TELUS Neighbourhood

I enjoy watching My Zen TV an am extremely disappointed that you are canceling it, I also enjoyed the NFB channel the you canceled recently.  Keep this up and I may well cancel your services.  ... View more

This new telus Optik app is terrible. The old smart remote app was wonderful and I can easily see my TV guide and record and control my telus box. I don’t understand why Telus is replacing that with this stupid new app that only allows you to record a show but not function as a remote for your box. TELUS BRING BACK THE SMART REMOTE APP OR I WILL DROP TELUS SERVICES. THE SMART REMOTE APP IS THE BEST. ... View more

When viewing show descriptions on the Optik TV app or the Watch Optik website the season and episode information is displayed.   I can't see a way to find this information when viewing TV shows on the actual PVR.   It would be nice if this was consistent with the app and web site.   ... View more

Please add Authenticator (Google, Lastpass, etc) as an option to login to our accounts.  This is a pretty important thing since a lot of our lives are tied to these numbers\accounts.... I mean SMS passcode perhaps as well, but really thats not very secure ... View more

Please make a way to block or delete apps from Optik. I have blocked the channel but they access from menu and there is no way to remove or block. ... View more

since TLC removed all their regular programs and is advertising to go to discovery + i would like to be notified if it is available on my package from telus thank you ... View more

Let pik tv be installed on other Android TV devices. There are more powerful Android TV devices out there and it would be great if I could use pik tv in those (ie Nvidia shield, mibox). I know you've removed the hardware constraint by letting people use pik tv in the browser so please remove the constraint from the app as well. ... View more

The rights to Major League Baseball Playoffs seem to be shared between Sportsnet and the MLB Network.  MLB Network is now available in Canada, but is seemingly only available on Rogers Cable systems in eastern Canada.  There are no options available to baseball fans and Telus customers in western Canada who want to watch these playoff games.     It would be like NHL Network having the rights to part of the hockey playoffs, but no one carried the channel, so the game couldn't be viewed.     Please add MLB Network as soon as possible, before anymore playoff games are missed!   ... View more

I live in British Columbia. I would sure like if Global News - BC 1 could be added to the PikTv line-up of channels. Could that be done being it is a provincial News channel? ... View more

Koodo Customers able to add unlimited talk and text while roaming in the USA but TELUS customers can't? Telus customers pay more for their plans and we should be able to have the new features first.   Here are some of Koodo's roaming add ons:   3 Days Unlimited Talk and Text for $20 10 Days Unlimited Talk and Text for $30 30 Days Unlimited Talk and Text for $45   3 Days  Unlimited Talk and Text and 100MB for $30 10 Days Unlimited Talk and Text and 250MB for $40 30 Days Unlimited Talk and Text and 500MB for $75 ... View more

CBC has a lot of great material in Gem and it would be nice to make that available on the Optik STB for streaming. ... View more

It would be nice to have the TELUS login apps available on the Amazon Fire TV especially that there are more FireTV users in Canada and cheaper options that Apple TV users. Their new 4K hardware will be more than capable in streaming LiveTV or OnDemand shows ... View more

Every week, it seems, I come across another sale to try and bring in new customers. Such as "get a free TV if you sign up!" and so forth. I am not able to take advantage of those offers as an existing and loyal customer, and that irritates me. My contract with Telus has been up for several years and, here I am, waiting for ANY sort of reward or offer. The points system sucks because it takes FOREVER to earn them. Plus, you can only get an Amazon gift card once a month. I don't want crummy points to gamble away on draws that I can never win. I want Telus to say, "You know what? You've been a great customer for decades and we've made tens of thousands of dollars from having you as a customer. We've noticed your contract with us has expired, too, and there's basically zero reason for you to stick with us over the other guys. So, if you sign another two year contract for TV and Internet services, you can get a free TV/laptop/whatever. Thanks for not choosing to move to another service provider! I'm honestly to the point where I'm about ready to move over to Shaw because I'm so cheesed off by the lack of options and rewards long-term customers are given to keep their business. ... View more

Apple announced the forthcoming release of iOS 8 today, coming this fall. One of the new features is wifi calling – where you can make voice calls and send SMS messages over a wifi connection instead of the cellular network. This would be a great feature to have in areas where cell signal is weak or nonexistent, but wifi is available. For example, at home I am in a weak Telus area (most of the time I cannot sustain a clear call for more than a few seconds at a time), but obviously I have great wifi through my home network.   T-Mobile in the US has already announced support for wifi calling when iOS 8 is publicly released. I suggest Telus consider doing the same. ... View more

Telus Satellite has the option to set reminders to pop up and remind you when your program is starting, and/or auto-tune to the correct channel.  Please bring this to Optik TV as well!! ... View more

It would be nice if Telus could add the Cloud DVR feature for the tv service kind of like what Shaw has right now with their Bluecurve TV app. This allows you to watch and record a show on the go within the app or the website and still have these shows synced with the set-top boxes at home.  ... View more

Just recently got a boost Wi-Fi starter pack. Works way better then the T3200M and it's quite cheap as well. (I got it for $5 a month for 24 months). Overall I am very satisfied, however for whatever reason there is no option to make a guest Wi-Fi network in the app or web GUI. In fact the system as a whole only lets you have 1 SSID and does not let you split up 2.4GHz and 5GHz bands. Now I don't think that's a big issue as I'm sure most people would rather just have one Wi-Fi network, but for guests there are legitimate reasons to do so. I prefer to keep my network secure by not giving out the password to anyone and I also don't like guests having access to my LAN devices and potentially being able to mess with them.    Of course, you can still use the T3200M to make a secondary guest Wi-Fi network but that would require enabling wireless functionality on the T3200M. I have been keeping wireless off since getting the boost as I feel giving the modem less work can only help to get a better connection. Also the guests would have unusable signal in some parts of my house as the boosts cover it much better.   Why did the TELUS team choose not to have this functionality built in the boost? Will it be coming in a future firmware update? What other features are potentially coming? ... View more