Webmail/Telus email is currently down.

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TELUS Employee

Webmail/Telus email is currently down.

Just a heads up - our webmail is down at the moment. The queues are very high. Please be patient! We are working on it! So sorry for the inconvenience!

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Another 24 hours without service in Vancouver, making it three whole days. But we have telus' word that "the entire leadership team will learn from this experience". How reassuring! Platitudes don't replace incompetence. We don't need PR types talking to us. Where is the CEO of telus or the executive in charge of technology at this critical time? Heads had better roll over this unacceptable mess.

Finally got into my webmail this morning in Kamloops but it only shows 1 message. My  account I forwarded telus emails to has 6 forwarded messages. I know there should be even more than that but if I had not forwarded, I wouldn't know the messages were missing.  Can see I lost a Kijiji sale though! 

Any Emails sent to you from who ever would be bounced and remain on their mail platform as unable to deliver. They would have to resent now that you are able to see incoming email.

Polecat, are you sure about the bounce back?  Because none of the guys who just I spoke with who sent me an email in the weekend got a bounceback.

tarosujimoto  Sorry i should have said sending to legit mail address but cannot be delivered ------ server down  --------- persons in box is full----- person has moved to another provider with a new address and possible old address is still alive. Funny things happen. Polecat

Read on twitter that a server that needed to replaced was incorrectly installed.  That's what you get for subcontracting everything.  Sure, in the short-run, you cut costs; but in the long run you embarrass yourself silly when stuff like this happens.

not correctly installed....most enterprise equipment is plug and play with the odd hard wire....my guess (eletronic certified) is software

Vancouver - 10:00 AM - 08/18/19

 

Webmail partially working. Able to log in and view inbox page. Unable to view any other sections like 'sent', or 'trash'. Unable to compose. POP mail seems to be functioning normally (MS Outlook).

 

Telus' response to this fiasco makes me think of what became a classic meme from Chernobyl:

 

"3.6 roentgen? Not great, not terrible."

 

Telus' managment's focus would seem to the outside observer, to be more focused on PR damage control than dealing with the cause. Not in the same league as the Politburo 's response to a nuclear power plant explosion, but it does rime just enough that it certainly should make them a little uncomfortable.


@geodoc wrote:

Vancouver - 10:00 AM - 08/18/19

 

Webmail partially working. Able to log in and view inbox page. Unable to view any other sections like 'sent', or 'trash'. Unable to compose. POP mail seems to be functioning normally (MS Outlook).

 

Telus' response to this fiasco makes me think of what became a classic meme from Chernobyl:

 

"3.6 roentgen? Not great, not terrible."

 

Telus' managment's focus would seem to the outside observer, to be more focused on PR damage control than dealing with the cause. Not in the same league as the Politburo 's response to a nuclear power plant explosion, but it does rime just enough that it certainly should make them a little uncomfortable.


I'm more sad because I own Telus stock & don't want to see what happens to the stock on Monday.Smiley LOL

Some email providers, as part of their anti spam policy ignore and black hole not delivered email notifications.

Providers Like telus, iCloud and shaw? 

 

So no bounceback means no way of knowing who sent you an email.

 

I don’t think there was any bounce backs to start with, just a black hole in your servers, unless you can show me one. 

 

i guess the resend solution isn’t a solution  then....

If the email never left the sender's email providers servers then the sender should receive an unable to deliver notification. How long it takes to get this message varies by provider. If Telus servers acknowledge the email then it could go onto a black hole.

 Exactly.  The black hole is what appears to be happening when I look at my inbox.  Support needs to warn people of this risk.

 

So is it safe to conclude that if emails from those missing days aren't here now they are toast?

You probably need to wait until the outage is fully resolved.  The same thing happened in May and eventually a ton of emails came through a week later. This one looks far worse than the May outage

 

So Which by current forecast is.... maybe  never? 

The fact that a couple random emails are coming into my inbox with no relationship to when they were sent is troubling.

 

the fact that a Telus can’t acknowledge or explain why is laughable. 

And what about the random ordering in the inbox? Just another annoying result we have to deal with? 

I know it’s a necessity in today’s age to have people put out standard company approved messages but it still doesn’t change the fact it’s annoying seeing the SAME cut & paste comment from Tech Support “we’re sorry for any inconvenience we may have caused you.....we understand how email is important to you...we fully appreciate all you patience....we are working around the clock”.  Might as well have bot make those posts.  Re: Twitter.

Thats not true, and how would I know who to contact to get them to resend? So I get an INterac that gets bounced.  How would I know?  Orr an email from cra? How would I know? 

 

 

Support first stated that emails will be received. That  information was wrong. And needs to be corrected, not just left out there. You are saying It is now possible that Some “delayed” emails may never be received.

And why are they not coming in in the order they were sent to me? 

Tarosujimoto how would you know the order? CRA does not use  emails of any kind. If it says CRA it is a scam. If you think there is some banking info or some credit card thing you better get on the phone and make sure.