TELUS Neighbourhood

Parents need an option to disable, delete, or even add a pin on apps. The app in particular is Youtube. Everyone knows this isn't an app for kids. Putting restrictions on Youtube itself won't work. It will still allow contents that are not for kids. ... View more

When I had a Shaw PVR, I was able to record all games played by a specific sports team - such as recording all Vancouver Canucks games or all Seattle Seahawks games.  There doesn't seem to be any way to do this with TELUS Optic TV (other than searching the team name and manually recording each game that comes up in the results).   Can we add this feature please? ... View more

So SpaceX  just put out a call to Carriers to participate in direct to cell phonecoverage located here:    https://www.spacex.com/updates/#direct2cell   This will enable Direct to cellphone coverage for limited bandwidth text and voice applications. Canada is vast, and we have many many touristy areas without coverage. Kananaskis comes to mind, where there are thousands of visitors without coverage. Would hope TELUS would take the lead here! to help provide emergency phone and SMS coverage all over. ... View more

1) allow us to watch recorded shows on our device instead of only on the TV. Shaw let’s us do that and it’s really handy. I can record shows my husband hates and watch them while I’m doing chores. Forcing me to only watch them on the TV keeps me in one room… 2) please put a progress bar when skipping through shows. It’s so handy to know how far along the show is, for so many reasons. I see the progress bar when I pause but I miss having it when I skip through commercials (like Shaw has). 3) consider having a folder on the PVR called “Deleted Recordings” and when you delete a show, it goes there (instead of “poof!”. That way it can be recovered within a few days if it is needed again, or if it was deleted in error. I miss that feature that Shaw had. Thanks for everything else - otherwise I love my experience with Telus. ... View more

Long Customer Service and Technical Service Waits for all of Telus Services anytime of the day, evening or week. Suggestions: 1) Hire more Telus Reps to answer calls. 2) Please provide voice mail so customers can leave a message or set up A phone system like some companies do where a customer can type in their phone number to receive a call back from Telus. 3) If Telus is unable to handle all the calls and does not have the financing to hire more staff to answer the phone or to upgrade their system to allow us to provide a callback number than it is time for Telus not to take on any more new clients since they are not able to handle the extra business. ... View more

Hi,   I was moved over from a Vivint system to a Telus system and I used to have my system automatically alarm at 23:00 and disarm at 07:00. This seems like such a basic feature that I didn't ask if it was going to be available after the switch. Had I known it wasn't offered I would not have switched to Telus home security.   Please add this basic feature.   Thanks, Ryan ... View more

Please do as your competitors do and enable wifi calling for all devices that support it rather than only for devices on the Telus provisioning list. It's frustrating that other providers allow this, yet Telus only supports a small list of brands. Sony phones, for example, are not currently permitted. ... View more

I have a couple of suggestions to make Easy Roam more customer friendly: Have a threshold for triggering Easy Roam. There are many phones that for whatever reason leak a bit of data usage even with Data Roaming turned off. If there was a small daily threshold like 1 MB to account for this before triggering Easy Roam then it would help a lot. It's highly unlikely a 1 MB threshold would be abused as most intentional user activity would use much more data than that. Have a grace period just before the midnight where triggering Easy Roam would roll over to the next day instead of counting 2 days of Easy Roam. For example, if I trigger Easy Roam after 11:00 PM then it should count the same as if I triggered it after midnight. This is a common scenario for people flying and arriving late at night at their destination. ... View more

I would like to see the season and episode number when I am browsing the guide. Shaw has this and it was helpful to watch shows that haven’t been watched before. ... View more

I've have assorted shows listed here (Web and App) that I have no desire to continue watching. As best as I can tell there is no way to remove shows from this list. The PVR has a similar problem with the Home screen and continue watching. The only way I've found to remove shows there is to clear the viewing history and that removes ALL shows from the continue watching list.   ... View more

now that the nvidia shield supports the Pik TV app, please also support it on the Google TV Chromecast.   Bonus Points:  Integration with the Live Channels app on Android. ... View more

It would be extremely helpful to have the Season # and Episode # in each TV series episode description (i.e. S3E4).  Then if a new show catches your attention, you know which episode is airing.  I regularly have to look this information up online since it is not shown in the guide.  I've seen this information in the On Demand listings, but it would be even more useful in the live guide listings.  An example that is quite frustrating is the show Days of Our Lives - the On Demand listings only display Season and Episode numbers with no other information, but the live airing of the show has an episode description that does not appear On Demand. So if you miss an episode, you cannot compare and find which episode you missed.  You just have to guess.  For this example, On Demand should at least show the original air date of each episode. ... View more

Would like to have the option for Mediaset for the Italian channels on optic TV . The last post for this channel was several years ago from someone in Calgary, which stated that with a city of this size and a huge Italian community, it would be a benefit to have the option of having Mediaset, not to mention the city of Vancouver with its big Italian population. I am from a smaller city in BC with a large Italian community , who would also see a benefit for Telus and the customer by offering this option. I would like to see that this option for Mediaset be addressed for optic TV, as BELL DOES offer this channel in their Italian channels.    ... View more

I would like to nominate the Sea Turtle as a Critter. These are endangered and thought by making turtles a critter, it could be offered for sale and then a portion of the monies could be donated to any Turtle rescue organizations. From a commercial stand point, Mother Sea Turtles shown with their babies after hatching - caption could be something to do with long distance and having a large family living apart. This could be done for any endangered species made into a critter for sale.   🙂   ... View more

I recently switched from Shaw to Telus, and was VERY disappointed I couldnt watch recording on my App. This is easily done on the My Shaw app, hopefully Telus can figure it out soon ... View more

Hello, I am a new Telus TV customer. I have been with Shaw and would like to give you my opinion on what I like best about your service and what I miss from Shaw. I am as bit of a power user. 1) I love how fast the “skip” function works while buzzing through commercials on taped shows. Shaw was WAY slower and had massive lag. 2) I really miss the progress bar while skipping forward. Shaw has that. 3) I miss not being able to watch recorded shows on my device using the Optik app. I could with Shaw. I found it handy when I watched half a show on the TV s added then could catch the rest on my device while making dinner. If I use On Demand I have to watch from the beginning again. 4) I love that I can set up TV recordings using the app. I couldn’t do that with Shaw. 5) I love that a phone call comes on the screen. That didn’t happen with Shaw. 6) Even though I really liked Shaw’s voice remote, it was very imperfect and never ever responded to my commands on the first try. It also was very laggy. I really love your services - and your prices. Keep getting better!! ... View more

As it is now the only siren your alarm system has is on the panel.  In our house the panel is upstairs and the siren can  barely be heard in parts of our basement or not at all in the shop.  If our alarm goes off you can't even hear it outside; wouldn't it make more sense to have a siren outside so neighbors etc can hear when it goes off? It would be nice if you offered extra internal sirens that could be plugged into any outlet but it would really be helpful if you offered an external siren we could plug into our soffit plugs. ... View more