper billing since telus email is apparently not reliable enough to send a telus ebill. 

DeeScruntled
Helpful Neighbour

...so I tried a different mailbox and tried to change the password when from the login screen it didn't recognize my user name or password (not sure which one, Sir Telus won't tell me) and guess what>>>

Capture 4.JPG

not sure I even have a help desk anymore...  and I guess the Directory is at an important marketing meeting ...  deciding how many 55" 4k UHD TV's we're all going to get when they send us our offer by email...

quixotic
Friendly Neighbour

I'm now getting emails in Red Deer...though not any of the ones from the 3 days of the crash.  And my wife is NOT getting emails...even though we're on the same account.  

quixotic
Friendly Neighbour

And I just sent an email to myself via a different provider.  It did get through via telus webmail, but not via outlook.  

quixotic
Friendly Neighbour

OK, now it did...at glacial speed.