Webmail/Telus email is currently down.

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jhulford
Neighbour

 BC Tel which became Telus. 

snrhodes
Resident

Not true.  Sympatico was BCTel / Telus.

Irishgranny
Ambassador

I now have a login page..BUT...says my name or password id incorrect.  Same ones I've had for the past few years.  Even tried to change password, but couldn't do that.  So I'm looking at this login teaser and wondering how many more days before it recognizes me ??

momeja
Resident

Email working but only 5 emails in my inbox - scattered over the course of the 3 days.  I'm about to travel, so there were several important emails that are still AWOL.  Glad to have the server back up, but will this be fixed???

Bookkeeper
Resident

My email appears to finally be working this morning, except that I know I am missing emails.  Are they going to appear in my inbox at some point in the near future?

 

Some sort of compensation seems fair, as this is the second time in a few months that my email has been down for a significant amount of time.  I have been a Telus customer for a very long time, so I know this hasn't been typical.  That said, it doesn't look good when I am having to advise my clients that "my email is down...again".

Fisherguy
Advocate

Sunday morning, STILL no email, been that way since Thursday morning.  My wife's has been working since Friday morning but has had a few interruptions of service.
Would expect better of Telus, disappointing and very FRUSTRATING!!!     

Highlighted
Irishgranny
Ambassador

Strange thing is..My name and password work just fine when I login to the Outage Update page...but not correct for Webmail...are there 2 of me ??

ulysses
Coach

Another 24 hours without service in Vancouver, making it three whole days. But we have telus' word that "the entire leadership team will learn from this experience". How reassuring! Platitudes don't replace incompetence. We don't need PR types talking to us. Where is the CEO of telus or the executive in charge of technology at this critical time? Heads had better roll over this unacceptable mess.

eireen
Neighbour

Finally got into my webmail this morning in Kamloops but it only shows 1 message. My  account I forwarded telus emails to has 6 forwarded messages. I know there should be even more than that but if I had not forwarded, I wouldn't know the messages were missing.  Can see I lost a Kijiji sale though! 

polecat
Ambassador

Any Emails sent to you from who ever would be bounced and remain on their mail platform as unable to deliver. They would have to resent now that you are able to see incoming email.

LostinVancouver
Coach

@polecat wrote:

Any Emails sent to you from who ever would be bounced and remain on their mail platform as unable to deliver. They would have to resent now that you are able to see incoming email.


Yeah I figure part of the reason for the delay in getting everybody up and running with email was their subcontracted out techies trying to figure out how to make sure everyone got their emails from the down period.  After a certain point, they just said heck with it & started putting email accounts back online.

LostinVancouver
Coach

As for compensation....all we’ll get is another scripted apology video spouting mumbo jumbo about we have all learned from this experience.

Tony1000
Connector

Sunday morning now, Webmail, IMAP and SMTP all coming back. Got a bunch of emails late last night including replies on this forum. But none from Wednesday evening to Saturday evening inclusive. Counts as a full three day outage and loss. 😬

LostinVancouver
Coach

@Tony1000 wrote:

Sunday morning now, Webmail, IMAP and SMTP all coming back. Got a bunch of emails late last night including replies on this forum. But none from Wednesday evening to Saturday evening inclusive. Counts as a full three day outage and loss. 😬


I figure I’m missing at least half a dozen Nigerian investment proposals.  I don’t want to even estimate the financial losses from those lost business opportunities.Smiley LOL

Tarosujimoto
Organizer

Ok that’s funny.  But what’s with the random ordering in the inbox? 

DeeScruntled
Helpful Neighbour

You must be so disappointed  in your lost investment opportunities..  I tried this morning but got caught in a go back loop,,  go back..go back.. Capture 3.JPG

go back...  go back...   i'm getting dizzy,,,,,,,,,  when I stand up again I'm going looking for an external server...

DeeScruntled
Helpful Neighbour

...so I tried a different mailbox and tried to change the password when from the login screen it didn't recognize my user name or password (not sure which one, Sir Telus won't tell me) and guess what>>>

Capture 4.JPG

not sure I even have a help desk anymore...  and I guess the Directory is at an important marketing meeting ...  deciding how many 55" 4k UHD TV's we're all going to get when they send us our offer by email...

Irishgranny
Ambassador

@DeeScruntled 

Same problem here...that login page just sits there and dares me to try and make it work !  Strange thing is, I can login to the Outage Update page using the exact same name & password..guess there must be 2 of me !

Peter1975
Resident
I am having same problem last time I could log in was Thursday morning. Now all of a sudden it is saying I have an incorrect password
Tarosujimoto
Organizer

Thats not true, and how would I know who to contact to get them to resend? So I get an INterac that gets bounced.  How would I know?  Orr an email from cra? How would I know? 

 

 

Support first stated that emails will be received. That  information was wrong. And needs to be corrected, not just left out there. You are saying It is now possible that Some “delayed” emails may never be received.