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Transfer email accounts from Business to Residential internet

About 20 years ago, we were forced to switch our internet and phone line from a Residential account to a Business account because we had a company we ran from our home. Our residential internet telus.net emails were transferred to the Business accoun...

Miff by • Neighbour
  • 52 Views
  • 1 replies
  • 0 kudos

Fully disappointed,

On December 2nd /2024 (Yesterday) I was offered a 2 year contract plan and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the customer service, what turned into a promise was broken and not being honoured,...

Channi by • Neighbour
  • 82 Views
  • 1 replies
  • 0 kudos

Escalation: Unfulfilled Trade-In Commitments and Stress

Account [Mod Edit: Removed account number] (Activated on Nov 20, 2024) I am writing to escalate a significant issue regarding unfulfilled commitments by Telus, which has not only caused operational disruption but also led to a considerable waste of t...

vineetkr by • Neighbour
  • 186 Views
  • 1 replies
  • 0 kudos

How do I get someone who cares at Telus

I had an install Monday and another on Tuesday, business installs requiring a technician at site for a 8 to 4 appointment. Both jopbs Static Ip's are not working by Friday and now we have to send a technican to site at both locations again. the cost ...

JEITech by • Neighbour
  • 227 Views
  • 1 replies
  • 0 kudos

Renewing 3 Lines . Getting Hard Time dealing with Customer Care

I have 4 business lines with Telus, and 3 of them are up for renewal. I've been in discussions with a sales rep for weeks, with multiple emails exchanged, but now they’ve gone completely unresponsive. When I reached out to customer care today, I was ...

adigo by • Neighbour
  • 169 Views
  • 1 replies
  • 0 kudos

Someone Help me Please

I have had nothing but billing issues since transferring to your service from a competitor. I have called in many many times only to talk to someone who can’t seem to help. I have emailed your team multiple times about getting my plans fixed to the r...

Dbanwait by • Neighbour
  • 444 Views
  • 3 replies
  • 0 kudos

Customer service

I dont know really whey there is no option to contact customer service or tecnical support by email? Only option is to chat with Bot/Virtual Assistant? Information from Virtual Assitant is useless. Process of getting infoprmation from Telus is soo co...

Business Connect

I have been trying to get our company's Business Connect service ported back to PRI for six weeks now. I have tried phone numbers provided to me and reached people who cannot do more than send an email to someone they think might be able to help. Mos...

Lamb by • Neighbour
  • 632 Views
  • 1 replies
  • 1 kudos

Telus pole status impact on electrical service

In Spring Telus upgraded their pole outside our rural home. Fortis would like to use this pole to connect electrical to our upgraded electrical panel. Fortis is unable to complete this work until Telus has completed paperwork and confirmed this work ...

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